AREAS OF EXPERTISE
IT Infrastructure Management
Network Services Support and
Microsoft operating systems
Computer networks and
Supporting desktop systems
Microsoft SQL Server basics
VMware / Virtualizations basics
Linux & open Source.
Manager – Information Systems / Infrastructure
PE RSONAL SUMMARY
A highly competent and organized IT Lead with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems and investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, Linux, Mac OS, and Android. Multi -talented with good all- round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic..Well mannered, articulate and able to act as point of contact for colleagues and external clients.
Looking for a career advancement opportunity with an exciting, innovative and ambitious company that offers room for progression.
Imperial Spirits Group – Coimbatore
MANAGER – Information infrastructure / Systems – Oct 2012 – Till Date
DEPUTY MANAGER – Information Infrastructure – June 2010 - Sep 2012
SYSTEM ADMINISTRATOR – Jan 2006 - May 2010
Lead IT Department to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face all group companies H.O / Works & internal staff members.
Designing and Deploying IT Infrastructure and Services, Security Management
Installation and maintenance of all systems in group companies’ environment.
Producing documentation on operational, system and user procedures & guidelines.
Building, configuration and troubleshooting of server and desktop hardware.
Providing advice on selection and purchase of IT equipment.
Purchasing of IT Equipment and software in line within agreed budgets.
Maintaining maximum availability of supported services for users.
Obtaining quotes for supply of goods and services from suppliers.
Designing, implementing and managing Active Directory.
Monitoring the progress of third -party maintenance contract suppliers.
Ensuring that support calls are logged and handled effectively and efficiently.
Responsible for disaster recovery, closing security loopholes and access levels.
Ensure adequate antivirus protection & solutions are maintained and updated.
Identify and recommending improvements for E -mail applications & Web-page development
Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server environment
5/38 B1-4 Asokar Street,
Languages Know – English, Tamil,
Marital Status – Married
Maintaining up to date Antivirus levels on all machines company wide.
Working and Configuration of Blackberry’s, Apple, Android Devices & laptops.
Managing and monitoring of backups in multiple locations
Providing maintenance support and break-fix solutions.
Follow documented processes i.e. implementing change control procedures.
Liaising & meeting with external suppliers of IT services.
Producing reports for Management.
Troubleshooting technical problems and implementing solutions.
Supporting a multi-site IT infrastructure of at least 50-60 employees.
Responsible for the fast and accurate troubleshooting of reported faults.
Providing technical support via helpdesk systems for a wide range of internal &
Sri Visnu Computers & Dream Soft Systems – Coimbatore
[Deals with Computer’s Sales & Service]
BUSINESS & WORKING PARTNER -- Jan 2003 – Dec 2005.
Garuda Corp Systems P Limited– Coimbatore
Sr. CUSTOMER SUPPORT ENGINEER – Jan 2001 – Dec 2002
CUSTOMER SUPPORT ENGINEER – Feb 1999 – Dec 2000
Established department objective and goals for retain more customers and increase revenue generation for organization.
Assisted customers in installation and operating computer software, hardware and related problems to satisfy all needs.
Handling and solving hardware related issues and problems
Software & O.S. Installations
Assembling of PC and up gradation.
Backup and restore.
Wireless Installations & Configurations
Outlook configuration & mail backup
KEY SKILLS AND COMPETENCIES
Highly organized and disciplined with a passion for Information Technology.
A positive, high energy team player.
Knowledge of Software licenses control.
Having a passion for providing excellent customer service.
Customer focused and keen on exceeding expectations.
Diploma is Computer Technology
Nanjappa Institute of Technology Affiliated with
State Board of Technical Education - 1995 - 1998
SSLC: (English Maths, Science & Computer Science)
Elgi Matriculation Higher Secondary School - 1995