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Project Manager Technical Support

Houston, Texas, United States
February 16, 2018

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Thought leader and strategist specializing in Project Management, OCM, consulting, and leadership for major companies in the Energy, Oil & Gas, Technology, and Financial Services industries. Trusted business partner, resource, and coach to senior executives, project managers, and directors of multiple business areas who identifies and implements goal-driven resource, process, project, and change management strategies. Six Sigma Black Belt, training and development leader, and change consultant to global corporations.

Core strengths include:

Program and Project Development & Management Change Leadership & Management Business Process Improvement

Business Transformation Learning & Development Training, Coaching & Mentoring Communication Planning & Development

Independent Contractor

CK Family Services – Family Assessment Program Houston, Texas NOV 2017 - current

Home Study & Report Services Coordinator

Texas Department of Family and Protective Services (Subcontractor) initiating Home Assessment Studies and Reporting Services for the following: foster/adoptive home studies for prospective foster and adoptive families and Kinship assessments.

Robert Half Technology Houston, Texas OCT 2017 – NOV 2017

Technical Support

Provide technical support for the Harris County 2017 Election

Provide polling machine Level 1 support as such: on-site polling administration, polling machines setups, break/fix issues for the polling machines

Professional Experience

Open Link Financial LLC Houston, Texas DEC 2015- FEB 2017

Senior Project Manager

Led Organizational Change Management (OCM) strategies as a PMO project manager for Energy/Commodity Trading Risk Management (ECTRM) client engagements.

Partnered with internal stakeholders, client executives, and business groups from pre-sales through implementation to steer negotiations; fostered positive relationships with senior executives to gain buy-in and build consensus.

Facilitated business requirements gathering sessions (Front, Middle, and Back Office) and translating those requirements into recommendations for project execution.

Developed, presented, and implemented execution strategies and business process improvements, including creating Statements of Work (SOW) and other business documentation, proposals, and client presentations

Coached clients in OCM strategies to build culture and boost internal community involvement in change initiatives; created and collaborated on staffing, recruitment, and retention processes.

Demonstrate knowledge of Physical Commodities (Oil, Fuels, NGLs, Natural Gas, LNG, Coal, Metals, Agriculture, Power, Freight, and other bulk commodities)

Clients: Ameren Corporation, South Jersey Resources Group

Key Accomplishments:

Secured 20% revenue growth as a Senior Project Manager, winning pre-sales negotiations for 18 months of project work with a multi-million-dollar ECTRM client.

Accenture LLC Houston, Texas JULY 2013- AUG 2015

Management Consultant (Oil & Gas)

Managed resources at client locations for Accenture’s North American Talent and Organization Delivery Practice involved with tasks impacting business process excellence, change enablement, and meet the performance goals and metrics of business readiness and transformation projects.

Experience developing change management plans/tools, including organizational design, communication plans, stakeholder analyses and engagement plans, and communication collateral.

Client: Shell (Upstream Operations)

Role: Project and Performance Lead

Led change strategy transition of an organizational enterprise wide SharePoint solution impacting 80K end users globally. Designed, developed and deployed communications plan and learning approach to deliver web-based, instructor led and virtual training for 7 business lines and 3.5K users in North America.

Key Accomplishment:

Facilitate a turnaround project training approach with in the Energy Corridor impacting 100 staff members restructuring their metadata/big data analysis (IT) processes.

Client: Chevron

Roles: Change Management Lead

Oil & Gas – Downstream Retail Executed stakeholder communications, training and on-boarding activities for transitioned field operators, administrative and leaderships to adopt and apply current IM & IT systems, processes and ways of working.

Key Accomplishment:

Facilitate a turnaround IT project with a major oil & gas client in the Woodlands Texas impacting 100 staff members restructuring their IT process and procedures.

Client: BP Global Business Operations

Role: Project Manager

Oil and Gas – Upstream Operations Partner with client to consult at multiple levels of the organization to assess and understand change drivers, impacts and expected outcomes. Develop and execute plans for communication; leadership/sponsorship; stakeholder engagement; risk management and conduct change impact assessments and change readiness assessments.

Key Accomplishment:

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