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Project Manager

Aurora, Illinois, United States
February 15, 2018

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Greg Leonard

Aurora, IL ***** 772-***-****

Qualifications Summary

An accomplished IT Professional with comprehensive experience developing and delivering technology-based solutions addressing business needs. Project Management skills include program office creation, infrastructure development, capacity planning, budget planning, resource management, setting target and completion dates, quality assurance, clean management, and a strict adherence to project lifecycle methodologies. Coursework in PMI, Agile, SCRUM, Six Sigma, Computer Information Systems and MBA. Resourceful and motivating Manager with broad experience building teams of professionals. Well-versed in employee relations, coaching, performance and change management, relying on excellent interpersonal skills, outstanding customer service and a particular expertise in security, banking, insurance, manufacturing, and IT. Business Knowledge

2/2017- Present

Project Manager Salem Group- Client BMO Bank of Montreal Naperville, Illinois Responsible for the successful migration of Bank Application to secure Information Data Platform. Received Project in Red, No SOW, no funding, missed requirements and a year late. Redefined contractual requirements and managed from initial re-planning, design, construction, to final implementation and closure. Provided the functional and budgetary management of team and application deployment. Instrumental in identifying and bringing $645,000. dollar credit from External Vendor because of poor quality and missed milestones. Developed plan to receive the additional funding from multiple internal resources. 8/2015- 2/2017

Project Manager TekSystems- Client Tyco Integrated Security Phoenix, Arizona Responsible for the successful lifecycle of integrated physical security projects by filling contractual requirements from initial planning, design, construction, to final execution and approvals. Oversaw written specifications, orchestrated all installation activities, and provided coordination needed with engineering firms, contractors, insurance underwriters, local fire departments and other authorities having jurisdiction (AHJs). Provide the daily functional and budgetary management of assigned installation projects. Instrumental in identifying and bringing 1.2 Million missed billing back on track in first 60 days. 3/2012- 6/2015

Project Manager Profense LLC. Phoenix, Arizona

Facilities Management, IT, HR, Lead Internal ISO Auditor, Process Manager and Logistics Identified business requirements. Coordinated with outside vendors and services to set up facility and infrastructure for business startup. Designed, implemented and configured IT backbone, Security System. Card Access, CCTV, VoIP, Active Directory, Groups and SharePoint Site. Developed HR Policies and Procedures manual. Handled New Employee On–Boarding, checklists, asset assignments and documentation or write-ups. Managed ISO 9001 project to achieve certification in 90 days. Developed, and administered business processes. Performed Internal Audits and Management reviews. Coordinated logistics for trade shows, outside CONUS demos and customer shipments. Managed shipping, receiving, asset control, and inventory. Negotiated 75% discount with shipping reps. Managed MRP Project thru implementation improving efficiency, reporting and streamlining production.

10/2003- 3/2012

Operations / IT Mgr /Helpdesk Mgr / 3rd Level Support Trident Enterprises Of Illinois Operations Officer Bloomington, Illinois

Directed and managed computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives. As COO I oversaw the development, design, and implementation of new applications and changes to existing computer systems and software packages. 2

Identified emerging technologies to be assimilated, integrated, and introduced within the company. Assessed new computing technologies to determine potential value for the company. Developed strategic plans and implemented to meet the needs of the company’s growth and objectives. Established and implemented short- and long-range departmental goals, objectives, policies, and operating procedures. Demonstrated experience with IT systems and IT management at to achieve key business and technology goals. Familiarity with Insurance

& Banking related organizations.

IT Manager Client- Pristine Biodiesel Vero Beach Florida Managed the IT functions on a day-to-day operational basis. Planed, developed and designed network management and maintenance projects, including policies and procedures, operational improvements, backup and archival files, and evaluates new technology integration. Managed the operational activities of the corporate, regional and client Data/Voice/Video network, including design, installation, configuration, maintenance, and security. Coordinated operations activities with other departments and service providers; designs and implementations at various client’s LAN’s, connectivity issues and cabling systems. Designed, configured, and maintained network infrastructure components. Supervised and provided technical leadership and guidance to technical staff; ensured compliance with policies and regulations, and that all issues were addressed and resolved. Helpdesk Manager Client- Laveda Mattress Normal Illinois Researched, managed the design, implementation and distribution of Help Desk system. Managed Help Desk resources for outstanding customer service, satisfaction, and timeliness. This consisted of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off. Maintained a high level of employee morale within the team. Resolved daily issues of a complex scope that impact the team and overall business objectives. Resolved escalated help desk, customer and vendor issues. Participated and assisted in driving the knowledge management process. Developed a performance measurements framework and facilitate feedback. Created and maintained a training program for increased business, customer service and technical knowledge. IT Account manager Trident Enterprises Bloomington, Illinois Talent recruiting and acquisitions. Contract negotiations, on-boarding and all HR functions. Developed and maintained a current account plan for each major client detailing their business and IT objectives with their key relationships, our current business with the client, and our plans to grow the business within the account. Coordinated the implementation, deployment and operation of information systems and technology solutions for business needs. Led the effective turnover of completed implementations. Escalated issues to project sponsor and/or management when appropriate.

Web Development Lead Client- Eastview Christian Church Normal, Illinois Responsible for the layout, visual appearance and usability of the company &client websites. Designed, developed and implemented PC based business applications / systems for the department according to existing client software development standards. Prepared flowcharts and diagrams to illustrate sequence of steps program must follow and to describe logical operations involved. Created verbal content for the website or used approved content from the client. Created templates for approved website layout. Coordinated with programmers for specialized scripts. Tested, debugged and documented software developed both internally and externally. Wrote manuals for users to describe installation and operating procedures. UAT Test Environment Steward Client- Harris Bank / BMO Chicago, Illinois Responsible for all phases of testing and the management of the testing activities within a development project, to include the production and approval of all testing deliverables and achievement of testing milestones during a project. Maintained UAT environment configurations by coordinating, installing end-user specific hardware and software issuances.

Project Coordinator / Seibel On-Demand Client- Harris Bank / BMO Chicago, Illinois Delivery and deployment of solutions, ensuring that they were on time, within budget and to the required standard. Worked with business teams to gather requirements, create specifications and develop new solutions 3

or enhanced existing applications within the front-end business users and IT systems functional disciplines. Managed all communications related to the contracts and project specifications. Reported any and all potential project or contract risks. Project Planning and communications were completed with the business, external customers and other stakeholders regarding status, milestones, issue resolution and escalation. Used traditional SDLC Waterfall methodology at the program level.

Sr. Consultant/ Project Coordinator / Team lead Client – Castle Homebuyers Stuart, Florida Client- 320 Denver LLC Stuart, Florida

Senior consultant providing project management, coordination and leadership for a varied client base to include; Custom Furniture Builders desiring E-Commerce capability, a Recruiting Company requiring a web presence with query and tracking applications. Responsible for designing, developing, and modifying application reporting, rental and leasing data, tax accounting, for Property Management client. Designed and developed several applications for a Real Estate Investment company. Technical responsibilities were the development and implementation of general business applications ROI Financial Analysis System, Accounts Receivable, General Ledger, Project Accounting, and Property Management System 03/2001 to 10/2003

Systems Architect / Team lead/ Project Coordinator /Technical Business Analyst State Farm Ins. - Bloomington, Illinois

Responsible for the planning, scheduling, and controlling of project activities to accomplish stated business needs and enterprise direction. Ensured that projects and products met the business needs. Worked with projects and system designers to ensure the project complied with the Enterprise’s Technical Architecture. Provided expert knowledge on systems architecture, to include business, application level, operational network, technical and physical computer infrastructure. Published and maintained business requirements, system diagrams, workflows, and descriptions. Presented vision, direction, methodology and technical solutions to projects, project sponsors and trained new analysts in the environment and application support. Assisted in the design and development of Portal technologies. Provided senior level support of applications. (HTML, VB, XML, COM, ASP, Enterprise Architecture, Portal, .Net, Business Architecture, etc. ) 06/1998 to 03/2001

External Associate Systems Analyst / Systems Architect Trident Enterprises, Inc. - Phoenix, Arizona Performed various roles on-site at a large mid-west insurance company to include Y2k Package Coordinator, ClickNet Project Coordinator, Testing Coordinator, Agency Y2k Workstation Coordinator to address non- compliant workstation applications. Implementation Coordinator/ for SMS follow-up group. Senior Analyst for critical pilot financial compliance issue. BMSP Tech Support Team Lead mentoring other Analysts, SFQ Change Agent, Deactivation Coordinator and assisted Business Partner in developing Agency Impact Map. Enterprise Apps Test Environment Steward. Agency Service Architect stewarding the platform, educating awareness of SFTA standards and system dependencies to function, projects and Business partners. Led and participated in application design reviews. Acted as senior Systems Analyst on numerous projects developing web applications using appropriate technologies.

Microsoft Certificates

Mastering Visual Basic 6 Advanced VB Development

COM/ MTS Programming Advanced VB6 Development Trainer Web App Development w/ Interdev


Prefatory 1984-1998

11/1997 to 06/1998

Technology Consultant-Project Coordinator Trident Enterprises, Inc. - Phoenix, Arizona As Technology Consultant to prospective clients developed end-user requirements, documented proposed system expectations, technology needs, application specifications, determined the scope of work and required elements for projects. Providing help desk, onsite calls, troubleshooting hardware and software problems, network connections, purchased and install new products. Install, configure, maintain all computers, workstations, related peripherals, and resolve hardware and software problems. (Windows, 95’, NT DOS, MacOS, Unix, AIX, Novell). 02/1997 to 11/1997

Computer Technology-Technical Project Lead Maricopa County Schools- Phoenix, Arizona Developed requirements document for multiple projects. Responsible for end-user training, support, evaluating standalone and client-server applications.. Key role was to manage phases of installation, coordinate the work of subcontractors, hardware deliveries and network systems integration engineers. Developed district dialing plans; multiplexed district data; telephone and video needs utilizing T1 pipes saving thousands annually. 08/1996 to 02/1997

Systems Integrator Midrange Connection - Tempe, Arizona Provided networking solutions. Configured, installed and serviced printers, workstations, laptops, stand-alone PCs, and supported numerous systems solutions for the customer on-site and in Helpdesk environment. DOS, AIX, Novell, Windows, 95’, NT MacOS, Unix and AIX. Client sites ranging midrange LANs to large WANS, hospitals, School Districts and the private commercial sectors.

07/1995 to 07/1996

Technology Support-Technical Project Lead Madison School District - Phoenix, Arizona Manage Network operations and District Telecommunications with multiple operation systems, (DOS, MacOS, Unix, Novell, and Windows, 95’, NT). Install, configure and maintain all computers, workstations, related peripherals, and resolve hardware and software problems.

01/1993 to 07/1995

Electronics Support-Technical Lead Madison School District - Phoenix, Arizona Maintain and repair audio-visual equipment, electronics, computers, peripherals, fire, security, intercom, telephone, systems, small office machinery, cabling for AS400, LAN’s, and WAN down to the component level. Train staff and students in proper operation of equipment on-site and in Helpdesk environment. 11/1991 to 11/1992

Electronics Technician North Carolina University- Raleigh, North Carolina Install, test, maintain, troubleshoot, relocate, repair and provide documentation on telephone cable, port and station problems, PCs, workstations computer network, energy management and fire alarm systems. Responsibilities also included 24-hour emergency standby on life safety systems, fire systems and safety inspector. 01/1990 to 10/1991

Operations Mgr/Project Mgr/Alarm Tech Safehaven Protective Systems, Inc. Fayetteville, NC FIRE, BURGLAR, CCTV, INTERCOM AND CARD ACCESS SYSTEMS Negotiated system installation and service contracts with clients, determined equipment requirements and costs; installed and troubleshot alarm systems on commercial, residential and government property; trained and supervised alarm technicians in- house and for NFBAA (National Fire and Burglary Alarm Association). Primary point of contact for all of Pope AFB’s secured locations, Generals’ living quarters and ComSat locations with card access during Desert Shield at Fort Bragg, North Carolina.


1984 to 1990

Concise Overview of Various Technical Support Copier Field Service Technician Maintained, troubleshot and repaired Sharp, Mita, Ricoh and Savin wet and dry photocopiers, facsimiles, and related office equipment peripherals in a customer field service environment. Communication & Computer Systems Control Technician USAF Pentagon – Alexandria, Virginia Network control: Operated, troubleshot and repaired down to component level on digital/audio circuits and related equipment on LANs, WANs, mainframes of multi-system networks. Knowledgeable on different forms of multiplexing and propagation utilizing various forms of transmission both encrypted and non-encrypted. All Branches of military to include SDI (Strategic Defense Initiative).

Electronics Computer & Switching Systems Technician USAF – Anderson Air Force Base – Guam Installed, maintained, troubleshot and repaired to the component level (TTL and RCL logic circuits) of printed circuit boards on computer and switching systems with and without cryptographic equipment to include mainframes, mini and personal computers, modems, drives, printers and other related peripherals. Additional duties included Directional Findings Team: Identify, locate and eliminate all forms and sources of MIJI (Meaconing, Intrusion, Jamming and Interference). Trained incoming personnel on component level trouble shooting of computers and switching systems.

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