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Engineer Customer Service

Auburn Hills, Michigan, United States
February 16, 2018

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E-Mail: ~ Mobile: +91-995*******


A dynamic professional with 12+ years of valuable experience gained in Product Design & Development of Automotive and Chassis Components.

1.5 years onsite experience at FCA US LLC, MI, USA as Product Development Engineer. Currently holding L1-B visa till 2021 from FCA US LLC.

Deft in managing overall operations with a view to ensure timely accomplishment of targets within the time and cost parameters.

Adroit in ensuring adherence to various quality standards and maintaining all related documents.

Ability to create and sustain a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Expertise in managing the necessary business relationships, organizational structures & motivational schemes.

Managing a team of qualified and automotive experienced engineers.

Experience Chronology


Project Chief in Chassis Engineering Since Sep’2011 (6+ years)

Key Deliverables: -

Design and Development support of Chassis products which comprises of Wheels/Tires/Inflator Kit.

Global lead for the Tire Inflator KIT related activities.

Lead of Engineering release of for Inflator Kit for all NAFTA vehicle programs since 2015.

Lead of Engineering release of for Inflator Kit EPP Packaging for all NAFTA vehicle programs since 2015.

Liaison between FCA India and FCA USA product engineering team in implementation of the product design solutions. Visited 4 Times (1.5 years collectively) at FCA USA, Detroit.

Lead the feasibility Studies, design release, functional requirement validation, tooling models and GD&T for all activities related to Packaging.

Support to resolve any issues arising in the product and to support Chrysler assembly plants to implement any design changes.

Participate in cross functional meetings with CTC and to present information to product teams. Help to make consensus decision by considering performance, vehicle cost and mass targets.

Support the Wheel Components design & Virtual validation considering its design, functional, manufacturing feasibility aspects.

Lead in creating Optimized Wheel Design along with analysis support.

Lead the virtual validation activities, Supplier interaction activities, physical testing.

Projects Handled: -

Tire Inflator Kit release since 2014- Jeep Cherokee, Minivan, Jeep Compass, Dodge Dart, Chrysler 200, Jeep Renegade, Dodge Challenger, Dodge Charger, Chrysler 200, Fiat 500…

Author of Tire Inflator Kit Performance Spec.

Global lead for Tire Inflator Kit Standardization plan.

Lead for Label release compliance with REACH and CLP regulation.

Source package, Tech review with supplier.

Lead for system label DV/PV testing at FCA USA Labs and FCA Proving ground at USA.

CO-ordinate with supplier for DV & PV testing.

Co-ordinate for PPAP/PSO audit at manufacturing plant.

Tire Inflator Kit EPP/PEPP Packaging release since 2014- Jeep Cherokee, Minivan, Jeep Compass, Dodge Dart, Chrysler 200, Jeep Renegade, Dodge Challenger, Dodge Charger, Chrysler 200

Study the functional requirement of the Kit.

Study the functional requirement of the surrounding parts.

Packaging design by using CAD tool UG NX.

Material selection based on the functional requirement and NVH requirements.

Co-ordinate with different department, i.e., Load Floor- Interior, Spare Tire Tub- BIW, Spare Tire & Wheel- Tire & Wheel, NVH team etc. to get their concurrence.

Provide boundary condition, load details, material properties and functional requirements to CAE department to validate the design by CAE analysis- Clamping force, NVH, Rear Impact etc.

Co-ordinate with Projects Chiefs for Physical Validation of the part.

Step 3 & Step 5 release of the design.

Source package, Tech review with supplier.

Lead for system label DV/PV testing at FCA USA Labs and FCA Proving ground at USA.

CO-ordinate with supplier for DV & PV testing.

PPAP/PSO audit at manufacturing plant at USA.

17”, 16” & Temporary Tire. Sourced is Kumho Tire, Vietnam:-

Developed DVP&R for both the tire as a cross fictional team member.

Developed DV & PV testing specification as a cross fictional team member.

Calculated DV & PV test sample size as per Chrysler specification.

CO-ordinate with supplier for DV & PV testing.

PSO audit at manufacturing plant.

Spare wheel offset for standardization:

To study the scrub radius with spare and road wheels on different vehicles to understand the trend.

Create Excel Macro calculator to get ideal offset value.

Done Break clearance study.

Alloy Wheel Metamodeling:

The scope of the project is to generate the approximate models (meta model) for the wheel using response surface methodology.

To find the optimized shape and size of the wheels with reduction in weight where it will adopt to all necessary loading conditions.

Automation Script Development for Simplistic Virtual Validation of Wheel (De-coupled):

Development of an automation script for the virtual validation of Wheel

Script applicability from meshing stage to report preparation stage


JK Tyre & Industries Ltd., Faridabad

Sr. Technical Officer in Product Development Center, Oct’2008 to Aug’2011

Key Deliverables:

Concept Designing.

Product Specification Finalization.

Study drawings preparation.

Prototype analysis.

Tolerance analysis and calculations.

Product Prototyping & Industrialization.

Technical Review with tool manufacturers.

Active member of the CFT (cross functional team) during the development stage of the product.

Selection of different materials required for various component as per their function.

Poke yoke in the components of the product to prevent wrong assy.

3D Model Generation of Tyre by using softwares Nx-7.5 & CATIA-V5.

Mould inspection.

New methodology of mould inspection and its implementation.

ECR generation and new ECR review in SAP.

JBM Auto Ltd, Faridabad

Design Engineer, Jan’2008 – Oct’2008

Key Deliverables:

»Press Tool Design.

»Design Input for Press Tool Design.

»3D Model Generate (Nx-5, CATIA-V5).

»Die Face Generation for Machining.

»ECR generate.

»Manufacturing Possibilities of analysis of new product with OEMs.

»Manufacturing Fixture design.

Elmech Engineers, Kolkata

Production Engineer

Aug’2004 – June’2006

»Dealing in Diesel Generating sets from 10kVA to 600kVA.

»Smooth flowing of production as a team member.

»Study the drawing through CAD software.

»Trouble shooting of DG set related problems including Diesel Engine, Alternator, Acoustic Encloser (Canopy) etc.

»Study and root cause analysis of product failure.

»Taking the feed back of customer about the product.

»Overseeing complete service operations & accountable for profitability by delivery of value-added customer service and part failure analysis for the possibility of improvements.

»Coordinating the after sales service with customers and technical service associates.

»Organizing and implementing customer awareness programs/ product shows in consulating with the superiors.

»Conducting different service support events for attaining maximum customer satisfaction level for the better corporate identity.


»Post Graduate Diploma Tool Design and CAD/CAM & from Indo-German Tool Room, Aurangabad leading to a degree in PGD in 2008.

»B.E. (Mechanical) from Jalpaiguri Government Engineering College, University of North Bengal in 2004.

»Higher Secondary – Science Stream with Physics, Chemistry, Maths, Biology from West Bengal Council of Higher Education, India in 1999.

»Secondary- As per state syllabus from West Bengal Board of Secondary Education, India in 1997.


Design Software : NX-7.5/CATIA-V5/NX TEAM CENTER/AutoCAD 2007

Operating System : XP/ Vista

Office Suite : MS Project, MS Power Point, MS Excel, MS Word


Address : H.No-1/4, Kottivakkam, ECR, Chennai-41, Tamil Nadu, India

Sex : Male

Marital Status : Married

Languages Known : English, Hindi, Bengali

Nationality : Indian

Passport : Yes (Currently holding L1-B visa till 2021 from FCA US LLC)

Driving License : Valid Indian driving license

Notice Period : 3 Months (Non-Negotiable).

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