ac4hjc@r.postjobfree.com * C 707-***-****
http://www.linkedin.com/pub/matt-dewar/1/69/8b0
Profile
Highly motivated leader specializing in organizational effectiveness; with over 22 years of experience working within all facets of the product life cycle. Expertise in working with large and small organizations to establish workflows, ensuring all functional areas perform to their optimal levels.
Qualifications
Project Management
oWaterfall and Agile
Risk Management
Service Center Management
Customer Support
Software Engineering
Requirement development
Software Test
Traceability
RCA
Pre-sales
Release Management
Training
Workflow optimization
Technical Skills
MS Windows
Visual Basic (Excel Macros)
Linux
C#
MS Office
XML
MS Project
Jira/Confluence (user and administration)
Java
Wireless
Subversion
CMM
Professional Experience
Venture Design Services 2011-2017
Project Management/Release Management
Customer Support/ Service Center Manager
As a project manager for wireless measurement test receivers, defined workflows in Jira for both Waterfall and Agile methodologies. Workflows emphasized a data driven approach, having content owners provide details during each stage of the process, which then was ported into generic dashboard formats for executive review. This method eliminated unnecessary interview times with content owners, allowing for focused discussions on key topics. The dashboard was provided using confluence, allowing executives to monitor progress on demand. Projects include:
Process definition and optimization
Hardware release for several boards on the receiver
FW release for SW managing the receiver
Several PC based applications which support the receiver
Wireless forensics backpack (for use by the FBI and other agencies)
oBOM support
oRequirement generation
oSoftware support
oSolution management
oMain interface for partner
oSolution Test
Introduction, installation, and management of Jira and Confluence
Division-wide training for Jira and Confluence
Budgeting and finance
oPO generation
oPurchasing/Ordering
oLocal financial audits
Asset management
oCreated an Asset management workflow in Jira to track flow and status of local and remote assets
Test Strategies and Automation
oTrained QA lead on how to define test strategies; this increased their effectiveness in their test workflows and implementation.
oCreated a test automation platform in C#, which interacted with signal generation equipment and measurement receiver. Platform provided a quick and intuitive method for the test engineer to define tests. This platform reduced the test time from 6-8 weeks to 2-3 days.
As a Release manager defined, documented, and implemented release process and procedures which defined solution sets for multiple product lines:
Build management
Sanity Test
Release Notes
Distribution (to internal and external customers)
As a Service Center Manager developed service workflows, inventory control, and processes:
ESD Compliance
Integrated Inventory management with service workflows (custom projects, workflows, and schemes in Jira)
Develop process and procedures for incoming and outgoing process and procedures for customer units
Customer management
oCustomer PO management
oWeekly reporting
oQuote generation
oIssue management
As customer support worked with customers to define release content, track issues:
Weekly calls and meeting minutes
Manage loaner equipment (for pre-sales support)
Prioritize defects to ensure fixes in place to meet customer needs
Alcatel-Lucent
Technical Project Manager/System Engineer /Product Line Manager 2004- 2010
Defined and managed several $1M+ projects for the Large Scale Release Manager which migrated system software on broadband providing network elements: ISAM (AT&T U-Verse), and GPON (Verizon’s fiber to the home). Generated project plan: negotiated, and prioritized schedule content, coordinated design and test efforts spanning multiple sites and product groups. Ensured compliance with all facets of the PLC.
Close requirement gaps via design review and demonstrations with Program Manager.
Create overall product architecture and responsibilities by product group.
Fill test gaps utilizing requirement allocation, backward traceability, and review.
Generate and execute test plans
Report status of projects on a weekly basis to executives and stakeholders.
Continual process improvement following the CMM model: code review optimization, agile planning process.
Received $1000 superior contribution award as assessment team member for CMM level 4/5 accreditation.
Perform RCA on field issues and provided cause and improvement plans to correct.
Created training programs for customer focus labs, NPI teams, support teams, and internal test teams.
Support Sales teams and worked directly with customers to understand business and operational needs, leading to customer contracts.
Received $2000 Executive level award for surpassing customer management expectations on the Verizon GPON network
Alcatel
Software Manager / Software lead 1998-2004
Managed next generation management software for the Litespan 7201 Digital Loop carrier, and upgrade software for the Litespan 2000/2012. Lead reviewer for product requirements, estimated and provided schedule estimates to project management, and key provider for test strategies. Lead developer for legacy CRAFT product.
Produced accurate schedules employing historical data and expert estimation.
Used mentoring and quantitative measures to grow team members, producing principle engineers for the organization.
Generated and executed integration tests plans.
Performed RCA
Continuous process improvement used to close gaps in design and review methodologies
Supported effort to realize a multi-million dollar sales objective by producing software to upgrade legacy broadband line units with newer versions.
Received several $500 “High-Five” awards for customer management and high product quality
Education
B.S. Computer Science; minor Mathematics. Sonoma State University 1995
Professional Development
Situational Leadership
CMM