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Management and Customer Service

Location:
Tennessee, United States
Posted:
February 16, 2018

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Brenda Skelton Prince

**** ***** ***** ****

Lamar, Mississippi 38642

Cell: 901-***-****

ac4h0r@r.postjobfree.com

February 12, 2018

To whom it may concern:

I am very excited you would take time out of your busy work schedule to review my resume for consideration of an open position within your organization. I have over thirty eight years of experience in many areas and after reviewing it you will find why I feel I'm a perfect fit with for some open positions you may be recruiting for.

I understand you probably receive dozens of applications, and there are a lot of people to choose from for these positions. My hope is that you will call me for an on-site job interview so I can talk with you about your expectations, and discuss my various skills including: organizing, managing data, data entry, management, scheduling, customer service, accounts payable, recruiting, computers, communication, very dedicated work ethic and financial experience.

Please give me a call at 901-***-**** to set up an interview day and time that works for you. Thank you for reading my cover letter and for looking through my attached resume. I look forward to hearing from you soon.

Sincerely,

Brenda Skelton Prince

Brenda Skelton Prince

1613 Clear Creek Road * Lamar Ms. 38642

Cell 901-***-****

ac4h0r@r.postjobfree.com

Objective

I am looking for a job with your organization in which I may apply my skills to promote excellent, efficient, and adequate Customer Service within your company.

Experience:

Fidelity National Loans, Inc.

Branch Manager, November 2014 to September 15, 2017

Additional Responsibilities:

Manage office of over 700 accounts with 2 CSR’s

Office growth of over 200 accounts since becoming Manager

Earned Most Improved Office the first 12 months of managing the branch

5 Office of the Month Awards

Greet Customers to meet their needs

Take loan application and review for approvals

Take loan payments

Manage office budget & accounts payable

Make bank deposits

Handle mail for office and Home office

Mississippi Notary Public

First Heritage Credit, Holly Springs, Ms.

Account Manager, February 2013 to November 2014

Additional Responsibilities:

Greet the customers

Take loan payments and applications

Assist the Manager when making loans

Accounts payable

Create Wells Fargo Check Deposits

Organize Loan Folders and File

Order Supplies

Smith Whaley Law Firm, Holly Springs MS

Legal Assistant, September 2011 to July 2012

Assistant for Attorney Amanda Whaley Smith

Additional responsibilities:

Managed Attorney Smith’s work and personal calendar

Scheduled Appointments for current and potential clients

Met with clients

Responsible for accounts payable

Composed legal Documents

Filed documents with the court

Mississippi Notary Public

Willow Bend Animal Clinic, Holly Springs MS

Vet Assistant, August 2011 to September 2011

Trustmark Bank, Germantown TN.

Retail Banking Officer, July 2008 to May 2010

Additional responsibilities:

Supervised 14 Retail Support Associates in the Memphis Area and Desoto County

Responsible for the staffing of all 18 branch locations

Assisted the Regional Manager and Operations Manager

Performed branch audits, scheduled and non-scheduled

Trustmark Bank, Germantown TN.

Retail Banking Officer, June 13 2006 to May 2010

Additional responsibilities:

Supervised 10 Retail Support Associates in the Memphis Area

Responsible for the staffing of all 10 branch locations

Assisted the Regional Manager and Operations Manager

Performed branch audits, scheduled and non-scheduled

Trustmark Bank, Germantown TN.

Retail Support Supervisor II, June 2006 to May 2010

Additional responsibilities:

Supervised 10 Retail Support Associates in Memphis Area

Responsible for the staffing of all 10 branch locations

Assisted the Regional Manager and Operations Manager

Trustmark Bank, Germantown TN.

Human Resources Assistant (Specialist) May 2001 to June 2006

Assistant to the Human Resources Representative in all fields that he/she is responsible for such as Compensation, Benefits, Pensions, Interviewing, Orientation for New Hires and staffing etc.

Trustmark Bank, Germantown TN.

Retail Support Supervisor I, August 2002 to June 2006

Supervised 9 Retail Support Associates

Responsible for the staffing of all 10 branch locations

Assisted the Retail Regional Manager

Peoples Bank, Bartlett TN.

Item processing Supervisor, June 1999 to May 2001

Supervised 10 associates with the responsibility of processing the daily work brought to operations by courier. Also included balancing the general ledger, transmitting electronic files and making adjustments regarding balancing and repair.

Customer Service

Peoples Bank, Collierville TN.

Data Processing December 1996 to June 1999

Qualified the daily work for the bank

Operated the S-4000 machine that processed the daily work qualified to be posted to customer’s accounts and the general ledger.

Back up for the Main Computer System

Customer Service

SouthTrust Bank, Memphis TN.

Operations / Data Entry October 1996 to December 1996

Entered Data from all the branches to the host system

Peoples Bank, Collierville TN.

Customer Service, May 1991 to October 1996

New Account Clerk Backup

C D Clerk Backup

Teller Backup

Data Processing Backup

Customer Service

Self Employed, Michigan City MS.

Homemaker, March 1983 to May 1991

Wurlitzer, Holly Springs MS.

Assembly Line October 1982 to March 1983

Rough Regulator

Fred’s Discount, Holly Springs MS.

Accounts Receivable/Payable January 1981 to October 1982

Paid Bills

Processed Payroll

Customer Service

Fred’s Discount, Holly Springs MS.

Cashier, June 1978 to December 1980

Cashier

Education

Graduate of Holly Springs High School, Holly Springs, MS.

References

Adam Hardy

662-***-****

Lisa Carlton

662-***-****

Lisa Liddy

662-***-****

Dornetta Howell

901-***-****

Tammy Chism

901-***-****

April Sellers

662-***-****

Marlene McKenzie

662-***-****

Letters of recommendations upon request



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