Human Resources Customer Service

Keri Stepp

270-***-**** / *********@*****.***

Objective

To secure a career in Human Resources or Management where my strong leadership, knowledge, skills, and abilities are utilized beyond their full potential. Experience

Director Human Resources

McKenzie Regional Hospital/ Henderson County Community Hospital, McKenzie, TN January 2016 –January 2018

Solely responsible for operating the human resources department for two 45 bed acute care hospitals. Initiated human resources practices and objectives.

Successfully completed several state and Joint Commission surveys for the hospitals and laboratories.

Developed and implemented programs and strategies to maximize human capital and achieve performance goals.

Salary and benefits administration, processed PAFs, and assisted managers with performance improvement, including 30/60/90 day plans.

Employee recruitment, retention, mediation, conflict resolution, and records management.

Skilled in the use of HR software such as Taleo, Ultipro, Kronos, Obsidian, and Businessolver

Managed leave of absence claims including FMLA, short term disability claims, and personal leave of absence claims. Assisted directors and their staff with EAP referrals as needed.

First line of communication and reporting with employee injuries and workers’ compensation claims. Worked with Gallagher Basset claims adjusters to properly report and manage all claims. Managed OSHA logs.

Developed annual education curriculum for all staff via use of Healthstream and other methods such as skills fairs and PowerPoint presentations.

Completed market adjustment for an out of date pay scale in order to remain competitive and secure the best talent.

Organized and conducted orientation for new hires, clinical students, contract staff, and volunteers.

Coordinated employee celebrations and service awards. Held town hall meetings for all personnel to stay up to date on the latest news within the facility.

Educated department directors monthly with any updates to policies and procedures. Organized quarterly lunch and learn for department directors to keep them up to date on best practices with hiring, FMLA, and any other requested topics.

Reported to data to quality officer for facility compliance and medical staff meetings. Ran multiple reports on an as needed basis for other directors

(random drug screen lists, turnover reports, and seniority reports). Unemployment Accounts Auditor II

Tennessee Department of Labor and Workforce Development, Humboldt, TN January 2015 – January 2016

Audited employer records by thoroughly reviewing for compliance with applicable UI law and policy.

Collected delinquent unemployment premiums by initiating required enforcement actions based on amount, age of debt, and employer’s ability to pay including the filing of liens, partial pay agreements, serving distress warrants, requesting the revocation of corporate charters/articles of LLCs, and interception of state funds in accordance with policy and collection timeline. Securing delinquent premium and wage reports.

Conducted wage protest investigations by contacting employer and completing investigation 10 working days from date the assignment is received or submitting a progress report on the 10th day and every 5 days until the assignment is completed.

Conducted liability investigations and other central office assignments when assigned by supervisor.

Determined liability in accordance with the law and agency policy within 30 days of receipt or submitted a progress report every 30 days until complete. Rehab Manager

Functional Pathways of Tennessee, Dresden, TN

November 2012 – September 2014

Scheduled therapy staff and therapy patients in accordance with Medicare standards.

Ensured adequate documentation of patients to prevent the possibility of denials by insurance companies.

Attended daily meetings to update facility on therapy caseload changes.

Managed therapy staff, counseled on performance, and assisted staff as needed. Recruited staff, assisted with new hire onboarding, benefits and salary administration, and orientation.

Projected patient therapy minutes, productivity, and labor/revenue. Successful at projecting proper RUG scores for patients to not only ensure they receive an appropriate amount of therapy, but also increases revenue for the company.

Clerical duties included: placing orders for supplies, entering of all charges from therapists, weekly billing, semimonthly billing, and monthly billing reconciliation.

Marketing of services offered by Functional Pathways at Weakley County Rehab and Nursing Center.

Second Assistant Manager, Key holder

Advance Auto Parts, Union City, TN

June 2007 – November 2011

Completed daily bank reconciliations, deposits, and safe records. Various administrative duties (store orders, answering telephone, scheduling, and filing).

Built pallets for the return of stock to the main warehouse distributor, assigned totes.

Developed a system for rotating stock, keeping accurate inventory, and loss prevention.

Assisted in the training of new hires while simultaneously delivering excellent customer service.

Maintained a safe and effective workplace in accordance with OSHA standards.

Able to drive sales through being creative with promoting products and organizing planograms, delivering orders to commercial accounts, offering free services such as wiper blade installation, battery testing and installation, and offering all needed items for completing a DIY project. Master of Business Administration

Bethel University, McKenzie, TN

January 2016

Human Resources Management

Bachelor of Science

University of Tennessee, Martin, TN

December 2011

Business Administration/Finance

Certified Non-Violent Crisis Intervention Instructor References available upon request

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