Customer Service Project Manager
Resume:
MATTHEW A. KOERNER
P.O. Box ***
Victor, NY *****
***********@*****.***
OBJECTIVE
A position in which acquired expertise, creative talents and commitment to excellence will have valuable application within the ongoing goals of the planning for the future of our communities.
HIGHLIGHTS OF QUALIFICATIONS
Executive corporate management.
Represent property owners as their liaison with insurance adjusters and contractors.
Exceptional estimating and cost association proficiency.
Strong communication skills and analytical abilities to identify and resolve issues.
Energetic and self-motivated team player/builder. Thrive in both independent and collaborative work environments.
At ease in high stress, fast-paced environments with emerging and multiple responsibilities.
Recognized for consistently demonstrating thoroughness, efficiency, accuracy and attention to detail.
Able to maintain confidentiality of sensitive information. Previous DOD security clearance.
Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.
Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies.
Service Oriented – Always actively looking for ways to help and motivate people.
Professional in appearance and presentation.
Adapts quickly to changing environments.
RELEVANT SKILLS AND ACCOMPLISHMENTS
PROFESSIONAL / MANAGEMENT
FEMA Public Assistance Project Worksheet development through Project Close Out.
Expertise in strategic planning, capital asset oversight, cost containment, budgeting/finance and customer service.
Directed, planned and managed sales force strategies resulting in 8%-17% annual sales growth.
Started and directed a new branch office of highway construction and rental equipment, which grew to over $5M revenue in the first 12 months.
Orchestrated management activities of construction firm of annual revenues in excess of $50M and staff of 280 employees.
Highly skilled in P and L management, subcontract management, legal compliancy, staffing, management reorganization, purchasing and vendor relations.
Known for developing and executing innovative corporate policies and procedures.
Scheduled people, materials and subcontractors to minimize schedule, risk and cost.
Simultaneously managed multiple customers and projects.
Liaised with bankers, government officials, vendors and other agencies.
Negotiated several Multi-Million Dollar contracts with Federal, State and local government agencies.
COMMUNICATION
Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Developed a reputation for excellent customer service by taking time to answer questions, resolve problems or delegate to someone that could.
Managed relationships with several customers that improved customer satisfaction and loyalty.
Documented problems, solutions and preventative measures for future reference.
Able to communicate technical concepts into everyday terms.
ADMINISTRATIVE
Directed all financial, budgeting, operating, compliance, purchasing, payroll, marketing, human resource, public relations, and administrative functions.
Ensured timely execution of financial reporting, operating forecasts, cash flow planning, new project evaluation, banking, bonding, insurance, taxation, legal, regulatory, equipment maintenance, advertising, cost/pricing and related activities.
Reorganized administrative systems and management operations with a resulting 16% reduction in monthly operating costs while generating an increase in annual revenues.
Exceptional computer skills.
EMPLOYMENT HISTORY
Senior Consultant/Engagement Manager
SIMMONS RECOVERY CONSULTING LLC, Bolton Landing, NY Aug 2013 - Dec 2017
Owner/President
EMPIRE ENCLOSURES, INC., Atlanta, GA and Rochester, NY Sep 2008 – Aug 2013
Project Manager
RAMSEY CONSTRUCTORS, INC., Lakeville, NY Apr 2007 – Sep 2008
Project Manager
THE PIKE COMPANY, INC., Rochester, NY Sep 2005 – Apr 2007
Project Manager
VILLAGER CONSTRUCTION CO., INC., Fairport, NY Aug 2000 – Jul 2005
Owner/Executive Vice President
C.P. WARD, INC., Scottsville, NY and Largo, FL May 1978 – Jun 2000
EDUCATION / CERTIFICATES
State University of New York at Alfred, Alfred, NY
A.A.S. Civil Engineering 1976 - 1978
Storm Water Pollution Prevention Plan Certification 2006, 2007 & 2008
Associated Builders and Contractors Contractor of the Year 1986
Pinellas County Florida Contractor of the Year 1985, 1986, 1988 & 1989
Florida General Contractor License 1983 -1996
DOD AT1 2018; ICS 100 2018; ICS 200 2018; ICS 700 2018
Dale Carnegie Courses, Labor Relation Seminars, Negotiating Colloquium and several OSHA courses
VOLUNTEER
Victor Fire Department, Victor, NY Firefighter 2000 – 2014, President 2005-2010, Vice President 2011
North Greece Fire District, Greece, NY Firefighter 1979 -1986
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