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Human Resources Employee Relations

Dallas, Texas, United States
February 15, 2018

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Kristie Lynn Willis

***** ********* **

Rowlett TX, 75089

Cell: 214-***-****



(Jan) 2014 – CURRENT

Cantex Continuing Care Network Carrollton, TX

Corporate HR Manager

Provide corporate/field support and guidance within Cantex’s Continuum of Care Business lines for the corporate head quarters as well as 38 field facilities to include LTC, Rehabilitation, Hospice, Home Health and Pharmacy including 5000 employees. Responsible for the deployment of all human resource related programs and providing guidance to employees at all levels regarding best HR practices necessary to recruit, develop, retain, continuously improve, and sustain the workforce, with a strong focus on front line employee relations. Management of leave of absence administration, payroll, hire and train HR Team members as well as HR policies, processes and procedures. Current: 2 direct reports and 34 dotted line reports. Travel throughout the state of Texas is 60%.

(May) 2009 to (Dec) 2013 (Company was sold)

Guardian Healthcare Holdings, Inc McKinney, TX

2014 company acquired by Evolution Health

Director of Human Resources

Started up the HR Department from scratch in the develop process of the corporate headquarters due to the recent purchase of the company. Responsible for implementing all aspect of the HR Department.

Responsible for the smooth and profitable operation of the company’s human resources department. Provided consultation to management on all levels on strategic staffing plans, compensation, benefits, training and development, labor relations and labor laws. Developed and implemented all HR policies and procedures.


Directed the day-to-day operations of the Human Resources department including 3 team members, leave of absence administration, benefits, payroll, and employee relations in support of 30 branch offices.

Supports an employee base of over 1,100 in multiple locations throughout TX, OK and OH

Implementation, conversion and integrity of data on HRIS

Evaluates, analyzes, develops and implements HR programs, policies and procedures

Implemented and maintains electronic personnel files

Administration of, and Plan Administrator duties of all employee benefit programs

Developed and implemented recruiting strategies and pre-employment processes, exit interviews

Developed and implemented a paperless/electronic new employee orientation program

Developed and implemented new hire and annual training requirements and training materials as well as determines, creates and conducts additional management training needs such as Progressive Discipline and FMLA

Manages all leaves of absence policies and procedures

Manages / reviews for approvals, Employee Emergency Fund and Tuition Reimbursement while maintaining policies and procedures

Manages and implemented Employee Star Awards program as well as Company Store purchases via payroll deductions

Manages unemployment and workers’ compensation

Guides and advises all levels of management on employee relations and investigations as well as performance management

Updates and reviews job descriptions as well as incentive plans and Per Unit Compensation Manager’s Reference Guide

Responsible for all annual reporting for state or federal purposes (i.e. EEOC-1, Census, TWC etc.)

Primary HR interface and strategic business partner for senior leaders

(Nov.) 2007 (May) 2009 (Left for career growth)

IntrepidUSA Dallas, TX

Sr. HR Generalist/Regional Recruiter

A strategic business partner with management while maintaining a level of customer and employee relations in a positive manor. Resolve employee relation issues/complaints as well as perform investigations. Provide full HR support for all corporate/field staff and management.

Manage all leave of absences, benefits administration, EEO1/AAP and Occupational reporting, recruiting/on boarding, training and compensation. Supported multiple locations throughout U.S.

(April) 2006 - (Nov.) 2007 (Left for career growth)

LabCorp Dallas, TX

Sr. HR Consultant/Recruiter

As a Sr. Consultant/Recruiter I served as an advisor to area management in regards to all

aspects of HR and recruiting. Strategic business partner with management while

maintaining a level of customer and employee relations in a positive manor. Responsible for annual AAP reporting. Supported multiple locations throughout the DFW Metroplex.

(Jan.) 2000 - (Jan.) 2006 (Resigned prior to layoff – contracts lost)

TrailBlazer Health Enterprises, LLC Dallas, TX

Sr. Human Resources Generalist/Recruiter

As a Sr. Generalist/Recruiter I served as an advisor/liaison for area

management/employees in regards to all aspects of HR policy/procedure, leaves of absence, law and full cycle recruiting for each area. Supported an employee base of 400-600

1997 – (Oct.) 1999 (Company closed in Texas)

Texas Health Choice (formerly Kaiser Permanente) Dallas, TX

(Layoff - due to company closing down in Texas)

Human Resources Consultant Generalist/Recruiter

As a Generalist I served as an advisor/liaison with area management/

employees in regards to all aspects of HR policy/procedure, leaves of absences, law and full cycle recruiting for assigned areas. Strategically partnered with management concerning all aspects of HR / management practices. Responsible for annual AAP reporting. Supported an employee base of 300 in multiple locations throughout the DFW Metroplex.

1981 – 1997 (Layoff – new ownership and outsourcing)

The Southland Corporation (may have an adjusted hire date on file of 82 or 83) Supervisor, Group Insurance Benefits Specialist Dallas, TX

Corporate Headquarters: Human Resources Department holding a variety of positions throughout my tenure:

Group Insurance Benefits Specialist/Supervisor

Leave of absences

HMO/PPO Coordinator

DCSA Coordinator

Administrative Assistant/Accounting clerk

7-11 Store clerk - manager


Start up of a full HR department for Guardian Healthcare. Created and implemented all aspects of HR

Developed Employee Handbook and all HR policy and procedures

Redesigned and development of field Orientation and training program as well as leadership Orientation

Implementation of CMS PBJ reporting for SNF

Implementation of ACA

Revised and implemented HIPAA changes

Developed a management training program via Relias

Developed and conducted new employee orientation

Twice implemented on line training program through Care2Learn/Relias platforms

Developed Employee Referral Bonus Program

Assisted in the development and implementation of a “total cash” compensation program including extensive work in mapping jobs and the development of job descriptions

Strategic planning for organizational development/complete re-organizations of divisions.

Created intranet internal/external on-line job posting board

Turnover analysis/reporting

Created an in-house disability plan benefit payment system via HRIS/COBAL

Solicited bids and negotiated contract for Temporary Staffing, on-site service

Developed a CORE knowledge manual for HR Consultants use

Developed Workers’ Compensation policy manual including Return To Work

Developed recruiting services for region including the creation of internal applicant tracking system using Microsoft Access database program

Managed hard to recruit positions

Developed and managed a tracking / reporting system for an employee referral bonus program

Worked extensively with IS Technicians on programming HRIS systems

Developed a departmental employee recognition program

Transition initiative implementation – for the transition of all employees from Kaiser Permanente to Texas Health Choice which included benefit transition and RIF program. Assisted in the transition initiative for Provider Enrollment services for Medicare transitioning services from VA to TX offices. Assisted in the transition of Fraud & Abuse within TrailBlazer to TriCenturion

Developed and implemented Sexual Harassment Training

Developed and implemented FMLA Training

Developed Test Taking Strategies Presentation

Developed Timesheet Training Program

Organized and conducted in-house job fairs – on-site interviewing

Organized Annual Open Enrollment / on-site benefit fair

Developed many HR processes for departmental uses

Developed RN Licensure verification/tracking program

Developed Progressive Discipline Manager Training


Strong management skills

Knowledge and experience in all aspects of running a Human Resources department to including benefit administration,

Strong management skills

Works well independently or in a team environment

Provides excellent customer service and consulting

Thrives in fast paced ever changing environments

Project management/team leadership ability

Excellent verbal and written communications and analytical skills

Very strong PC/HRIS skills including but not limited to Microsoft Windows and Office applications including Excel, Access, Word, PowerPoint, Outlook, COBAL/HRIS data query programming, Internet/Intranet, People Soft, Solomon, Citrix/McKesson, HCHB, ADP/HRB, Oracle, Paycom, Conexis, GP, Common Benefits, SmartBen, Kronos, Relias Learning, ATS Luceo

Experienced in HRIS system conversions and customization

Strong negotiating and decision making ability


Member, Dallas Human Resource Management Association, Inc.

Empire Who’s Who – Executives and Professionals – Published 2005

SALARY REQUIREMENTS: Negotiable (based on benefits/ travel % and annual bonus)


American Intercontinental University

Associates in Business/HR,

Atlanta, GA Graduated: 11/2006

Our Lady of the Lake University

Dallas, TX

Northeastern Oklahoma State University

Tahlequah, OK

Sooner High School

Bartlesville, OK


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