Engineer Customer Service

Cathy P. Jones

*** ******

Memphis, TN *****

901-***-****/**********@***.***

SUMMARY

Highly organized, results-oriented professional individual. Excellent communication and problem-solving skills. Self- directed, team player. Ability to focus on projects and develop strategies. Acknowledged for capacity to meet deadlines, resolve persistent problems, learn processes and improve them. Information and Database Management

Detail Oriented

Analyze Sales Trends/Forecasting

Analyze Expenditure Trends

Purchase Orders/Invoicing

Accounts Receivable/Accounts Payable/Billing

High Standards of Integrity

Strong Organizational Skills

Problem Resolution

Analyze/Report payroll hours/vacation and sick time Develop Special Reports

Customer Relationship Management

Microsoft Outlook/Word/Excel

Vendor Relationship Management

CAEER HIGHLIGHTS

Cintas Fire & Safety 09/2017-11/2017

Office Support – Temporary Contract work

Front Desk Receptionist

Accounts Receivable Collections

Billing using SAP application

Set up new customer accounts using SAP application CAREER HIGHLIGHTS

Exeter Property Management Group 09/2016-03/2017

Office Assistant – Temporary Contract work

Set up Property Management Office files

Code AP invoices /Nexus system

Update Property lists, contacts, vendors, service contracts Prepare Vendor Service Agreements

Cushman & Wakefield/Commercial Advisors, One Commerce Square 07/2015 – 02/2016 Front Desk Receptionist/Administration

Answer the phone, take messages for PM and Chief Engineer. Dispatch work orders in Building Systems from tenant requests or from Property Manager and Chief Engineer Prepare accounts payable batches to go to accounting for payment Reconcile and prepare monthly credit card statement for payment processing Cathy P. Jones

477 Sevier

Memphis, TN 38122

901-***-****/**********@***.***

Prepare AR batches from tenant pass through charges during the month General office work such as opening mail, preparing FEDEX mailings, ordering supplies, updating lists, maintaining tenant directory, Email blasts to tenants, distribute tenant statements, filing Yardi reporting/research for Property Manager and Chief Engineer Landau Uniforms, 1004 Madison Avenue, Memphis, TN 38104 07/2012-02/2015 Office Manager/Administrator Retail Division

Ensure execution and compliance of stand operating procedures for inventory control and price verification. Ordered Vendor product for special sales orders as well as inventory replenishment. Effectively and accurately perform timely payroll hours/vacation and sick time reporting. Ordered office supplies.

Review/ reconcile vendor invoices, purchase orders and packing slips for payment processing. Maintained current vendor product in point of sale software (Uniform Solutions). Coordinated Office machine and store equipment repair and upkeep. CBRE, Inc., 5100 Poplar Avenue, Memphis, TN 38138 07/2002 – 12/2011 Sr. Lease Analyst (started as Lease Analyst)

Managed real estate portfolio database for commercial clients. Processed monthly rent export files for client’s rental properties. Entered pertinent Lease information into client’s database. Produced various reports such as Rent Variance, Remaining Rent Obligation and Critical Dates. Track and request certificates of insurance.

Review Tenant Estoppels Certificates and advise client of findings. Perform annual audit/trend analysis on Landlord’s CAM statement. Review and bill back pass through charges to client’s subtenants. EDUCATION

Southwestern Tennessee Community College

Continuing education attended night classes in Basic Accounting Business English and Algebra. Murfreesboro Area Technical School

Completed a two year program in General Business

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