Project Director/PMO, ERP, Software Dev, eCommerce, Data Governance

Daniel Cantu

Address: **** ******** ***** **, ** Paso, Texas 79912

Phone: 972-***-**** Email: *********@*****.***

LinkedIn: https://www.linkedin.com/in/dcantu

IT Director – Software Development IT Strategist Operational Excellence Project Management

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results and business value in high-growth environments and establishing key relationships with business segments globally. A versatile, and detailed-oriented leader with more than 12 years of experience in ERP integrations, operations, eCommerce, Cybersecurity, Data Governance, ITIL processes, project management, and technology-driven business transformation is my specialty. Skilled in establishing and growing global organizations, developing, and launching new software products as a startup CIO. Dedicated to customer satisfaction with focused delivery of technical solutions. Arbitrate and resolve conflict and interface problems within the project. Direct operations, maintenance, and support of complex systems. Oversight of infrastructure, application support, and security services. Develop creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in proposal development, technology needs assessment and staff training. Hold a Computer Engineering degree and multiple technical credentials, ITILv3 Certified, Certified Systems Professional (CSP), and an EDP Auditor for KPMG. Strong knowledge of system and software quality assurance best practices and methodologies. Flexibility in adjusting and reprioritizing to meet changing needs in a fast-paced work environment. Exceptional communication, presentation, and interpersonal skills to grasp new concepts quickly and productively utilize the same. Open to relocation, Bilingual.

Efficiently supported community learning centers, supervised 22 direct reports, and chaired the governance council, which sets the strategic direction and security.

Obtained savings of $8M by directing a five-year outsourcing project with a cost of $56M, transitioning over fifty production sites at global locations in alignment with new M&A partners.

Secured $3M cost savings as an on-site project director transitioning a data center from the Netherlands to Germany, fulfilling all contract deliverables without service interruption.

Generated $18.5M new business healthcare revenue with a technology upgrade to major hospital data center infrastructure, operations, and healthcare regulatory software systems.

Skill Areas: wStrategic & Operations Planning wData Governance wData Center Operations wProject Management wERP Implementation wSoftware Development wHelp Desk Support wProcess Improvement wStrong Interpersonal Skills wAnalytical Skills wTeam Leadership wCommunications wCritical Thinking wSystems Analysis wProblem-Solving wTime Management wVendor Management wAttention to Detail wClient Relationship Management wInnovation wManagement Skills

PROFESSIONAL EXPERIENCE

EDP Design Consultants (Apr 2018 – Present)

IT Director

Environmental Design Partnership is a modern practice operating in excess of 10 years, providing dynamic concepts and lateral thinking in applying advanced technology to achieving client satisfaction & successful project completion.

Spearhead large-scale projects to drive ERP implementation, application integration, and support with the new innovative technology in alignment with organizational objectives

Manage functions pertaining to developing, implementing, and evaluating IT projects in line with organizational objectives

Deliver multifaceted support to facilitate client needs for leadership, communication, decision-making, team building, and software development

Liaise with other departments, determining and addressing their IT needs and requirements

Utilize EDP auditing strategies to monitor and improve data operations, support, and application integration

Identify vulnerabilities, the need for upgrades, and opportunities for improvement

Propose strategic solutions and recommending new systems and software

Prepared financial budgets and performance reports

Build and maintain relationships with external advisors and vendors

Inspect the use of technological equipment and software to ensure functionality and efficiency

Identify the need for upgrades, configurations, or new systems and report to upper management

Monitor and ensure compliance with all guidelines for operations

Manage to solve complex problems by primarily leveraging the systems and tools currently available to the organization

Housing Authority For The City Of El Paso (Jan 2014 – Mar 2018)

Chief Information Officer

The Housing Authority of the City of El Paso (HACEP) is the 14th largest public housing authority in the United States, managing over 6,100 public housing units for the low-income residents of El Paso and is the fourth largest administrator of all housing programs in the state of Texas.

Responsible for developing goals and strategies to ensure the IT department runs smoothly and effectively

Planned and directed the implementation of new IT systems

Provided leadership to IT specialists and other staff within the company

Created and adapted technological platforms to improve the client experience

Directed in-house software development in compliance with HUD protocols, and regulatory agencies

Managed cybersecurity, project management, infrastructure, and oversaw contract negotiations for all new technology assets

Ricoh Americas Corporation (Dec 2011 – Jan 2014)

Senior Program Manager - Healthcare Solutions Group

Ricoh USA is an information management and digital services company connecting technology, processes, and people.

Organized programs and activities following the mission and goals of the organization

Developed new programs to support the strategic direction of the organization

Supervised a team of thirty technical analysts to manage services for regulatory compliance, document management, and printing/copying equipment for three large-scale hospitals

Delivered on-site leadership, customer service, and printing station expertise to client business, including designing products and maintaining regulatory compliance with customization processes

Directed and created comprehensive project plans to lead the design, testing, and software implementation of top-quality hardware specialty products

Ensured goals are met in areas including customer satisfaction, safety, quality, and team member performance

Implemented and managed changes and interventions to ensure project goals are achieved

Affiliated Computer Services, Inc. (Jul 2006 – Dec 2011)

International Transition Manager - TMO

Affiliated Computer Services, Inc. was a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations.

Planned and managed the capacity and resources required to manage service transitions

Implemented a rigorous framework for evaluating service capabilities and risk profiles before new or changed services are deployed

Ensured that services can be managed, operated, and supported following constraints specified during the service design stage of the service lifecycle

Led a team of sixty technical analysts to complete management transition services for clients located in diverse international locations

Delivered technical expertise to create positive customer experiences

Facilitated the operations of data centers, help desks, call centers, healthcare system upgrades, DR plans, and ERP software implementations

Oversaw and negotiated vendor contracts, managed outsourcing, and M&A

Provided efficient, repeatable mechanisms for building, testing, and deploying services and releases

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Education:

Bachelor of Science (B.S.) – Computer Engineering / Industrial Management Texas A&M University

Associate of Science (A.S.) – Engineering Technology / Data Processing San Antonio College

Certifications:

Fair Housing & Accessibility Training including TDHCA Special Rules (20 hrs.) December 2016

Information Technology Infrastructure Library (ITILv3) Foundation Certified #00031613 May 2013

Certified System Professional (CSP), Association of System Management/IBM #003098 September 2010

Technical Skills:

ERP YARDI Voyager Cloud Document Imaging DocuSign Outsourcing Cybersecurity DR Plans

McKesson EPIC Cerner Healthcare Support HIPAA Great Plains eCommerce-POS B2B-B2C

Hogan Banking Insurance P&C-Claims Genesis Payroll EFT-EBT Lawson Commerce One

MS Office 365 LAN/WAN SAP/Oracle EDI/Gentran x12 Firewalls-Palo Alto Shore Tel (VOIP)

Waterfall/Agile Onshore-Offshore Support MS Project Server 2007 IBM-JAD SDLC Methodology

COBOL DL1 SAS DB2/RACF SQL CICS VSAM HTML ITILv3 Process Improvement

Svc Delivery-SLA Reporting Business Dev Change Management Written-Verbal Communication

Data Center Operations Team Building/Vendor Management EDP Auditor DR Hot Site CRM

https://www.linkedin.com/in/dcantu

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