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Customer Service Representative

Killeen, Texas, United States
February 15, 2018

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Windy Rodriguez

**** ***** ****, *******, ** ****2



Seeking a career in which my accumulative experiences and knowledge.

Summary of qualifications

Bilingual: Spanish/English; read, write and speak

Over 10 years of experiences in Customer Service and Administrative Assistant.


oAdhere to the procedures outlined by the contract’s Office Manager.

oPerform general clerical duties. Perform computer related tasks using Microsoft Office Software.

oPerforms duties as a receptionist, greeting employees and customers in a friendly and courteous manner

oMaintain personal I-9’s and other employment application forms on each employee

oFile all data received from employees related to medical activities

oMaintain Rolodex cards on all active and terminating employees

oHandle employee and customer calls and inquiries. Answer the telephone in a courteous and professional manner. Route telephone calls to the appropriate person.

oMaintain office equipment. Keep the work area neat and clean.

oMaintain a positive attitude that promotes teamwork within the company and a favorable image of PCSI.

oTrack absences and FMLA and perform other duties as assigned.

oMaintain management, education and childcare standards.

oMaintain revenue and expenses accounts and ensure optimum utilization of funds.

oAble to handle problems and needs of parents.

oCoordinate with parents and respond to their queries and requests.

oResponsible to tackle any risks and uncertainties and find prompt and feasible solutions to problems.

oDaily quality checks and addressing quality issues on Foss machines, Vicam machine, and Neogen machine

oEducate customers on the best practices to identify, eliminate and solve pest problems.

oPerform, and verity quality control along with supervision on producers and polices.

oTrain staff members/ assist in mentoring staff and enabling them to become proficient in their duties.

oMaintain accountability for all company’s valuable to include large sums and cash flow.

oMaintain inventories and daily bank deposits

oAbility to quickly learn and adapt to any new environment and agency management data base systems

oEnsure customers comply with all safety regulations and responsibilities.


PCSI Fort Hood Army Base Killeen, TX, Office File Clerk, 2017-Present

Family Love Daycare, Killeen, Texas, Daycare Director, 2008-2017

Mars Petcare Us., Temple, Texas, Quality Assurance Tech, 2007-2008

Ecolab, Killeen, Texas, Insecticide Service Specialist, 2005-2006

La Quinta Inn, Inc, Killeen, Texas, Front Desk Service Representative, 2002-2005

Killeen Bowlarama, Killeen, Texas, Customer Service Representative, 2001-2002


Texas A & M University, St Paul, MN

Pesticide Applicator Training (Pest Elimination Training)

Cape Cod Community College, West Barnstable, Massachusetts

Computer Training Program (Certification)

Wareham High School, Wareham, Massachusetts

Diploma (General Education Equivalency)

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