Resume

Sign in

Customer Service Manager

Location:
Charlotte, North Carolina, United States
Posted:
February 15, 2018

Contact this candidate

OBJECTIVE

Looking to return to the workforce with a mid-career change, focusing on obtaining a position in the field of customer service. Must be a 100% virtual/work from home position, with virtual training and no travel required. Full time or Part time.

EXPERIENCE

2016 – present

Absent From Workforce

At Home Caregiver to Elderly Mother

Sole caregiver to my elderly, wheelchair bound mother.

Maintaining household.

Reconciled all financials.

Assist with personal care.

Medication preparation and dispensing.

Meal planning and preparation.

Scheduling of all appointments, tests and follow ups.

Driving and accompanying mother to appointments.

2008 - 2016

WesternGeco – Virtual/Work from Home

Based out of the Houston, TX Office

Travel and Logistics Coordinator

Secured airline tickets, hotel reservations and ground transport for crew traveling to crew change (between 30-80 travelers per crew change).

Booked airline, hotel and ground transport for crew members attending meetings, training, or medical appointments.

Approved or requested revisions to air reservations provided by HRG in accordance with WG Travel Policy and best booking practices.

Researched alternate routings for complex international routings.

90% of my suggested flights routings are more cost effective.

Close working relationship with Captains, Party Chiefs, Shore Support, Crew Members, HRG, VIC Department, Staffing Managers & outside contractors.

Implemented Fatigue Management option to crew members.

Ensured crew member is Visa compliant.

Ensured crew member was up to date with certificates (i.e. medical, HUET, Visas).

Assisted crew members in obtaining required visas (C1/D, B1, B2, B1/OCS, Schengen and/or Transit Visas).

Capable of maintaining productivity in a fast paced and often changing environment, requiring juggling of multiple tasks simultaneously.

Worked quickly to resolve any issues with air or hotel reservations.

Diligently and timely worked to correct booking errors.

Prevention of NTI’s.

On call 24/7/365 – mandatory overtime; nights, weekends, holidays.

2006 - 2008

HRG Worldwide – Charlotte, NC

Corporate Travel Agent – WesternGeco/Schlumberger Account

Utilized Galileo.

Dedicated Corporate Travel Agent for WesternGeco/Schlumberger account.

Assisted travelers by phone and email.

Researched, booked, and ticketed air reservations.

Processed refunds.

Exchanged and reissued tickets.

Booked air reservations for crew traveling from home to crew change location and/or from crew change location to home.

90% international & 10% domestic travel.

Researched published airfares vs. negotiated/contractor marine/seaman’s airfares.

Ensured each traveler was Visa compliant.

Ensured WG Travel Policy and Procedures were followed and adhered to.

Prevention of NTI’s.

Urgent rebooking of flights due to cancelled flights, missed connections or crew change delay.

2005- 2006

GoGo Worldwide Vacations – Charlotte, NC

Reservationist

Assisted travel agents by phone and email by researching and booking leisure travel packages; including air, hotel, car, and rail reservations.

Sold Disney tickets, Broadway Show tickets, upselling other add on components.

Utilized Sabre for airline reservations.

Issued airline tickets.

Processed refunds.

Exchanged and reissued tickets.

Researched published airfares and contractor/negotiated airfares for best pricing.

Sold Travel Insurance.

2002- 2005

AAA Travel – Charlotte, NC

Drive Vacation Specialist

Responsible for preparing and mailing Triptix for AA members.

Booked hotel and car rental reservations utilizing Apollo.

Fulfilled and mailed requests for tour books and maps.

Ensured stockroom had sufficient inventory of tour books and maps.

Prepared weekly order for the stockroom.

Assisted clients by phone, email, or walk-in.

1999-2002

At Your Service Travel – Charlotte, NC

Operations Manager

Oversaw day to day operations of office; supervised staff.

Utilized Sabre until office converted to Apollo.

Interviewed, hired, and trained new staff.

Created and implemented new or revised office procedures.

Issued airline tickets.

Processed refunds.

Exchanged and reissued tickets.

Researched lower cost international airfares using agency approved consolidators.

Researched and booked leisure travel vacation packages.

Prepared weekly ARC report.

Assisted clients by phone or walk-in.

1998-1999

Mann Travels – Charlotte, NC

Corporate Travel Agent

Booked air, hotel, car, and rail reservations for corporate clients by phone or walk-in.

Utilized Apollo.

Processed refunds.

Exchanged and reissued tickets.

1997-1998

Old World Travel – Charlotte, NC

Dual Leisure and Corporate Travel Agent

Utilized Apollo.

Booked air, hotel, car, and rail reservations for corporate and leisure clients.

Processed refunds.

Exchanged and reissued tickets.

Researched lower cost international airfares using agency approved consolidators.

Researched and booked leisure travel vacation packages.

Prepared weekly ARC report.

Assisted clients by phone or walk-in.

1995-1997

Adventura Travel – Northampton, MA

Assistant Office Manager

Utilized Apollo.

Acted as Manager in his absence.

Booked air, hotel, car, and rail reservations for corporate and leisure clients.

Processed refunds.

Exchanged and reissued tickets.

Researched lower cost international airfares using agency approved consolidators.

Researched and booked leisure travel vacation packages.

Prepared weekly ARC report.

Assisted clients by phone or walk-in.

Consistently one of the three top producing agents in an eight-person agency.

1990-1995

Council Travel – (STA Travel, Inc.)

Travel Consultant – Focus on Student and Faculty Travel

Utilized Sabre.

Booked domestic & international reservations, hotels, car, and rail reservations.

Researched published airfares and contractor/negotiated airfares for best pricing.

Hand wrote tickets for student and faculty travel.

Issued automated tickets.

Processed refunds.

Exchanged and reissued tickets.

Booked Youth Hostels.

Issued student and faculty identification cards.

Hand wrote Eurail Passes.

Balanced cash register at end of business day.

Prepared weekly STA Sales Report.

Assisted clients by phone or walk-in.

Consistently highest producer in a five-agent office.

EDUCATION

Central Travel School

Springfield, MA

Certificate in Travel and Tourism

Massachusetts Criminal Justice Training Academy

Agawam, MA

Correctional Officer Training Certificate

Amherst Regional High School

Amherst, MA

Diploma

OTHER

Microsoft: Word, Excel, Outlook, PowerPoint.

GDS Proficiency in Galileo, Apollo, and Sabre.

Basic Knowledge in Worldspan and Amadeus.



Contact this candidate