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Customer Service Manager

Location:
Coimbatore, Tamil Nadu, India
Salary:
50000 INR
Posted:
February 16, 2018

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Resume:

AREAS OF EXPERTISE

IT Infrastructure Management

System administration

Project management

Server Configuration

Technical support

Network Services Support and

Management

Microsoft operating systems

Computer networks and

TCP/IP

Network cabling

Preventative maintenance

Supporting Printers

Patch Management

Supporting desktop systems

Microsoft SQL Server basics

VMware / Virtualizations basics

Security products

Linux & open Source.

Tally.ERP9

PERSONAL SKILLS

Troubleshooting

Leadership

Time management

Technically minded

Pro-active

Analytical

S.Sathish

Manager – Information Systems / Infrastructure

PE RSONAL SUMMARY

A highly competent and organized IT Lead with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems and investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, Linux, Mac OS, and Android. Multi -talented with good all- round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic..Well mannered, articulate and able to act as point of contact for colleagues and external clients.

Looking for a career advancement opportunity with an exciting, innovative and ambitious company that offers room for progression.

WORK EXPERIENCE

Imperial Spirits Group – Coimbatore

MANAGER – Information infrastructure / Systems – Oct 2012 – Till Date

DEPUTY MANAGER – Information Infrastructure – June 2010 - Sep 2012

SYSTEM ADMINISTRATOR – Jan 2006 - May 2010

Lead IT Department to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face all group companies H.O / Works & internal staff members.

Duties:

Designing and Deploying IT Infrastructure and Services, Security Management

Installation and maintenance of all systems in group companies’ environment.

Producing documentation on operational, system and user procedures & guidelines.

Building, configuration and troubleshooting of server and desktop hardware.

Providing advice on selection and purchase of IT equipment.

Purchasing of IT Equipment and software in line within agreed budgets.

Maintaining maximum availability of supported services for users.

Obtaining quotes for supply of goods and services from suppliers.

Designing, implementing and managing Active Directory.

Monitoring the progress of third -party maintenance contract suppliers.

Ensuring that support calls are logged and handled effectively and efficiently.

Responsible for disaster recovery, closing security loopholes and access levels.

Ensure adequate antivirus protection & solutions are maintained and updated.

Identify and recommending improvements for E -mail applications & Web-page development

Updating and monitoring IT user accounts.

Maintenance & management of the Critical Windows based Server environment

PERSONAL DETAILS

Sathish.S

5/38 B1-4 Asokar Street,

Vellalore.

Coimbatore-Tamilnadu,

India-641111.

M: +919*********

E: ac4hs5@r.postjobfree.com

DOB: 20/02/1979

Languages Know – English, Tamil,

Kannada

Marital Status – Married

[S.Sathish]

Date:

Place:

Maintaining up to date Antivirus levels on all machines company wide.

Working and Configuration of Blackberry’s, Apple, Android Devices & laptops.

Managing and monitoring of backups in multiple locations

Providing maintenance support and break-fix solutions.

Follow documented processes i.e. implementing change control procedures.

Liaising & meeting with external suppliers of IT services.

Producing reports for Management.

Troubleshooting technical problems and implementing solutions.

Supporting a multi-site IT infrastructure of at least 50-60 employees.

Responsible for the fast and accurate troubleshooting of reported faults.

Providing technical support via helpdesk systems for a wide range of internal &

External applications.

Sri Visnu Computers & Dream Soft Systems – Coimbatore

[Deals with Computer’s Sales & Service]

BUSINESS & WORKING PARTNER -- Jan 2003 – Dec 2005.

Garuda Corp Systems P Limited– Coimbatore

Sr. CUSTOMER SUPPORT ENGINEER – Jan 2001 – Dec 2002

CUSTOMER SUPPORT ENGINEER – Feb 1999 – Dec 2000

Duties:

Established department objective and goals for retain more customers and increase revenue generation for organization.

Assisted customers in installation and operating computer software, hardware and related problems to satisfy all needs.

Handling and solving hardware related issues and problems

Hardware Troubleshooting

Software & O.S. Installations

Assembling of PC and up gradation.

Backup and restore.

Wireless Installations & Configurations

Configuring TCP/IP

Server knowledge.

Outlook configuration & mail backup

KEY SKILLS AND COMPETENCIES

Highly organized and disciplined with a passion for Information Technology.

A positive, high energy team player.

Knowledge of Software licenses control.

Having a passion for providing excellent customer service.

Customer focused and keen on exceeding expectations.

ACADEMIC QUALIFICATIONS

Diploma is Computer Technology

Nanjappa Institute of Technology Affiliated with

State Board of Technical Education - 1995 - 1998

SSLC: (English Maths, Science & Computer Science)

Elgi Matriculation Higher Secondary School - 1995



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