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Customer Service Representative

Champaign, Illinois, United States
February 16, 2018

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Kenya Kelly

Urbana-Champaign, IL


Work Experience

Preschool Teacher

Rogy's Learning Place - Bloomington, IL


Care for kids of all ages organize administrator lesson planning Claims Administrator

The Warranty Group - Champaign, IL

March 2017 to July 2017

Customer services. Ensuring card members understand the claims process for open claims as well as opening new claims

Night youth counselor

Cunningham Children's Home - Urbana, IL

February 2016 to July 2017


Attend to clients everyday needs . ensure safety for at risk youth as well as ensure that all medical programing is being completed


I was able to make a lot of good connections with the kids I worked with even helping a few get part time jobs and learn to deal with regulation of emotions Skills Used

Active listening as well as therapeutic

Customer Service Representative

Afni Call Center - Bloomington, IL

April 2015 to February 2016


Account managers, ensure small business owners are happy with services, go over billing information, provides discounts


Graduation of 6 week training class, received employee of the month for the month of june Skills Used

Computer Typing Skills AND CUSTOMER Service

sales associate

Old Navy - Champaign, IL

June 2013 to March 2015


money handling, maintain equipment,customer service, visual displays,shipping,merchandising etc. Accomplishments

I have been awarded employee of the month of June 2014 Skills Used

great customer skills and talking interacting with other physical labor and more Education

Bachelor's in Criminal Justice and Human Services

Colorado Technical University online - Colorado Springs, CO January 2013 to May 2016


Typing (5 years), Microsoft office (7 years), Customer Serviced (7 years), Human services (1 year), Communications (4 years)


Employee of the month

June 2014

We serve

June 2015

Additional Information

I am a hard working person determined to do my best in any job that comes my way I'm punctual and reliable and am willing to work hard to make a better future for myself my family as well as the company I'm employed with if given the opportunity i know that i will succeed at any task given. References

Tessa Percy- 217-***-****

Amanda Galloway- 773-***-****

Brittany bratcher-309-***-****

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