Customer Service Assistant
Resume:
Barbara J DeBuysser
Customer Service Representative
Barbara J DeBuysser
South Bend, IN, 46614-1330
************@*****.***
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Summary Of Qualifications
Front office experience
11 years of experience in an office environment in the manufacturing field
Excellent reputation with customers/clients
Enjoy working with people and public
Well organize
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Experience
Customer Service
Thermoplastics & Liberty Mutual
Developed a reputation for excellent customer service by:
Taking the time to answer the customers needs
Contacting the customer regarding any concerns
Met deadlines the customers set
Greeted the customer in a cheerful manner
Handled all issues calmly and promptly
Built rapport with each customer individually
Communicate through huddles to improve productivity
Purchasing
Thermoplastics
Handled purchasing in an orderly manner by:
Placing orders in a timely manner
Keeping accurate and updated records of inventory
Accounts Payable
South Bend Community School Corporation & Thermoplastics
Handled the payable function as well as special projects by:
Entering data in a timely matter
Paying invoices in a timely manner
Checking for missing invoices
Matching receivers with invoices prior to payment
Keeping accurate records of inventory
Clericial
South Bend Community School Corporation, Thermoplastics, Family Care Associates, & Liberty Mutual Insurance
Accelerated in my services by:
Creating forms to simplify many issues: customers, inventory
Maintained and updated files
Accurate input of data
Excellent telephone skills
Organized and flexible
Ability to maintain and perform minor repairs on copiers and other office machinery
Computer Literate
South Bend Community School Corporation, Thermoplastics, Family Care Associates, & Liberty Mutual Insurance
Accelerated in the computer field by:
Worked with the programmers to update programs to better meet our needs
Worked with programmers to re-arrange screens
Knowledge in RecTrac, Microsoft word, Internet use, Medical Manager, Transcription, Windows, Lotus 123, Word Perfect, Microsoft Office, (EDI) Electronic Data Interchange, (DDL) Direct Data Link, AS400 and more
Familiar with Windows XP and 98 as well as (DOS) Disk Operating Systems
Knowledge of PC and main frame systems
Production Scheduling
Thermoplastics
Succeeded in scheduling by:
Developed a rapport with staff to work together to accomplish tasks and meet deadlines
Created forms to inform the staff ahead of schedule
Organized schedules
Utilized press time to lessen past due situations
Youth Program Assistant/Instructor
City of South Bend, Parks and Recreation, Program Assistant/Instructor & Nikki’s Playmates
Succeeded in assisting and instructing by:
Handled personal issues
Responsibilities of supervisor when she is absent of on vacation
Organized class curriculums
Excitement in classes to keep attention and returning participants
Volunteer for Daddy/Daughter & Mommy/Son Dance and Summer in the City
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Education
Ivy Tech State College
January 1996 - December 1998,
1534 W Sample St, South Bend, IN, 46614
Associates Degree and State Certified in Medical Assisting through 2004
WorkForce Development Services
July 1995 - December 1995,
2015 Western Ave, South Bend, IN, 46629
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Employment History
Liberty Mutual Insurance
Feruary 2016 - January 2018
South Bend Community School Corporation, Accounts Payable
March 2004-February 2016
City of South Bend, Code Enforcement, Customer Service/Secretary 5
October 2003-February 2004
City of South Bend, Parks and Recreation, Program Assistant/Instructor
June 2001-October 2003
Nikki’s Playmates, Child care, Self Employed
March 1999-May 2001
Family Care Associates, Medical Assistant
May 1998-February 1999
Thermoplastics, Customer Service
January 1984-June 1995
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