Objective

Accomplished and motivated Customer Service Professional currently seeking a position to effectively utilize my skills and areas of expertise.

Profile

Driven, personable individual, dedicated to being a contributing member of a team and office. Focused on developing a positive, ethical, customer centric culture. I am accustomed to handling sensitive information, confidential data, and records. Recognizes the value of clients and developing and maintaining a strong rapport to ensure our mutual success.

Skills Summary

-Senior Auto Claims Adjuster -Licensed Agent for Personal Lines

-Licensed Agent for Commercial Lines -Relationship Manager

-Property Claims Assistant -Personal and Commercial Lines CSR

-Customer & Vendor Relations -Vendor Compliance Specialist

-Office Manager -Administrative Assistant

Professional Experience

Senior Claims Resolution Representative, Safeco, Fairfield, OH 2017 - 2018

Maintain duties as a Claims Resolution Representative.

Process newly filed automobile claims in an accurate, professional, and efficient manner.

Adapt and implement department processing changes while working in fast paced environment.

Fully investigate all aspects of a claim to determine liability. This can include looking at police reports, analyzing damage photos, and taking statements from involved parties and witnesses.

Effectively communicate coverage, liability decisions, and claim status to customers and agents.

Analyze data and assist in implementing changes to better team and individual metrics.

Proficient use of Microsoft Office on a daily basis.

Licensed Agent/CSR for Commercial Lines, Liberty Mutual, Fairfield, OH 2014 - 2017

Sell Commercial Insurance products using consultative selling techniques.

Identify opportunity for cross sells and up-sells of Commercial products for current and new business customers.

Counsel and advise prospects and policyholders on matters of protection and coverage.

Participates in full Commercial account reviews, reviewing other coverage’s and conducting coverage counseling for the customer.

Responsible for issuing Certificates of Liability, EOP’s, and COP’s.

Responsible for assisting with clients additions, needs and changes on their policies.

Proficient use of Microsoft Office on a daily basis.

Property Claims Assistant, Safeco, Fairfield, OH 2012 - 2014

Transferred calls to adjusters and field adjusters.

Run and control the functions of MAR Support Claims.

Reassign claims.

Set up task assignments for Field Adjusters.

Assist with having incorrect claims recaptured.

Assist customers with questions and reassignment of claims as adjusters changed roles.

Create RCS, OCAS and CVO policy manuals for inside and outside adjusters.

Complete ISO reports.

Worked one on one with CAT team.

Assisted CAT with CAT tasks into Xactanalysis.

Assist with long file prints for legal and large loss.

Assist with CVR’s.

Handle and create 3rd party property tasks.

Make claims live for inside and outside adjusters.

Assist field CTM’s with ref hit profiling.

Set reserves.

Handle receiving paper files.

Proficient use of Microsoft Office on a daily basis.

Claims Intake CSR for Personal and Commercial, Safeco, Fairfield, OH 2011 – 2012

Responsible for intake of new claims for personal lines and commercial lines.

Responsible for intake and handling of Auto Express claims.

Serviced customer and agent calls for personal lines and commercial lines.

Responsible for intake of workmen’s comp claims.

Responsible for intake of faxed in claims.

Set up rentals in the Enterprise system.

Set up total loss claims in the Copart system.

Transferred calls to adjusters and field adjusters.

Proficient use of Microsoft Office on a daily basis.

Office Manager and Personal Assistant, The Glass Guys, Fairfield, OH 2009 - 2011

Performed all duties primarily but not limited to account receivables and payables, customer complaints, ordering of materials, scheduling with the field employees and assisted with payroll.

Personal Assistant to the owner.

Proficient use of Microsoft Office on a daily basis.

Relationship Manager and Vendor Compliance Specialist, Pinnacle Technical Resources, Dallas, TX 2006 - 2009

Worked on site at a client’s location and assisted with managing 25 employees.

Direct link between the client’s managers and the employees.

Responsible for weekly manual and computer timesheets.

Organized and held monthly meeting.

Managed Travel arrangements and schedules of contractors and administration.

Administrative Assistant to the VP of Client Development and Resource Manager.

Responsible for weekly tracking of job requirements, hires, submittals and account receivables.

Responsible for collection of account receivables and payables.

Assisted in training of new employees, completion of new hire paperwork, and deployment into job role.

Worked one on one with a Vendor Management firm.

Created job aides to ensure compliance with company protocol and standard work.

Entered all new job requirements in VMS program and submitted candidates for the requirement.

Reviewed new hire performance with their manager to identify areas of strength and opportunities.

Liable for all company event preparation, coordination and successful execution.

Traveled to various client locations out of state.

Proficient use of Microsoft Office on a daily basis.

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