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Technical Support Information Technology

Location:
Piet Retief, MP, South Africa
Salary:
9000
Posted:
February 16, 2018

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Resume:

Academic Qualifications

P C Training and Business

college

Completed: Diploma in

Information Technology

Completed (2009 - 2012)

PERSONAL DETAILS

Currently Based:

Mpumalanga Mkhondo

Willing to Relocate:

Yes

C: 076-*******

E:

ac4hti@r.postjobfree.com

DOB: 11/11/1987

ID No: 871**********

Age: 30

Nationality: South African

PERSONAL SKILLS

Problem solving

Multitasking

Communication

Attention to detail

Focused

Takheni high School - Matric

Completed In: 2006

Isiswati

English

Afrikaans

Mathematics

Physical Science

Geography

Nonhlanhla Desiree Mavuso

PERSONAL SUMMARY

I am a graduate from P C Training and Business College; I am a resourceful and goal orientated person who continuously aims to achieve that which was initially set out. I am a fast learner who views new challenges as a way of developing me so as to benefit the organisation I represent.

KEY SKILLS AND COMPETENCIES

Network Protocols

Database Management Principles

Excellent team worker with strong

coaching and mentoring skills.

Good Communication Skills(both verbal and

writing)

Computer Literate

Reports Writing Skills

Administration Skills

Data Capturing and Quality Assurance Skills

Research and Analytical Skills

Time Management skills and team player

Rational thinking skills

Positive and outgoing personality and deadline

driven

Strong analytical abilities and be able to solve problems

Able to identify issues, apply one’s mind to

possible solutions

Diligent and trustworthy

TRAININGS ATTENDED AT

Department of Social Development

Reports generation sessions

Generating of Referrals

Gadget/Device Training

Household Profiling

Filling session

Data Cleaning Sessions

WORK EXPERIENCE

Company Name : Mpumalanga Provincial Treasury

Position : IT Intern

Duration : Currently

Duties as an IT Systems Administrator

First Line/Helpdesk Support.

Assist users over the telephone by troubleshooting the incident

Support clients using remote assistance applications e.g. Team Viewer and remote anywhere

Assign calls to the technicians

Provide users with reference number for report incident calls

Follow up on the calls logged

Log calls/faults on the system according to their category and priority. Technical Support Duties

Provide end-user support with regards to PC hardware, including diagnosis, repairs, configurations

Updating, repairing PCs and installing software applications.

Ensure connectivity to the network and provide daily technical support to users

Install, maintain end-user emails and configure mobile email

Provide Technical support and maintenance with regards to the Provincial transversal systems BAS, Persal and Logis

To resolve incidents with printers, copiers and scanner Mkhondo Local Municipality

Position: In- Service Trainee

July 2016- 31 August 2017

Duties as an IT Systems Administrator

Installing, supporting, and maintaining servers and other computer systems such as Sage Pastel HR

& Payroll (with the assistance of Sage consultants) and Munsoft systems

Analyzing system logs and identifying potential issues with computer systems.

Performing backups.

Installing and configuring new hardware and software.

Adding, removing, or updating user account information, resetting passwords, etc.

Answering technical queries and assisting users with Sage Pastel HR & Payroll, TeamMate and Munsoft Systems.

Responsible for network security.

Responsible for documenting the configuration of the system.

Troubleshooting any reported problems.

System performance tuning.

Social Development

In-Service Trainee: IT (NISIS

Coordinator) March 2013-June

2016

Duties as a NISIS Coordinator

Provide end-user support

Provide network support

Administer network cabinets and network or server rooms

Provide hardware and software support

Ensure that hubs/cabinets are locked, neat and layout is update and available

Data capturing

Household profiling Reports and presentations

Managing NISIS system

Compiling of Reports and Referrals

Conduct troubleshooting on all queries referred by the service desk Department of Health Embhuleni Hospital

Practical work as an Information Officer Assistant 02 February 2012 – March 2013

Duties as an information assistant

Assist in collecting midnight census

Daily capturing of statistics from hospital PHC

Analyze data and capture on the system

Communicate with clinics daily regarding submission

Prepare weekly, monthly, quarterly and annual reports

Data capturing

Switchboard operator

Maintenance of Records

REFERRENCES

Mr Zakhele Masuku : Department of Provincial Treasury Position : Senior Data Technologist

Contact Numbers : 072-***-**** (ac4hti@r.postjobfree.com ) Mr LT Madonsela : Department of Culture Sports and Recreation Position : Information Technologist

Contact Number : 072******* / 013*******

Ms CM Thulore : Department of Social Development

Position : Community Development Practitioner

Contact Numbers : 017-***-****/ 082-***-****



Contact this candidate