Karen M. Ertel

*** ******* *****

Newington, CT *6111

860-***-****

SUMMARY: Administrative Assistant with over 25 years of experience in all office environments. Proficient computer skills, Word, PowerPoint, Excel, Outlook and other data bases. Possess good interpersonal skills and capable of meeting deadlines. Accepts challenge and shows proper judgment. Carries out directives in a very professional manner.

EXPERIENCE:

9/16 - 2/17 Hallmark Total Tech., Inc., Rocky Hill CT

Administrative Assistant to State of CT Technical Schools Superintendent for a 6 month assignment 9/16 to 3/17

Answered phones and routed calls to appropriate staff

Registered students in PowerSchool database for entry exam to all the CT Technical Schools

Utilized Word for letters, staff interviews

Set up spreadsheets for tracking student enrollments

Organized files

Handled parent complaint calls and documented information to follow up with the Superintendent and School Principals.

Processed invoices regarding contractors and supplies for the schools

Assisted in organizing materials for various school events

10/15 - 3/16 J. W. Morrissey, Windsor, CT

Per diam temporary Administrative Assistant position

Hartford Hospital

Utilized all administrative duties for General Legal Counsel. Two

month assignment, 2015. Currently registered with this agency.

Handled mass mailing to clients

Processed mail

Red-lined legal contract documents for final draft

12/07 – 12/14 TRAVELERS INSURANCE COMPANY, Hartford, CT

Sr. Administrative Assistant to Sr. VP, Bond & Financial Products and General Counsel of Legal Services

Handled general office duties for Sr. VP, General Counsel and their staff

Set-up systems for new and transferring employees (Hardware and software knowledge)

Prepare legal reports, quarterly reports and Large Loss Memos relating to Bond Claims

Booked travel (prepared travel expenses) and calendar schedules

Use of different databases such as BCMS, CAMS, CSAMS

Act as main contact providing customer service for Bond & FP staff

6/98-12/07 TRAVELERS INSURANCE COMPANY, Hartford, CT

Legal Administrative Assistant Claim and Commercial Lines Law

Supported 7 attorneys in all facets of general office duties

Arrange meetings

Open and close files

Transcription

Reconciliation of travel expenses

Research cases and invoices using legal data base and WestLaw

4/97 – 5/98 KONOVER PROPERTY MANAGEMENT CORP., West Hartford, CT

Property Administrator

Handled heavy volume of tenant emergency repair calls

Rent collections

Processed extensive vendor bills

Researched leases

Prepared tenant agreements and vendor contracts

Prepared monthly financial reports

HIGHEST EDUCATION:

1967, Hartford Community College 1 year

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