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IT Management, Infrastructure, Data Centers

Portland, Oregon, United States
February 15, 2018

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Daniel J. Fitzgerald Certified Data Center Management Professional

**** ** **** * *** Portland, Oregon 97212 503-***-****

Data Center Manager and Systems Administrator with over 25 years of experience in technical leadership roles, project management, and data center oversight. Adept manager skilled in successfully recruiting, hiring, and managing technical professionals, as well as improving team performance and efficiency through analytics, mentoring and training. Proven record of measurable accomplishments for both small and large organizations - for example, saving Amazon $2.3M annually in motherboard fix kaizen; reducing electrical consumption in Howard University data centers by over 25%; achieving 100% uptime on production AIX LPARs in a non-HA environment for over five years; and configuring a sales transaction system for the NY Mets that set hourly and single day online sales records.

Technical certification, skills and expertise include:

Certified Data Center Management Professional


IBM Storage

vSphere 5


Windows Server

Symmetrix VMAX and ESX

Oracle PL/SQL

SAN Management (Cisco & Brocade)

Dell Compellent Storage Administration

Linux (RHEL5, RHEL6, SUSE, Ubuntu)

UniVerse, Unidata

AIX (3.5 to 6.1)






Big Brother

What’s Up Gold 15.0





Experience & Notable Contributions

Amazon Manassas, VA May 2014 – August 2017

Data Center Operations Manager

Responsible for 15 data centers encompassing 1.5M square feet, over 425,000 physical servers, and 210Mw of power consumption -- over $5B in IT assets. Management responsibilities included operations monitoring, inventory control, vendor management, metrics reporting, security compliance, security planning. Data center operations sponsor for verification of fix kaizen.

Managed team of 23 technical professionals, engaging in all personnel functions including recruitment, hiring, retention, compensation, reviews, staff development/training, mentoring and general supervision.

Incident Commander for Large Scale Events, Escalations, and customer impacting technical issues.

Key Accomplishments:

Project owner for motherboard replacement kaizen, saving company $2.3M annually.

Improved team performance on ticket completion by creating automated customer-centric metrics analysis engine to measure individual contributions for each data tech staff and team. Repurposed the programming, written in a combination of Redshift, Universe, and MySQL, to analyze ticket queues for prioritization based upon capacity returned to the fleet.

NVR, Inc. Reston, VA December 2013 – May 2014

Senior Lead Systems Administrator

Responsible for small team and administration of multiple systems for a $5.3B real estate development and mortgage firm. Environment included AIX, Dell Compellent Storage, VMware, Linux Administrator. Consulted on data center remediation. Vendor management for servers, storage, and data center facility. Performance tuning of AIX servers. Change management, systems and configuration updates.

Key Accomplishments:

Stood up video server for marketing using Debian on VMware with xfs file system. Reconfigured AIX, HMC, and edge switches for Core switch replacement. Performed audit/reclamation to recover 18% of total storage space.

Experience & Notable Contributions

Howard University Washington DC May 2008 – December 2013

Data Center Manager, Technical Manager, Senior AIX Administrator

Supervised team of five technical professionals in a large university data center environment, including Oracle DBAs, PeopleSoft Admin & Security staff, IT desktop/peripheral maintenance team, as well as multiple contractors as needed.

Data Center Management responsibilities included negotiation/management/budget (both capex and opex) for installation, decommissioning, cabling, electrical, HVAC, moves, construction of data center facilities; management of maintenance contracts; project manager for buildout & commissioning of secondary data center; installation and maintenance of multiple hardware and software systems; establishment of policies and procedures for installations, operations and monitoring.

Technical Management and Sr. AIX Administrator responsibilities included architecture and administration of complete heterogeneous client server environment, SAN, backups, Oracle DBA’s, PeopleSoft Admin & Security, IT staff desktop maintenance; upgrading from Windows 2003 Server to Windows 2008 Server R2 64b; optimization, system hardening, liaison with EMC for storage & backup conversion to EMC Storage & Networker Backup, along with Hitachi SAN for replication; all AIX systems administration for 2 IBM p570 RS6000’s with 4 LPARs each, 2 IBM ESS-800 Shark SAN devices, 1 p520, 21 Dell PowerEdge Windows rack servers, 25 windows desktops, 2 Cisco MDS-9506 Director-class switches, and various Linux boxes.

Key Accomplishments:

Achieved 100.0% uptime over 5 years.

Successfully researched, developed, and presented business case and plan to Board of Trustees to consolidate five small data centers and establish disaster recovery (DR) site, utilizing AWS cloud. Managed the project end to end, including buildout of DR site, analysis and specification of HVAC, primary and backup power, fire alarm and suppression, load-bearing raised floors, networking, racking, wiring, access, monitoring, installation, and commissioning. Selected and managed vendors and in-house resources through the completion of the project.

IBM U2 North American Lab Services June 2006 - May 2008, August 2003 - October 2004

Independent Contractor

Systems analysis, troubleshooting, database administration (DBA), system health check, and remediation as an independent contractor and as part of IBM’s Professional Services Team for a wide range of IBM clients throughout North America. Subject matter expert consultant on projects including disaster recovery, systems planning on three-year windows, infrastructure, performance monitoring and tuning.

Served as contracted senior administrator for Fortune 200 company, providing Tier 3 support in AIX, Linux, and HP/UX in data center; applying patches, upgrades, AIX OS installations, troubleshooting, supporting permanent team.

Tuning of Windows 2003 Server, AIX 5.1, 5.2, and 5.3, HP/UX, Solaris and Linux for IBM U2 databases. Transaction logging and recoverable file system preparation, analysis, installation, and setup. Installation, configuration, and scripting of flashcopy backups on IBM DS4800.

Paciolan, Inc. Irvine, CA October 2004 - June 2006; Feb. 2002 – August 2003

Senior Systems Administrator

Administrator and data center management for an organization offering event ticketing, fundraising, marketing, analytics, and technology solutions. Senior IBM Universe DBA/AIX Systems Administrator for 180 customers ranging in size from 12 to 550 users. Multiple upgrades of firmware, AIX, Windows and database. Technical Lead for buildout & management of data center colocation. Created & executed roadmap for infrastructure refreshes, upgrades, and conversions. Installed HMC and created LPARs to virtualize AIX. Converted from DASD to EMC CLARiiON SAN storage. Created and delivered training classes for 1st & 2nd level customer support.

Experience Prior to 2004

Various consulting engagements as database administrator and systems admin subject matter expert,

with a concentration in health care and manufacturing.

Installed and implemented finance system in CSC’s Tokyo sales office.

Project management, technical lead in implementing full SDLC system in a multi-platform environment.

CIO for a tech company in Silicon Valley: ERP on an HP6000.

IT Director for a tech manufacturing company in Boston: ERP on IBM AIX.

System audit & strategic recommendations for a Swiss bank in Geneva.

Systems programming in multiple (1700+ servers) system conversions.

Applications Development and Systems Administration in a Freight Forwarder.

Senior Manager responsible for all computing resources of a $20M non-profit.

Supervisor, MIS Operations – ERP on an NCR minicomputer, tech manufacturing.

Education and Training

Technical coursework/training:

• Data Center Management Certification Courses (CDCMP)

• vSphere 5 Design, Installation, Configuration, and Management

• Symmetrix VMAX Installation, Configuration, and Management

• Oracle PL/SQL

• SAN Management (Cisco & Brocade)

• Cisco CCNA preparation class

• Dell Compellent Storage Administration

Bachelor of Arts, Philosophy


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