Customer Service Administrative Assistant

Tameka Huston

**** ***** ****** ***** ******* Falls, New York 14303

716-***-**** ***********@*******.***

https://www.linkedin.com/in/tamekahuston

Professional Experience and Accomplishments

The Bonadio Group – Amherst, New York January 2017–April 2017

Administrative Assistant - Seasonal

Appointed to assist in the 2016 Tax Return preparation process. Reviewed, scanned and electronically filed all incoming 2016 tax documents submitted by the firms’ clients’ to ensure all required paperwork was received in a timely manner for preparer review. Provided receptionist coverage when needed greeting customers and answering phones

Efficiently coordinated all obtained documents to automatically be organized within 24 hours of receipt

Commended for flexibility when overtime was required to keep workflow moving sufficiently

Timely consulted with preparers and partners on document direction and location specificity

Thermo Fisher Scientific (via The Norland Group) – Grand Island, New York August 2015 – October 2016

Document Coordinator

Hired to effectively retrieve and manage the workflow of manufacturing batch records. Maintain filing of completed batch records and assist internal customers in record retrieval. Perform daily updates of records chain of custody. Provide support for daily report distribution. Perform all duties within Quality Systems Document Management function associated with timely review of manufacturing records and product disposition for Thermo Fisher Scientific's current ERP and laboratory systems.

Quickly reduced more than two months' of batch records, improving operational efficiency of Advanced Granulated Technology Department.

Appreciated for superior ability to take overall ownership and responsibility for document coordination process.

Developed several templates as reference tools and to help train for new employees.

New York State Department of Health (via IIT Inc.) – Buffalo, New York 2015

Administrative Assistant, Nursing Home and Rehabilitation Facilities

Greeted visitors, determining nature and purpose of visit, and directing or escorting them to their destination. Operated telephone switchboard, answering, screening and forwarding calls, providing information and taking messages. Scheduled meetings and conferences. Organized and filed reports with corresponding notes and letters. Used database management software to enter data and run reports.

Strong interpersonal and customer service skills both on phone and face-to-face; worked well with a wide variety of concerns and individuals. Addressed highly sensitive issues with care and compassion, instilling trust and confidence in consumers.

Worked efficiently, assuming duties of a second administrative assistant in her absence.

Working with minimal and sometimes-unclear information, composed letters to complainants and facility administrators for independent judgment, effectively explaining process and next steps.

New York State Homes & Community Renewal (via IIT Inc.) – Buffalo, New York 2014

Administrative Associate

Reviewed and approved applications, tenant certifications, and lease information for affordable housing program eligibility and accuracy. Coordinated property data and researched historical and current financial trends, operating expenses, and market information. Maintained and updated new applicant and tenant information. Scheduled interviews for applicants and tenants. Assisted in preparation and production of daily and weekly reports, resident communications, market surveys, department reports and statistical data. Handled monthly mailings for both annual tenant and initial applicant packets. Provided receptionist duties and telephone customer service. Sorted and delivered mail.

Showed sensitivity to tenants and applicants, supporting their efforts and encouraging them to stay in the program despite challenging life situations.

Worked well with highly diverse population; appreciated for showing kindness and compassion to all.

Showed strong organizational abilities, persistence, and good attention to detail, juggling competing priorities effectively while handling multiple distractions.

Citibank – Operations Department (via Aptask fka Walsh Associates) – Getzville, New York 2013 – 2014

KYC Analyst

Assessed and became familiar with business clients to mitigate potential risk, and maintain a good working relationship with the bank. Duties included requesting, researching and reviewing documentation, including legal documents, and performing due diligence by verifying client information / identification. Worked effectively with sales department to obtain and verify documentation and comply with CIP requirements. Searched for negative news, political affiliations, and / or criminal activity. Also researched and gathered documentation of good standing for active, registered and / or charted companies. Analyzed ownership structures and nature of businesses. Updated entity information via AMC database.

Maintained personal database in correlation with Citibank’s SharePoint to track multiple entities in different stages of the KYC process, increasing personal and operational efficiency.

Developed good relationships with staff at all levels of organization, sharing information openly, and strengthening teamwork.

Performed research thoroughly and meticulously, using multiple databases to generate reports on entities and individuals.

First Niagara Bank – Buffalo, New York 2010 – 2012

Commercial Administrative Representative I (2011 – 2012)

Submitted legal document requests to customers and relationship managers, then researched and reviewed documents. Maintained and organized commercial legal files and documents. Coordinated Record Center appointments for internal and external customers. Placed orders for record center supplies; helped sort and deliver mail.

Undertook the task of overseeing and updating the Record Center inventory process. Worked overtime and delegating to temporary employees. Handled over 100K files in just six months, removing inactive files, and maximizing space. Enhanced efficiency and avoided problems during inventory process.

Quality Control Assistant / Mortgage Processor, Residential Lending Dept. (2010 – 2011)

Reviewed and prepared mortgage documents for client audit, reviewing and organizing files for delivery. Created general ledger reports of daily check entries, including borrowers' application check deposits. Processed credit card payments.

Created a multi-page mortgage processing check list, improving both personal and departmental operational efficiency.

Appreciated for going "above and beyond," to help other departments once duties were completed.

GEICO – Getzville, New York 2008 – 2009

Claims Representative

Processed claims for automobile accidents and related property damage, gathering data to complete all claim reports, including completing demographics for all parties. Scheduled and coordinated inspection appointments and rental car reservations. Reviewed police reports to assist with liability establishment. Managed files for claims in process. Issued check payments for property damages.

Dedicated to providing the best service possible, enhancing customer satisfaction.

Collected and entered all data completely, providing thorough, accurate report information.

Teletech – Niagara Falls, New York 2000 – 2008

Service Representative, Medicare Contract Account (2006 – 2008)

Through inbound calls, updated members on claims status. Advised Medicare Advanced members and medical providers on coverage for various plans. Calculated budgets based on prescription data to assist in Medicare prescription drug plan decision-making process. Reviewed claims adjustments.

Showed patience and understanding in dealing with elderly consumers, enhancing their satisfaction.

Ability to simplify complex information into simple terms, helping consumers to understand their options and payment responsibilities.

Agent, Verizon Wireless (2002 – 2006)

Counseled customers in price plan packages and new products and services, addressed billing inquires, and reviewed claims adjustments.

Skilled at reviewing usage history and devising plans that would accommodate customer's budget while increasing revenue for company.

Strong active listening skills and professional demeanor calmed angry customers and increased their satisfaction.

Coordinator, Verizon Communications (2000 – 2001)

Managed and reviewed past due telecommunication services accounts, locating and correcting errors and service orders for efficient processing. Synchronized and evaluated accounts that required treatment notification so company revenue could be collected.

Researched accounts thoroughly, ensuring accurate evaluation.

Consistently met account review goals.

Education and Technical Expertise

University at Buffalo – Buffalo, New York

Bachelor of Science, Business Administration

Allied Business School – Laguna Hiils, California

Medical Coding Specialist- Non-Certified

Experienced and proficient in Microsoft Word, Excel, Outlook, PowerPoint, OneNote and Access.

Contact this candidate