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Customer Service Assistant

South Bend, Indiana, United States
February 16, 2018

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Barbara J DeBuysser

Customer Service Representative

Barbara J DeBuysser

*** * ******** ***

South Bend, IN, 46614-1330


Summary Of Qualifications

Front office experience

11 years of experience in an office environment in the manufacturing field

Excellent reputation with customers/clients

Enjoy working with people and public

Well organize


Customer Service

Thermoplastics & Liberty Mutual

Developed a reputation for excellent customer service by:

Taking the time to answer the customers needs

Contacting the customer regarding any concerns

Met deadlines the customers set

Greeted the customer in a cheerful manner

Handled all issues calmly and promptly

Built rapport with each customer individually

Communicate through huddles to improve productivity



Handled purchasing in an orderly manner by:

Placing orders in a timely manner

Keeping accurate and updated records of inventory

Accounts Payable

South Bend Community School Corporation & Thermoplastics

Handled the payable function as well as special projects by:

Entering data in a timely matter

Paying invoices in a timely manner

Checking for missing invoices

Matching receivers with invoices prior to payment

Keeping accurate records of inventory


South Bend Community School Corporation, Thermoplastics, Family Care Associates, & Liberty Mutual Insurance

Accelerated in my services by:

Creating forms to simplify many issues: customers, inventory

Maintained and updated files

Accurate input of data

Excellent telephone skills

Organized and flexible

Ability to maintain and perform minor repairs on copiers and other office machinery

Computer Literate

South Bend Community School Corporation, Thermoplastics, Family Care Associates, & Liberty Mutual Insurance

Accelerated in the computer field by:

Worked with the programmers to update programs to better meet our needs

Worked with programmers to re-arrange screens

Knowledge in RecTrac, Microsoft word, Internet use, Medical Manager, Transcription, Windows, Lotus 123, Word Perfect, Microsoft Office, (EDI) Electronic Data Interchange, (DDL) Direct Data Link, AS400 and more

Familiar with Windows XP and 98 as well as (DOS) Disk Operating Systems

Knowledge of PC and main frame systems

Production Scheduling


Succeeded in scheduling by:

Developed a rapport with staff to work together to accomplish tasks and meet deadlines

Created forms to inform the staff ahead of schedule

Organized schedules

Utilized press time to lessen past due situations

Youth Program Assistant/Instructor

City of South Bend, Parks and Recreation, Program Assistant/Instructor & Nikki’s Playmates

Succeeded in assisting and instructing by:

Handled personal issues

Responsibilities of supervisor when she is absent of on vacation

Organized class curriculums

Excitement in classes to keep attention and returning participants

Volunteer for Daddy/Daughter & Mommy/Son Dance and Summer in the City


Ivy Tech State College

January 1996 - December 1998,

1534 W Sample St, South Bend, IN, 46614

Associates Degree and State Certified in Medical Assisting through 2004

WorkForce Development Services

July 1995 - December 1995,

2015 Western Ave, South Bend, IN, 46629

Employment History

Liberty Mutual Insurance

Feruary 2016 - January 2018

South Bend Community School Corporation, Accounts Payable

March 2004-February 2016

City of South Bend, Code Enforcement, Customer Service/Secretary 5

October 2003-February 2004

City of South Bend, Parks and Recreation, Program Assistant/Instructor

June 2001-October 2003

Nikki’s Playmates, Child care, Self Employed

March 1999-May 2001

Family Care Associates, Medical Assistant

May 1998-February 1999

Thermoplastics, Customer Service

January 1984-June 1995

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