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Manager Customer Service

GP, South Africa
February 16, 2018

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Residential Address : 657 Block UU



Contact : 071-***-****

: 079-***-****

Email :


Surname : Masilela

Name(s) : Maria Mamikie

Gender : Female

ID Number : 791-***-**** 088

Nationality : African

Marital Status : Single

Dependants : 2 Daughters

Health : Excellent

Language Efficiency : Ndebele (Home Language)



North Sotho




Qualification : National Certificate in Business Management (N6) Institution : Tshwane North College

Obtained : June 2004

Subjects Covered : Financial Accounting N6

: Cost & Management Accounting N6

: Entrepreneurship and Business Management N6

: Sales Management N6

: Computerised Financial System N4/ N5

: Intro Computer Practice N4

: Management Communication N4


Highest Grade Passed : Grade 12 (Standard 10)

Year : 1999 - 2000

Institution : Central Secondary School (Soshanguve Campus) Subjects Passed :

Zulu (HG) D

English (HG) E

Afrikaans (HG) F

Economics (SG) E

Business Economics (LG) F

Accounting (SG) D


South African Brewery (BIS): SAP HR Introduction

SAP HR Managing and Developing People for Line

SAP HR Staffing for HR and Line ABI

Capturing Trainings on SAP and CAP

Procurement Training – PTP

The Office : Ms Excel Basic

Ms Excel Advance

Ms Word

Introduction to Personal Computer


1. I am working at Tram Village Guest House in Brooklyn as a Temp Administrator/ Receptionist / Reservationist.

Director : Ms Sabine Wolf

Date started : January 2017 till December 2017

My duties:-

Taking calls and reserving of bookings from guest

Operate the switchboard by directing all phone calls correctly;

Attending to their inquiries and also answer inquirers over the phone.

Take and give messages to all staff via e-mail and telephonically;

Receive visitors and maintain manual visitors register;

Monitor and keep register for courier services and other mail deliveries including parcels;

Activate voice recording on switchboard line after hours and during public holidays; and

Manage the voicemail facility.

Receive guests to the hotel by greeting them warmly,

Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Maintain orderliness at the front desk by arranging documents accordingly and Ensure general tidiness of reception area;

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Delivering of Catering request to suppliers for functions outside the premises 2. I have been working at Amalgamated Beverage Industries (ABI) a div of South African Breweries

(SAB) as a Special Events Administrator in the Special Events Department for the North Region. Manager : Ms Riette De Jager

Date started : August 2012 till December 2015

My duties:-

Overlooking on the Accounts for Special Events Department

Receiving the booking from internal and external customers for Special Events Request

Record keeping and filling

Manage Procurement To Purchase (PTP) for the Department at Pretoria East

Record minutes and distribute to all relevant stakeholders.

Manage and maintaining Customer and Supplier relationship

Planning and organizing meetings and events for internal and external customers

Self-managed development

3. I have worked as a Packaging Secretary in the Packaging Department at the same company (ABI) Manager : Mr Kai Reuning

Date started : July 2010 till July 2012

My duties:-

Pull and provide weekly and monthly reports to Managers from various Department

Manage my boss’s (Packaging Manager) and the Unit Manager’s calendar.

Co-ordinate internal and external functions for Department

Manage the PTP for the Packaging Department

Organize meetings, distribute agenda and record minutes for the Distribution Department to post the daily productions

and minutes taking and distribution production posting

Customer and Supplier Relations

Self-managed development

In charge of attending to Time Errors (employees attendance) as a Super User and update to managers

Provide Administration work, record keeping and filling 4. Have worked as a Technical Clerk in the Packaging Department at ABI Pretoria west. Manager : Mr Prince Mafhiri

Date started : January 2009 – June 2010

My Duties:-

Asset Management administration

Record keeping and filling

Provided reports (written & verbal)

Settlements of job cards and manage outstanding jobs

Meeting minutes taking and distribution production posting

Customer / supplier relations

Self-managed development

Time errors as a Super User

5’s admin and MDT updating communication

Create purchase order on SAP system using PTP procedures

Processing spares for purchasing from the Works Order to Purchasing Requisition(PTP) 5. I have worked as a Learning and Development Administrator (Contractor) in the HR Department at ABI Pretoria west.

Manager : Mr Willem Scheepers

Date started : August 2006 till January 2008

My Duties:-

Co-ordinate Recruitment and Psychometric Administration

SAP Administration & Coaching

Co-ordinate training for employees

Maintain records and compile reports

Demonstrate an understanding of HR Principles

Create Purchase Orders (PTP) procedure up to payment

Provide support to HR staff

Communicate effectively with the team in the workplace

Contribute to Team Development


1. Coca Cola South Africa

Mrs Akona Sishuba

CSI Coordinator



2. Tram Village Guest House

Ms Sabine Wolf




3. Umkhando Service Centre

Mr Selby Skosana

Founder and CEO


4. Coca Cola South Africa

Mr Sihle Mtshali

Events Coordinator




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