Customer Service Full Time
Resume:
Tenesha Owens
****************@*******.***
Operational & Administrative Support
Driven professional with experience in operations, finance, and office support. Focuses on exceptional customer service and cross-team communications.
Highly adaptable and resourceful.
Great communication in marketing and sales techniques.
Exceptional organizational and time management skills.
Demonstrates professionalism, attention to detail and self directed.
Find innovative solutions for complex problems and identifies areas of improvement.
Immense ability to maintain confidentiality of all information.
Knowledgeable and skilled in • Operational and Administrative • Sales • Accounts Payable & Receivable • Human Resources • Advanced MS Office Suite knowledge• Schedule Management •Recruiting
EDUCATION
Bachelor in Business concentration Administration University of Phoenix 2013
PROFESSIONAL EXPERIENCE
HR Administrator Assistant
Weathers Moving and Storage Distribution Fayetteville NC
Full time 40hrs
Moving Company August 2017- Present
Maintain all employee records (soft and hard copy), processing employee requests, and employment verification, assist with interviews and hiring,and completion of I9.
Processed Workers comp claims.
Assist with screening applications for employment and terminations.
Process all trucking labor receipts to accounting weekly.
Process weekly payroll and administered pay stubs to employees.
Performed file audits to ensure that all employee and Truck units required documents are collected and maintained.
Temp Receptionist
H&H Homes Headquarters Fayetteville NC
Full time 40hrs
Home Building Company April 2017-May 2017
Greeted visitors and assisted with vendors.
Answered all calls, transferred to appropriate person, and emailed messages.
Accepted packages, files, and checks.
Cleaned and maintained conference rooms.
Distributed mail and assisted Executive assistant with projects.
Collections Representative Lendmark Financial Services Lumberton, NC
Full time 40hrs
Consumer Loan Company April 2016-September 2016
Greeted incoming visitors, completed applications over phone and face to face.
Screened calls assisted with client’s accounts and entered data in system.
Called delinquent accounts daily and assisted with accepting down time payments.
Marketing Administrator/Recruiter Fayetteville, NC
AIG Financial Network
Full time 40hrs
Insurance Company March 2015-January 2016
Scheduled appointments via phone and email for Directors.
Improved communication efficiency between financial reps and managers.
Processed confidential information forms.
Completed resume searches for three local offices.
Coordinated logistics for daily outbound deliveries.
Completed new bundles for new hires and processing employment paperwork.
Batching Department Fayetteville, NC
Carpenter Contractors of America
Full time 40hrs
Residential Construction Company October 2011-June 2013
Printed cover sheets, truss cutting sheets, NC or SC seals, and commercial or residential blue prints.
Scanned and processed batching documents to Plant Manager.
Constant communication with truss designers.
Knowledgeable in Alpine software.
Adjusted and adapted to constant changes in scheduling.
Receptionist Fayetteville, NC
Express Services/Carpenter Contractors of America
Full time 40hrs June 2011 – September 2011
Construction Company
Greeted employees and visitors and answered multiple lines.
Performed data management, drafted and edited short office memos, scanned documents, handled cataloging maintenance and interfaced with vendors.
Ensured office was maintained with stocked supplies and ran office errands.
Processed truss shipping tickets.
Trained associates in the receptionist area.
Senior Assistant Manager Fayetteville, NC
Patriot Loan Company
Full time 40hrs October 2007-November 2009 Consumer Loan Company
Provided excellent customer service, maintained office cash, achieved account gain through proven loan judgments and by developing and maintaining solid customer relations.
Completed loan applications over phone and face to face.
Accounts Payable and Receivables
Assisted with processing new employment paperwork, I9, benefits, and termination.
Ensured proper record keeping and tax procedures with completion of monthly training.
Assisted manager with associate training in loan processing, opening and closing loans.
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