Email: ac4hqw@r.postjobfree.com

Cell Phone: +1-706-***-****

Heba Elziebair

I am a motivated, self-starting, and goal-oriented person with proven abilities in helping uncomplicated the lives of executives and senior management. Likewise, I am highly competent in the overall management of a professional office based on long experience through serving in a first class Oil & Gas company, Diplomatic and NGOs sector.

I have flourished in my work in the areas of administration, business development, public relations, customer services, project management and operations. Additionally, I am a creative problem-solver with a talent to steam line processes, improve morale, resolve conflict and exceed realistic goals. Most importantly, I always bring personal integrity, honesty and strong work ethics in my profession. My long stay in the country adapted my knowledge and behavior to its cultural trends and enriched my methods of thinking and dealing with a multinational environment, which, in my opinion, is as important as the professional experience.

Other qualities and qualifications that I can bring to your company can be obtained from the enclosed resume.

Experience

British Embassy.

RIYADH, SAUDI ARABIA

Title: Pro Consular

Period: May 2015 – 30 Sept 2017 (2 years 4 months)

Duties and Responsibilities:

- Deliver consular assistance to British Citizens in KSA through dealing with full range of consular assistance cases including (visiting prisoners, police stations and hospitalization cases)

- Deal with all types of Consular assistance cases including visiting British nationals in Saudi prisons, hospitals, detention centers and any other consular case affecting a British citizen.

- Participate in Consular outreach through (Consular Clinics) in Eastern Province and gathering with other Embassies across the region to share knowledge and experience

- Participate in consular regional workshops and initiatives organized by the UK Foreign and Commonwealth Office (FCO) Consular Directorate to improve consistency and efficiency of consular assistance work

- Maintain the Consular’ key contact lists for the Saudi network to support mutual interests

- Ensure all assistance tasks are carried out in accordance with FCO Consular Directorate Guidelines and Best Practice and that targets are met including notarial services in timely manner

- Assist in updating post’s emergency plan and participate in semi-live crisis exercise

- Deputize the Vice Consul during absence

- Provide leave cover for consular assistant in Southern province

British Embassy.

RIYADH, SAUDI ARABIA

Title: Consular Assistant

Period: July 2010 – May 2015 (5years)

Duties and Responsibilities:

- Handling all Consular cashier duties

- Handling Consular enquiries via telephone calls, fax and emails

- Deal with Consular walk-in customers directly and via online appointment system

- Office administration i.e. maintain up-to-date consular records /filing, organize meetings and monthly financial and workload statistics report preparation

- Assist the Pro Consul and Vice Consul with the crisis management plan implementation

-make consular visits to prisons, hospital and detention centers during the absence of the Pro Consul

- Job shadowing other consular assistants across the MENA region

- Cover and deputizing Pro Consul and consular assistant in southern province during absence

Flyin.com (Online Travel Agency)

Riyadh, SAUDI ARABIA

Title : Executive Assistant

Time Period: April 2010 – June 2010

Duties and Responsibilities:

- Assist to set and update company’s business profile, objectives & plans

- Set business calendar for Executive Manager and distribute tasks among call centre staff toward company’s objective

- Maintain up-to-date office’ events calendar

- Schedule staff meetings on daily and weekly basis when required

- Participate in all management meetings and keep up-to-date log and minutes

- Maintain updated and categorized business contacts directory

- Manage filing system in both ‘Electronic and Manual’ method

- Deal will all office courier and service of documents e.g. DHL, Aramex, etc.

- Coordinate and follow-up ‘step-by-step’ all agency’s participation plans in terms of exhibitions and forums

- Perform all admin and HR duties including staff records e.g. leave, evaluation forms, attendance cards, etc.

- Conduct and attend staff interviews and assist in employment process

- Any other duties when required

PETRONAS

Khartoum, Sudan

Title : Chairman & CEO Office Manager

Time Period: May 2005 – February 2010 (4 years 10 months)

Duties and Responsibilities:

- Prepare & follow-up business calendar for the Chairman & CEO Office and ensure that updates are up-to-date

- Perform all day-by-day duties relevant to the Chairman & CEO Office (outgoing & incoming correspondences {memos, faxes, letters, etc.}, domestic and overseas travel arrangements, hotel booking, data/record filing tracking, arrange delegation and visitors trip programs & guest relations)

- Assist in coordinating work flow /activities/ correspondences between Chairman and other Country Office departments

- Record/register all incoming & outgoing correspondences (memos, fax/hand delivery/express courier/etc.) and distribute to relevant department for action

- Assist logistic officer to handle arrangements for visiting delegation trips program to facilitate their mission (i.e. appointments, site visits, Security clearance, presentation materials, workshop, etc.)

- Control Chairman’s Office “Data Management System” on daily basis

- Draft all internal and external correspondences i.e. letters, memos, proposals relevant to Chairman’s office

- Communicate with all Government entities & stakeholders with regards to our common interest

- Scan all business contacts and categorize / update them accordingly

- Follow-up with PETRONAS Headquarter to coordinate overseas trip schedules/agenda for Chairman

- Participate & involve as a team or committee member in all PETRONAS business and community development events as well.

PETRONAS (Oil & Gas Company)

Khartoum, Sudan

Title : Operations Assistant

Time Period: May 2004 – April 2005 (1 year)

Duties and Responsibilities:

- Assist the Operation Manager to monitor Oil and Gas operations of PETRONAS Sudan including transporting crew or passengers to neither offshore nor onshore to/from marine terminals

- Implement continuous improvement and monitoring to provide better services to PETRONAS Sudan clients

- Ensure the operation of transporting services running smoothly, effective and efficient

- Supervise and assisting PSO/HLO during check - in of the crew and passenger which will worked on PETRONAS Sudan Rigs, Barge or Platforms

- Encouraged all of the crew and passenger follow the right procedure to ensure the own safety all the time

SOS kinderdorf International Organization (SOS Children’s Villages)

Khartoum, Sudan

Title: Executive Assistant (National Coordination Office)

Time Period: May 2001 – Apr 2004 (3 Years)

Duties and Responsibilities

- Keep up-to-date business calendar for the SOS Kinderdorf International Country Representative Sudan

- Perform all day-by-day duties relevant to Country Representative (Correspondences: memos, faxes, letters {Outgoing & Incoming}, travel arrangements, hotel booking, data filing tracking, arrange trips & guest relations)

- Coordinate between National Coordination Office departments & SOS Regional Office in Cairo

- Assist in all SOS Sudan social development events with relevant parties.

- Communicate with relevant Government & private entities to organize & coordinate common social projects and developmental programs for orphan and street children’s.

- Support and coordinate local 'Fund-raising' projects in collaboration with SOS Sudan children’s sponsors.

- Serve as a bridge between SOS National Coordination Office and SOS Children’s Villages to ensure smooth communications

- Assist with preparing SOS National Coordination Office "Annual Report', ‘Monthly Progress Report’, ‘Annual Budget Overview’, etc.

- Coordinate with other ‘Regional Coordination Offices’ to enhance SOS common collaboration projects in the Middle East.

- Any other duties as required

Education

1996 - 2000

High National Diploma

(Associate's Degree/College Diploma)

Information Technology (IT)

The Future University, KHARTOM, Sudan

Training

12th – 25th Nov 2011

Consular Assistance Work Overseas

London, UK

Organized by: FCO, Consular Directorate

17th – 22nd Oct 2010

Consular Customer Services

Muscat, Oman

Organized by: FCO, Consular Directorate and British Embassy, Muscat

10th - 13th Jul 2011

Job Shadowing for Pro Consul (Fabina D’Costa)

Kuwait, Kuwait

Organized by: British Embassy, Kuwait

14th – 18th Oct 2007

Office Management Skills.

Abu Dhabi, UAE

Organized by: International Center for Training & Development (ICTD)

20th – 24th Apr 2008

Advanced Office Management & Effective Management Skills.

Cairo, Egypt

Organized by: International Expertise Association (INTEX)

25th – 28th Jul 2005

Office Management Development Program

Kuala Lumpur, Malaysia

Organized by: PETRONAS

13th - 24th Oct 2002

Modern Secretarial Duties

Cairo, Egypt

Organized by: SOS kinderdorf International Organization

5th – 28th Dec 2000

Implementing Data Base System

Khartoum, Sudan

Organized by: United Nations Foundation of Population (UNFPA)

29th Nov 2007

11th – 14th Sept 2006

1st – 2nd Apr 2005

2nd – 4th Oct 2004

Cross Cultural Program

Achieving Your Aspiration

Writing Solution Workshop

21st Century Professional Office Administrators

Organized by: PETRONAS, Khartoum, Sudan

Participations

2001 - 2010

Facilitator and participator in all staff workshops and committees

Organized by:

SOS Kinderdorf International Organization

PETRONAS Sudan Operations

7th - 8th Dec 2007 and

26th - 28th Feb 2008

Team Building Program

Khartoum, Sudan

Organized by: PETRONAS

6th – 9th May 2010

Arab Travel Market (ATM 2010) Exhibition

Dubai, UAE

Organized by: Dubai Trade Center

References

Mr. John Neill

Her Majesty’s Consul & Consular Regional Manager

British Embassy

Riyadh, Saudi Arabia

Reference letters for the recent employment are available and could be provided upon request

Mrs. Alison Chambers

Her Majesty’s Vice Consul

British Embassy, Riyadh

Saudi Arabia

Mrs. Banan Zawati

Ex Pro Consul

British Embassy

Riyadh

Mr. Farooq AlJuraisy

Executive Manager

Flyin.com Online Travel Agency

Mr. Nusral Danir

Chairman, CEO PETRONAS

Mr. Ali Mahdi

Country Representative

SOS Organization

Recommendations

Received in my LinkedIn profile:

‘From my Line Manager’

Mrs. Banan Zawati

Ex. Pro Consul

British Embassy, Riyadh

‘From a Consular customer’

Mr Chris Dryden

GM Manufacturing

Riyadh Factory for Panel Boards

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