Adrianne Lora

**** ********** ******, *** **, Bronx, New York 10458 (Home) 347-***-****

ac4hmi@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

NZJJ 2015- current

Host

●Open/Close lounge site (2 different lounges)

●Ensure club is tidy and items in place

●Enroll new members via paperwork and biometric scan

●Over view of inventory and restock daily products

●Enforces company policy during private events

Adorama 2016- current

Buyer Ops Support

●Communicate with buyers/vendors regarding ETA status of current,back order & potential items for purchase – updating system of results

●Updating pricing of current sku items,adding new sku's to system & discontinuing items

●Adding rebates & confirming active rebates

●Running inventory reports, modifying details on items

Gabriel & Co. 2012-2015

Customer Service Lead

●Partnering with Account Executives to support high-volume accounts

●Enters orders received via telephone, emails, faxes, B2B from Sales Representatives and Retailers

●Attends to customers concerns regarding ETA, repairs and returns

●Direct calls and requests/concerns to the proper dept.

●Uses NAV/Legacy software to quote special requests and provide jewelry information – details

●Corrects and uploads B2B orders, distributes orders and revises entry

●Oversees Customer Service inbox and distributes emails accordingly

Royal Asscher of America 2009 –2011

Executive Assistant/Office Manager

●Light use of Quickbooks, making payments and keeping track of bills

●Receiving and shipping out of all goods(merchandise)

●Adding items to inventory via Diamond Track

●Sending out memos as well as checking in returns of memos

●Answering, directing and responding to all calls/voice messages and emails

●Interact directly with jewelers and retailers

J.Birnbach/J.B. Intnl

Office Assistant 2007-2009

●Files & faxes paperwork as well as keep track of customer’s invoices

●Answers & directs and take message of all calls

●Greets & tends to all clients

●Pack & track all shipping incoming and outgoing through excel and manual log

●Ships jewelry out using Dunbar, Fedex, UPS, USPS, Malca Amit, Brinks & G4S domestic and international

●Keeps records of Diamond/Jewelry inventory using DJW

SKILLS, CERTIFICATION & TRAINING:

Microsoft Office: MSWord, Excel, Outlook, Quickbooks (beginner)

Software : RCM, DJW, Diamond Track, INAV/NAV & Gabriel Legacy, AS400

Education : CUNY Certificate in Accounting, G.I.A Diamond Essentials for Graduate Diamonds

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