CURRICULUM VITAE OF ELRISCHA MARLENE VRIES

PERSONAL DETAILS

SURNAME: Vries FIRST NAME: Elrischa Marlene ADDRESS: 19 Vygie Street Extension 2 Ennerdale 1830 CELLPHONE: 0640272789DATE OF BIRTH: 3 November 1995 IDENTITY NUMBER: 951********** NATIONALTY: South African SEX: Female MARITAL STATUS: Single DEPENDANTS: Two HEALTH: Excellent HOME LANGUAGE: English OTHER LANGUAGE: Afrikaans CRIMINAL RECORD: None

MY PERSONAL PROFILE I am a kind, caring, loving person who keeps the interest of people at heart. I am independent and also known as a woman with integrity and a hard working person. I do not give up easily towards what I strive for. I am a woman with equity as well as competence. What I mean with equity and competence is that I respect the views of others as well as consider inter dependencies and impacts on other if the job is not performed effectively and learned from errors and success and to identify training developmental needs. I am also punctual. I set realistic goals for myself in which I believe I will achieve in time. I have self-esteem and get along well with people. I am adaptable and I am able to work within a group or independently. I am pro-active, flexible person and a go getter and I am self –motivated and willing to learn from others. I believe that I can be an asset to any company or organization. EDUCATIONAL QUALIFICATIONS LAST SCHOOL ATTENDED: Fred Norman Secondary School YEAR ATTENDED: 2013 HIGHEST STANDARD PASSED: Grade 11

SUBJECTS PASSED: English First Additional Language

Afrikaans Home Language

Mathematical Literacy

Geographical

Economic

Tourism

Life Orientation

EMPLOYMENT HISTORY

Organization: Woolworths

Period: 11 Months

Positions: Cashier

Reference: Raqual

Contact Details: 071*******

Duties: Till operator

Reason for leaving: Part time

Organization: House

Period: 12 June 2016

Postion: Currently unemployed

Duties: House mom looking after two kids

BENNY RECRUITMENT AND TRAINING

INBOUND CALL CENTRE

Telephone Etiquette

Communication skills

Interview techniques

Inbound call management

OUTBOUND CALL CENTRE

Sales training

Cross Selling & Up Selling

Dept collecting

Negotiation and Assertive Skills

Questioning and Listening Skills

PERSONAL ATTRIBUTES

Co-operativeness

Share knowledge/Information(e.g. team player, able to consult and share with others).

View difficulties as challenges, retain optimism despite setbacks

Responsiveness

Monitor trends or changes in operating environment and respond rapidly and effectively.

Deliver on promise(e.g. reliable, meet standards, deadlines and turnaround times).

Equity

Respect views of others(e.g. consider socio-economic influences, receptive to feedback)

Do what is best in terms of the job and the business as a whole(e.g. conduct root cause analysis to prevent recurring problem).

Competence

Consider interdependencies and impacts on others if the job is not performed effectively.

Learn from errors and success,identify training/developmental needs.

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