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Assistant Customer Service

Voorhees Township, New Jersey, 08043, United States
February 16, 2018

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**** ***** **** ******** ** ***** (M) 309-***-****

Performance-driven administrative professional with experience in facilitating support services and office management in a fast paced high volume environment. Proven ability to source, select and secure top notch candidates for multiple positions in a professional manner. Strong organizational, customer service and communication skills with the ability to organize and prioritize workload in any setting. Trusted recruiter, liaison, and assistant with a positive ‘can do’ attitude towards work who can work as part of a team and manage several priorities at one time.

Areas of strength include

Competitive Analytical skills

Attention to detail Client relationships

Quick learner Organizational and multi-tasking skills Quick thinking Team Player

Communication skills Problem solving

Time management/Deadline led Database creation and maintenance


Avtech Solutions Chennai, India May 2015- May 2017

HR Assistant/ Recruiter

Developed job postings, administered recruitment advertising and tracked results. Pre-screened qualified candidates for open positions, scheduled interviews and prepared regret letters.

Developed procedures, policies & standards for all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, conducting reference checks, placement and onboarding. Closed positions for wide range of skill sets and experience levels.

Negotiated with candidates, employers and related third parties and handled all confidential information in a professional manner.

Creatively sourced high-caliber candidates by leveraging recruiting software, head hunting, social media, own contacts, references, networking, internal database and employee referrals.

Resolved typical and common hiring problems and collaborated with the client hiring managers throughout the selection process.

Efficiently handled the HR department functions when needed to assist with the processing of employee payroll, benefits administration, and new-hire orientation.

Scheduled meetings and agendas as well as recorded and distributed meeting minutes.

Assisted with developing On-Boarding orientation program materials for managers and employees.

Adept in MS Office (Excel, Word, Access, PowerPoint, Outlook), Job Boards (Dice, Naukri, Monster, Times Jobs, Indeed)

Catch Consulting International Chennai, India March 2011- April 2015

HR Consultant (Team Lead)

Managed 40+ clients across India including both IT & Non - IT Recruitment by understanding the client's requirement on technical parlance and have handled middle and senior level assignments for them.

Assigned KRP’s in the team for clients and got the work done by them.

Briefed candidates about the job profile and make them understand about the job role.

Performed pre-interview phone screening calls to enable managers to focus on the most desirable candidates.

Acted as a good intermediary between client & candidate in scheduling interviews and followed up with the clients to get feedback and with the offered candidates until they join on the board successfully.

Updated recruitment status reports daily and maintained the information of all candidates in the internal database

KITCO (Kerala Industrial Technical Consultancy Organization) Kerala, IndiaS October 2010- December 2011

Management Trainee

Responsible for preparation of detailed project reports as per the client requirements.

Been a part of the asset evaluation team of the organization.

Produced detailed financial reports and interpreted them to client.

Prepared reports and documented high-impact findings.


Master of Business Administration with a major in Finance and Marketing, April 2010

Rajagiri Centre for Business Studies, Mahatma Gandhi University, Kerala, India

Bachelor of Arts, April 2008

Stella Maris College, Chennai, Tamil Nadu, India

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