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Joanna C. Gapangada

UAE Address:

Al Muteena, Deira, Dubai, UAE

Mobile: 058-*******

Email: ac4h9x@r.postjobfree.com

OBJECTIVE:

To obtain an Administrative Assistant position, bring a positive attitude, organized approach, excellent management skills and a desire to succeed in a fast-paced environment to make a difference in the office administrative procedure. SKILLS:

Administration Skills, Office Management, Communication Skills, Organizational Ability, Time Management Customer Service, Customer Relations,

Positive Employee Relations, Team Work

Document Management, Processes and Procedures, Multi-Tasking Technology Skills, MS Office, MS Outlook, MS Word, MS Excel, MS PowerPoint ICMS (Integrated Customer Management System), Data Entry Operations WORK EXPERIENCE:

Access Desk /Team Coordinator

du – Emirates Integrated Telecommunications Company Network Operations Center (outsourced by AMS International) Dubai International Academic City, Dubai, UAE

October 2007 – August 2015

Manage a very busy telephone communications. Answer and receive all phone-ins Site Access in timely manner. Validate phone-in Site Access calls and accepts real-time request to mobile sites. Check and verify approvals for Site Access thru Change Request calendars, trouble ticket system and access approval portal. Log and encode all approved real-time access into integrated monitoring dashboard for the team information. Work closely with other colleagues within NOC team and other team (Radio, Transmission, FLM,Fixed) to coordinate workflow, follow-up call to engineer/technician at site for activity completion, update and logout to reach the agreed service level. Handle and prioritize all outgoing or incoming email / correspondence and forward to concern engineer when necessary. Handle email access request and process to secure approval on in-house portal. Receive Acceptance Folder Documentation, check the completeness and provide summary checklist to Acceptance Manager. Consolidate, prepare and distribute daily report for Change Request on timely manner. Assist NOC Team-Leader and Manager in other reporting requirements. Assist and support ShiftLeaders in scheduling calendar pertaining to the rest-day, overtime, vacation leave of all the team members.

Provide support in preparing and collect timekeeping documents of employees, secure approval from NOC Team Leader and NOC Manager. Submit to HRD (outsource agency) for payroll processing. Secretary cum Receptionist

Phishface Publishing Ltd

Dubai Media City, Dubai UAE

September 2004 – June 2007

Greet and welcome guest, visitor and client and direct to the appropriate person. Manage office communications: Answering phone call, directing calls as appropriate, taking messages and managing correspondence within the appropriate level of priority. In-charge of day-to-day office operations to run smoothly Send request to various suppliers for quotations as a prerequisite in arranging a client quotation. Compose and arrange client quotation, ensuring the accuracy in details and prices. Support Account Managers in all the presentation materials, portfolio and other documentations. Take minutes in general meetings as required.

Initiate follow-up when necessary to printers and anticipate priorities to ensure deadlines and delivery are met. Maintain and update data system for the entire client’s job/project. Maintain paper records ensuring information is organized and easily accessible. On a project basis conduct call outs to update database listing to various publications and media agencies, carry out market research.

Ensure prompt deliveries and collection of material by coordination with courier services and suppliers. Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders. Contact facility /repair services if required.

Conduct call-outs to clients to follow up payments. Accept check payments and ensure payment received is tally with the invoice.

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Check client’s payment and encode and update the data into the database. Issue receipts to clients

Prepare and deposits checks to the bank and other banking transaction such as bank guarantee and encashment. Personal Assistant to ACOM

Digital Telecommunications Phils. Inc.

San Pablo City, Laguna, Philippines

July 2003 – June 2004

Attend and assist to day-to-day needs of the Area Commercial Operations Manager. Prepare monthly reports (Performance Analysis Review) and memos for the manager. Arrange and organize meeting, conferences with different departments and unit managers/heads. In the absence of the Admin Officers, I issue and monitor fuel and oil purchase order. Liaise effectively with internal departments, external organizations. Maintain an organized filing system of paper and electronic documents. Handle confidential documents ensuring they remain secure. Act as coordinator/person of contact with HRD head quarter and area employees. Entertain walk-in applicant for employment and submit requirements to HRD-HQ. Collect and ensure all timekeeping documents are properly filled-out and approved by the approving head and officers. Check individual timecard of all the area employees to ensure accurate reports. Collate and consolidate timekeeping documents, such as Leave of Absence, Official Business Form, Change of Restday of employees and submit to HRD Head Quarter for payroll processing. Deal with employee requests regarding HR related issues, rules and regulations and other queries. Assist on other special events like Christmas party and training. Maintain and safe keep the area petty cash fund.

Receive, verify and releases the cash advance, reimbursement/liquidation of employees. Monitor cash released and generate summary report of liquidation from petty cash fund. Submit petty cash report to Accounting Head Quarter for replenishment. Customer Care Specialist

Digital Telecommunications Phils. Inc.

Santa Rosa City, Laguna, Philippines

January 2000 - June 2003

Welcome subscriber as soon they enter the Customer Center. Accept and entertain subscribers request, enquiries and complaints through walk-in (face-to-face) and phone-in. Assist subscriber in completing the request forms. Verify the completeness and validity of the submitted documents. Create and update records ensuring accuracy of information. Issue Service Order thru ICMS (Integrated Customer Management System) to facilitate subscribers’ request. Follow-up and confirms subscribers request with other concern departments. Conduct Outbound calls to subscribers to inform new promotions, check the services and subscribers satisfaction survey. Accept cash/cheque payments from subscribers. Edit and post these payments to their respective accounts. Secure and deposit the payments collection for the day. Issue Bill Dispute and Adjustment for investigation and issue Accounts Adjustment for subscribers account if approved by Management.

Attend and assist Customer Care Manager as the need arises. Arrange and organize meeting for Customer Center Supervisors and Customer Care Manager. Coordinate with seven (7) Customer Centers in the area for restday schedule, vacation leave. Prepares and consolidate Weekly and Monthly reports from all customer centers in the area. Monitor and ensure availability of flyers, brochure, promotional materials, customer request forms, stationeries, office supplies at all customer centers in the area.

Assist on other special events like Christmas party and training. Function as a Local Resource Speaker for CCU in Laguna Area. Train new hired Customer Care Representative to grant access to the AS400 ICMS system of the company.

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EDUCATION:

Bachelor in Secondary Education June 1992 - March 1996 Major in Computer Technology

University of Santo Tomas

España, Manila, Philippines

High School Diploma (Secondary) June 1988 - March 1992 Canossa College

San Pablo City, Laguna, Philippines

CERTIFICATE:

Certificate of Eligibility : Career Service Professional Issued by: Civil Service Commission, Manila, Philippines Date Issued: 04 June 1997

TRAINING AND SEMINARS ATTENDED:

CHARACTER REFERENCE:

Jawad Hussain - Manager Network Operations Center

DU Emirates Integrated Telecommunications Company

Email: ac4h9x@r.postjobfree.com

Mobile : 055*******

Yogender Rana – Shiftlead Senior Engineer

Network Operations Center DU Emirates Integrated Telecommunications Company Email: ac4h9x@r.postjobfree.com or ac4h9x@r.postjobfree.com

Mobile : 055******* Work : 043690428

Sagrario Morales – Senior Engineer

Network Operations Center DU Emirates Integrated Telecommunications Company Email: ac4h9x@r.postjobfree.com

Mobile : 052******* Work : 043690428

PERSONAL DATA:

Nick Name : Aenna Gender : Female

Place of Birth : Philippines Status : Single

Nationality : Filipino Passport : EB9922543

SSS : 04-3095395-0

This is to certify that the above information is true and correct to the best of my knowledge. Photocopy and original authenticated certificates are available upon request.

Joanna C. Gapangada

Applicant

ICMS GSM Train the Trainer Course : IBM Philippines January, 2002 Effective Habit Seminar: DIGITEL – HRDD October, 2001 ICMS Workshop: DIGITEL Customer Support System Dept November, 2000 Leadership Training Seminar: San Pablo Jaycees Inc. July, 1999

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