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System Administrator, Certified Technical Advisor

Sugar Land, Texas, United States
February 16, 2018

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Maurice Rankin

***** ****** **** ***** 832-***-****

Sugar Land, TX 77498 email:


Network Manager and Systems Administrator with more than 7 years’ experience specializing in specialized network protocols and principles, advanced Security Protocols, Encryption, Backup and Recovery while proficient in best known Disaster Recover practices.


Applications/Programs: PowerShell, Linux (Ubuntu), Remote Desktop Connection, Team Viewer, Microsoft Server 2008 R2 & 2012, Windows 10 & 7, Hyper-V & VMWare Server, Microsoft Visual Studio 2012 & 2013, SharePoint, Tableau 8.1 & 8.2, Telerik Designer, Microsoft SQL, Eclipse, Oracle, T-SQL, MS Office, Adobe, PowerPoint, Excel, Access, Microsoft and Visio.

Technical Skills: Cisco Meraki, Cisco Business Class Routers, Dell & HP Hardware, HP 8200 and 8300, ARRIS Routers, NETGEAR Switches, IPCONFIG Scripting, Citrix, VPN, TCP/IP, SDLC, Security Protocols, Cyber Security, Anti-Virus / Anti-Spyware, Security Assessment, PC hardware and operating systems, maintenance and troubleshooting,

Certifications: Microsoft Office 2016 Certified, Microsoft Small Business & Enterprise Specialist, ESET North America Partner & Solutions Provider.


TheITSupportCenter Center, LLC Conshohocken, PA January 2017 – Present.

Certified Technical Advisor

Performed advanced knowledge of three or more off-the-shelf software applications.

Applied advanced knowledge of various iterations of the Windows operating system.

Applied unique ability and desire to learn new applications quickly, and to certify in numerous software applications.

Provide Advanced support for MS Office, Visio, Project, SharePoint, PowerPoint, Communicator/Lync, Windows, Adobe Acrobat, Google Apps and mobile devices such as the iPhone, Windows Phone and Android Devices.

Provided high-touch, quality support for business software and mobile devices.

Supported desktop, mobile and peripheral devices and a variety of applications including: Microsoft Word, Excel, Outlook, PowerPoint, Access, and Visual Basic for Applications (VBA), and Windows operating systems.

Maintained Tech high with standard network arrangements and security concepts.

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.

Administered thorough support, and be understanding, responsive and cooperative for client support requests.

Presented strong interpersonal and communication skills, and the ability to relate technical concepts in a clear, non-technical manner.

Achieved and Maintained required certifications for Microsoft Office Specialist.

Maintained proficiency in Microsoft Office Suites and Operating Systems Upgrades.

Supported Cloud-based sharing and integration (Office 365).

Assisted clients with mobile device rollouts including Blackberry, iPhone, iPad and Androids.

Robert Half Technology, Houston, TX July 2014 – January 2017.

IT Systems Engineer

Provided 2nd and 3rd level support.

Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.

Help meet employer's needs for computer hardware, software and networking tools.

Developed, tested, installed, configured and troubleshoot computer hardware and software.

Overseen the development and installation of new hardware and software.

Provided technical direction to IT support staff.

Provided direct support in the day-to-day operations on network hardware and operating systems.

Troubleshot all levels of the network, hardware and software, as well as physical checked and tested hardware devices.

Maintained proficiency in Microsoft Office Suites and Operating Systems Upgrades.

Supported Cloud-based sharing and integration (Office 365).

Assisted clients with mobile device rollouts including Blackberry, iPhone, iPad and Androids.

H&R Block, Houston, TX August 2014 – July 2016.

Network Management

Cisco Meraki MX64 configuration and setup.

Backed up network data using .BAK files and Linux bases applications.

Used IPCONF to configure and troubleshoot wide area network (WAN) or local area network (LAN) routers or related equipment.

Installed network software, including security or firewall software.

Troubleshoot Networks with as many as 25 workstations or and resolved connectivity problems for users or user groups.

Provided telephone support related to networking or connectivity issues.

Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed to identify network problems.

Installed and troubleshoot HP and Lexmark Printers on LAN and WAN networks.

System Administrator

HP 8200 and 8300 installation, maintenance, and upgrades to computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Personally, installed over 80 HP 8300’s and installed MS Server 2010 using Linux based interface system

Performed data backups and disaster recovery operations with Linux based interface programs.

Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary.

Met with department heads, managers, supervisors, clients, and others, to solicit cooperation and resolve problems.

Computer Systems Support

Supported day to day operations of Dell & HP Hardware.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Entered commands and observed system functioning to verify correct operations and detect errors.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Installed and performed minor repairs to hardware, software, or peripheral equipment, or installation specifications.

Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, conferred with users, and conduct computer diagnostics to investigate and resolve problems or provided technical assistance and support.

Developed training materials and procedures and trained users in the proper use of hardware or software.

Conferred with staff, users, and management to establish requirements for new systems or modifications.

Amrisc LP, Houston, TX (Internship) May 2014 – August 2014.

Software Development

Installed Hyper-V with VMWare Server on local PC to test SharePoint apps.

Created and designed Hyper-V environment in Windows 8 for software design and testing purposes.

Created, implemented and maintained Windows Server 2012 on Hyper-V drives for the designing and testing of SharePoint Enterprise Applications.

Designed custom SharePoint User Interface Prototype and configured Web Service Application.

Installed MS Visual Studio 2012 and 2013 on employee’s workstations.

Modified and updated Amrisc Online front-end UI and internal code to more efficient form and call procedures.

Used MS Visual Studio 2012 to created and designed advanced Telerik reports in C# and Telerik Designer.

Used Tableau 8.1 and 8.20 to created and designed custom Tableau reports that dynamically interact with live database environments and virtual maps.

Databases Programming

Installed Microsoft SQL 2008 R2 on local workstation.

Used Microsoft SQL 2008 RS to access and modified company databases.

Joined, queried and maintained multiple database tables on back end servers.

Created and implemented store procedures for Inspection, RiscTrac, and Amrisc Online Databases.

Designed, modified and implemented SQL/J-SQL call procedures with active company databases.

Created, maintained, and modified search procedures that produced custom and dynamic reports from database information for the business needs of executive and corporate employees.

Custom Computer Creations Houston, TX December 1998 – August 2014.

Systems Administrator

Installed and maintained MS Server 2008 RS for small businesses in Houston, TX area.

Installed and troubleshoot Windows 7, 8.1, and Windows 10 on clients and small business in Houston, TX area.

Managed backup, security and user help systems.

Developed and interpreted organizational goals, policies, and procedures.

Developed and implemented computer information systems and resources, proved data security and disaster recovery.

Consulted with clients, management, and technicians to assess computing needs and system requirements.

Recruited, hired, trained and supervised employees or staff, and participated in employee/staffing decisions.

Evaluated data processing proposals to assess project feasibility and functional requirements.

Configured, monitored, and maintained email applications or virus protection software.

Cyber Security Consulting

Partnered with ESET North America and resell Antivirus, Smart Security and Encryption software.

Consult local clients and small business in Houston, TX, Atlanta, GA, Hattiesburg, MS, and Oakland California, on cyber and cyber security standards and best-known practices.

Remotely install ESET and Microsoft Security Essentials on clients’ workstations that are not in Houston, TX area.

Install and remove viruses, malware, and spyware from workstations in Houston, TX area.

Performed security assessments for business and clients to ensure domain and network security are up to date.

Design and install wireless camera systems and Wi-Fi alert security systems for clients and small business.


DeVry University, Houston TX December 2009 – July 2015.

Computer Information Systems,

Minor: Information Systems Security,

GPA: 3.74

University of Southern Mississippi, Hattiesburg, MS August 1994 – December1996.

Electronics Engineering Technology,

Minor: Computer Engineering Technology,

GPA: 3.00

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