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Customer Service Sales

Location:
Cincinnati, OH
Salary:
37,500.00
Posted:
February 16, 2018

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Resume:

stacey ann spicer

*** ***** **** *******, ** ****8 859-***-**** ac4h4a@r.postjobfree.com

Summary of Qualifications

Highly organized and detail-focused Bookkeeper with an exceptional track record of accurately handling financial reporting in deadline-oriented environments.

Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.

Expertise in developing and delivering monthly, quarterly, and annual financial statements for management within tight deadlines.

Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Excellent computer skills, proficient with Microsoft Word, Microsoft Excel, Power Church Plus, and QuickBooks and able to learn proprietary systems/applications quickly and easily.

Perform all aspects of Payroll from time sheets to tax returns. And also perform human resource duties-workers comp forms, benefits plans, etc.

Skill Proficiencies

Quarterly Reports

Accounts Payable/Receivable

Process Payroll

Process paperwork for employees

Budget Preparation

Process Improvement

Process Payroll Tax Returns

Financial Statements

Reconciliation

Process Sales Tax Returns

Education

1983-1984 Medical Transcriptionist/Secretary, N KY Technical College, Edgewood, KY

1993-1994 Undeclared Student-26 CR, NKU, Highland Heights, KY

2015-2016 Business Administration, Thomas More College, Edgewood, KY

Professional Experience

Airvec Systems, LLC Aug 2017- Present

Office Manager/Bookkeeper

Full process of A/P, A/R, payroll and payroll taxes, Sales & Use Tax returns, and all other aspects of record keeping such as keeping job lists, entering jobs, keeping PO lists. Entering PO and matching with invoices.

Printing checks, receiving payments, make bank deposits, bank reconciliations, handle all mail, and HR duties (insurance issues, new employee paperwork, etc.) as well as administrative assistant duties such as ordering and keeping track of office supplies, phone answering, copying, faxing, scanning filing, and miscellaneous other duties.

Michael A. Veneman, CPA Jan-April 2017

Bookkeeper

Code and enter A/P for multiple clients along with bank reconciliations. Also Sales and Use Tax for multiple clients

J.P. Knight Company –Cincinnati, OH 2014-2016

Bookkeeper

Perform all bookkeeping needs, administrative assistant needs, including payroll, payroll tax returns, and Sales & Use returns.

PRC of Alorica – Palatka, FL 2009 – 2011

Customer Service Technical Support

Perform business technical support for customer’s Internet service with Verizon.

Promoted to MCO SME. Assisting Performance Analytics team in coaching dispatch tickets and creating spreadsheets in excel for conference calls. Also assisting with coaching L2 agents on the floor and team manger with reports.

Close active tickets in resolution gats and call dropped in error gats. Was chosen to participate in 2-minute warning committee listening to agent’s calls and coaching on their performance.

Convergys - Erlanger, KY Jan-July 2009

Customer Service Technical Support

Perform customer service and assist AT&T members with Internet connections, cable boxes, and upgrades. Troubleshooting with them to get their services back up.

Lakeside Presbyterian Church – Lakeside Park, KY 2005 – 2008

Financial Secretary

Manage all financial transactions, posting debits and credits, producing financial statements, and recording all transactions. Prepare reports for Church Treasurer and Committees using Quick Books and Power Church Plus. Enter and post all contributions, make some deposits, handle

All banking issues for 4 accounts.including bank reconcilations for each, Enter all payables, process checks, and post. Create Contributions statements and track pledges. Manage payroll and prepare payroll tax returns. Research and resolve any issues or concerns from the church members. Assist Secretary with answering phones, Greeting and assisting church members after Secretary leaves. Order custodial and office supplies, Handle all employee issues workers comp forms and follow ups, insurance issues or concerns, benefits and applications for employment, employment forms, and benefit forms.

Key Contributions:

Established good relationships with Church members, other staff, and vendors.

Suggested and recommended more use out of the software already being used. Prepared and delivered to committees and staff, under extremely quick turnaround timelines, accurate monthly, quarterly, and annual financial statements.

Accountemps – Cincinnati, OH 2004 – 2005

Temporary Employee

Worked temporarily on assignment for the Lakeside Presbyterian Church for 4 months till they hire me.

Key Contributions:

Worked quickly learning how non-profit operated, helping them catch up from loss of previous Financial Secretary.

Excelled within a fast-paced environment, continually taking on increased levels of responsibility.

World Financial Group/Mary Ann’s Jewelry – Crescent Springs, KY 2003 -2004

Assistant/Bookkeeper

Ensured accurate and timely processing of accounting data. Performed accounts receivable functions, balancing cash and posting sales invoices. Performed all accounts payable functions, reconciling with

Bank statements and some sales in jewelry department, along with inventory. Any other assistance the store needed. Certified in Mortgage training, assisted with mortgage selling process and closing.

Key Contributions:

Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.

Assisted and supported owner/manager in several projects.

Citibank – Florence, KY 2001 – 2002

Customer Service & Sales Representative

Answering phones, assisting card members with their accounts, and offering various products and services to card members.

Holland Roofing – Florence, KY 2000– 2001

Bookkeeper/Accounting

Perform all bookkeeping skills in accounts payables and accounts receivables for Holland Roofing of Atlanta, Holland Sheet metal, and Holland Roofing of Raleigh. Also trained to pitch in with some phone answering, filing, entering contract information, and helping other bookkeepers with their Holland Roofing companies. The duties and responsibilities of this position were very extensive requiring constant learning of different company operations and bookkeeping.

Key Contributions:

Worked on special project with one of the company presidents and finished before my deadline. Supervisor was very pleased as well as the president.

Excelled within a fast-paced environment, continually taking on increased levels of responsibility.

Accountants on Call – Cincinnati, OH 2000 – 2000

Bookkeeper/Accountant

Worked temporarily for a Company called Post Glover Resister for 6 months assisting the CPA. Reconciled with extensive accounts to bank statements for 4 months of behind work. After catching that up for him, work on matching up purchase orders with invoices, following up on shipping and receiving of purchases, General Ledger assistance, and inventory.

Key Contributions:

Helped the office get caught up on their work so they could function more properly.

Took on responsibilities with little or no training due to my experience and knowledge.

Advanced Computer Solutions – Elsmere, KY 1996 – 1998

Bookkeeper/Office Manager

Performed all secretarial duties including answering phone, filing, handling mail, and shipments. Took care of inventory, ran office, worked at front counter of the store. Stocked shelves, greeted customers, and handled some sales. Also performed all bookkeeping duties accounts payables, accounts receivables, billing, collections, all banking, sales and use tax returns, as well as payroll and payroll taxes.

Key Contributions:

Created a new inventory system to keep better track of inventory in a timelier manner.

Assisted with receiving and sorting of resumes and scheduling interviews, for hiring of computer technicians.

Kestrel Tool & Supply – Cincinnati, OH 1991 – 1993

Bookkeeper/Office Manager

Performed all secretarial duties, answering phones, and filing. Used Lotus 1-2-3 spreadsheet for Inventory. Performed all bookkeeping duties, accounts payables, accounts receivables, collections, billing, all banking, watching front of store, and some sales.

Key Contributions:

Helped get store more organized with its inventory.

Caught up on all bookkeeping work that had gotten behind before I came.

Evan Holzman, – Williamstown, KY 1988 – 1991

Junior Accountant/Office Manager

Perform all secretarial duties, prepare and input journals, general ledgers, balance sheets, income statements, and financial statements. Journalize and enter all cash disbursements and verify entries bank reconciliations, prepared payroll for 10 out of our 30 clients using Peach Tree software and accounting software. Analyze client books and records to correct data discrepancies, prepare all sales and use tax returns, and payroll tax returns. Held meetings with some of the clients to discuss their businesses financial future and advice on changes that would benefit the growth of their businesses.

Key Contributions:

Sorted through uses of paperwork dumped in boxes, getting them in order by year and month, and getting them all entered into journals.

Developed good repose with clients, visited new potential clients and brought them to our services.



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