NAME : LAMINE SOUMAYATA

ADDRESS: Hamriyah Park, Abu Hail

Dubai – United Arab Emirates

CONTACT: +971-**-***-****

EMAIL: ac4hay@r.postjobfree.com

VISA STATUS: Tourist Visa (Validity May 5, 2018)

AVAILABILITY: Can Join Immediately

HEIGHT: 163cm

POSITION APP.: RECEPTIONIST

PERSONAL STATEMENT

I have worked as a Customer Service agent (2years) and Cabin Crew (1years) for 3 years in two different Companies. During these periods, I have sufficiently acquired the needed competencies required to work as a Cabin Crew in Dubai. I have a wide knowledge in safety procedures and precautions, a solid grasp of the concepts involved in air cabin protocols, and I was trained to deliver world-class customer service at all times. My objective in joining this company is to be part of its continuing success by regularly contributing amazing customer related services that will make the company recognized as one with the most hospitable cabin crews.

EDUCATIONAL BACKGROUND

Baccalaureate (A Levels) in French, Spanish & English

Government Bilingual High School in Ngaoundere, Cameroon

September 2001 to September 2009

Hospitality training

SIFORAH Hotel Management School (6months)

Jan 1 to June 1, 2015

Office Assistance & Computer training Certificate (3months)

CEMO Training Center, Kribi, Cameroon

June 8 to Sept 8, 2015

PROFESSIONAL ACCOMPLISHMENTS

Multi – Lingual (Arabic – English – French – Spanish)

Highly experienced in providing customer services

Extensive knowledge of aircraft safety procedures

Sound knowledge of customer service standards

Ability to maintain high level of conduct and professionalism when dealing with passengers

Positive attitude in working in a team environment

Multi – Cultural ability to better communicate with other country citizens

PERSONAL ATTRIBUTES

Clear skin with no marks / tattoos

Medically fit to meet regulatory requirement

Height and weight criteria : HT -163 cm WT - 60 kg

Ability to swim at least 30m unaided in open water without a flotation device

WORK EXPERIENCE

Customer Service

Chutes de la Lobé in Kribi, Cameroon

February 2016 to January 2018

Ensured that the highest standard of customer service was provided to customers,

Provided customer with details on tariff fares and actively issued online tickets and sell related products,

Issued tickets to customers,

Ensured that all necessary rules and regulations were incorporated,

Ensured that customer request is met in order to provide them with excellent service,

Highlighted to customers the legal requirements covering their journey such as Identity Card & health requirements

Actively participated in the suggestion of new ideas thus providing recommendations on the improvement of the services provided.

Cabin Crew

Camair-Co, Douala in Cameroon

January 2015 to January 2016

Welcomed and assisted passengers in seating.

Offered food and beverages to passengers as per their requests.

Coordinated with catering and security units to address passenger needs.

Assisted in registration and cloakroom duties when needed.

Checked whether seat belts and overhead lockers are secured before taking-off.

Monitored stock level of refreshments and ordered when necessary.

Maintained the aircraft safe and clean at all times.

Informed passengers about flight schedules and details.

Provided first-aid services to passengers when needed.

LANGUAGE SKILLS

English: Fluent in speaking and good in Writing/Reading

Arabic: Good in speaking and Good in Reading

Spanish: Good in Speaking and Average in Writing

French: Excellent in speaking and Excellent in Writing/Reading

REFERENCES

Jean Paul Nana Sadjo

Chef Executive Officer,

Camair-Co, Douala – Cameroon

P.O. Box. 4852

Tel: +237-***-**-**-**

ac4hay@r.postjobfree.com

www.camair-co.com

Mbome Epifani

Assistant Manager,

Chute de Lobe, Kribi – Cameroon

Tel: +237-***-**-**-**

Contact this candidate