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Software Microsoft Office

Richmond, Virginia, United States
February 14, 2018

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Corwin A. Burrow

**** ********** ** ********, ** 23223 804-***-****

U.S. AIR FORCE Veteran – 8-year tenure – SECRET Security Clearance. Polygraph based on a Single Scope Background


15+ years of experienced in Desktop, LAN and Field support.

Configure and deploy desktop and laptop computers and peripherals; proficient with PC hard drive imaging tools and methods. Working with malware and encryption software

Printer & laptop upgrades, configuration, maintenance, troubleshooting and repairs.

Break-fix, Data Migration (from XP to WIN 7) and SCCM experience.

Imaged and deployed new PC’s, laptops, tablets, and mobile devices in a Windows 7 client/server environment.

Experience in Operating Systems: Windows Vista, XP/2000/NT (workstation & server), Windows 95/98/ME and Windows 7

Troubleshooting network usage and computer peripherals, performing system backups and data recovery

Excellent communication and interpersonal skills. Detail and result oriented.

A hard-working self-starter.

An active and involved team member.

Strong interpersonal skills. Very strong written and oral communication skills.

Extensive experience and skill in hardware and software troubleshooting, end-user consultation and training, and general desktop systems support.

Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.

Lead Technician for most of the upgrades to U.S. Presidential Libraries nationwide.

Technical Skills

Certified Dell ISP

Systems- Windows XP, 7, Vista, and XP

Windows NT Workstations and Server, Windows 95, Novell

Hardware- Cisco 2600 Series Routers, Switches, Compaq Desktops and Servers, Citrix, Blackberry, Palm

Software- Calendar Creator, Lotus, Quattro Pro, Windows Office Suite, MS Office XP 2003 and 2007, Word, Access, Excel, PowerPoint, Outlook, GroupWise, Remedy, Ghost, MacAfee and Norton Anti-virus, Telnet, Cheyenne Backup, Frame Relay, and Cisco VPN Client



Anthem/Wellpoint, Richmond, VA Oct 1017 – Jan 2018

Installation, configuration, and deployment of SCCM 2007 and SCCM 2012 for imaging and deployment of applications and Operating Systems across enterprise environments.

Processing daily tickets.

Complete installation of SCCM from start to finish for several large clients.

Deployment of SCCM client via "Client Push" mechanism.

Richmond Public Schools, Richmond, VA

Desktop/LAN Admin Jul 2016 – Aug 2017

Imaging Desktop/Laptop PC’s for new users using (SCCM)

Manage and maintain Symantec ghost imaging system for Windows machines. Break/fix support, data transfer, pc refresh.

Supports 63 of Richmond’s Public Schools

Responsible for LAN troubleshooting, hardware repairs, mapping of network drives, and imaging also removing viruses using virus removal tools.

Executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software

Uses footprint software

Performs software maintenance and software testing and installs

XEROX, Richmond, VA

Desktop Support/Information Technology Specialist Aug 2015 – Jun 2016

Experience in problem solving, presenting technical information, process improvement

Performing some troubleshooting of hardware and network issues that may affect the performance of the software, and Windows XP and Windows 7 workstations.

Provided experience with Point of Sale systems, Windows 2000, XP, Vista and Windows 7, Windows 2000, 2003 and 2008 Server, Citrix, Microsoft Server 2005 and 2008, Office 2007 and 2010, Android/iPhone support, Microsoft SharePoint, hardware and software troubleshooting and network troubleshooting.

Responsible for printer maintenance and troubleshooting including print server and print queues, and toner inventory

Within Windows environments, perform troubleshooting tasks as necessary and attempt to resolve issues within the scope of responsibility

Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues

Troubleshoot hardware, software and network operating system

Performs software maintenance and software testing

Assists network design and implementation

Supports software performance tuning, and network performance tuning

Assigned to various technology projects from Glenn Allen, VA to Norfolk, VA, and to Roanoke, VA

WellPoint, Richmond, VA

Desktop Support December 2014 – May 2015

Worked moderate to complex PC and printer Incident and IMAC tickets on the Anthem\WellPoint program

Extensively experienced implementing software systems solution using Windows XP/Windows7 Active Directory.

Supported software issues included loading drivers, assisting with email issues (MS Outlook/Exchange)

Migrated user data from Windows XP to 7, ensuring complete functionality of all software's as well as logging and inventorying the old returning assets.

Provided experience with Dell and HP desktops, HP laptops, tablets and thin clients, HP Proliant Servers, Windows XP and Server 2003, BES, Blackberry and iPhone support, Exchange 2003/2007, Active Directory, DHCP, DNS, VPN Access, Microsoft Office 2000/XP/2003/2007, hardware and software troubleshooting and network troubleshooting.

Provided support to users with a very wide range of skills from novice to expert

Tasks included work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems

Assisted users with MS Office

Used administrative privileges to load/reload agency applications and assist with VPN issues

Tasks included evaluation of system slowness and latency issues

Burrow Computer Consultants, Petersburg, VA

Founder/ IT Professional, June 2012 – July 2014

Supported Microsoft Windows 7, Microsoft Office 2010/2013, IE, Firefox and Chrome web browsers. Resolved software and operating system configuration issues.

Performed systems support on Windows 7, Windows 8.1, Windows XP, MS Office, Outlook, Third party software. Also, provides training to staff.

Resolved virus and malware issues with a [99]% success rate

Installed security software, virus updates, patch management and configured IT devices. Supported desktop maintenance, including inventory and software distribution, security maintenance.

Installed, configured and resolved HP, Dell desktops and laptops, HP printers and scanners issues.

Set up equipment including installing cables and hardware

Restored data, operating systems, files, documents and drivers

Travelled up to [98] miles to meet customers on location to handle hardware and software issues

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues

HP, McKesson Corporation, Richmond, VA

Team Lead February 2007 – April 2013

Provided support for Windows OS - XP/7, Microsoft Office, hardware, printer and VOIP support, imaging, Active Directory, Cisco Any Connect VPN, and SharePoint. Used Cherwell Management System to enter, update and close service requests. Deployed new corporate desktops and laptops as part of the PC Refresh Project

Imaged and deployed new PC’s, laptops, tablets, and mobile devices in a Windows 7 client/server environment.

Performed Migration from Windows XP to Windows 7 installing software According to end user Department.

Performed data backups and restoration of all PCs

Maintained the maintenance of all servers

Interacted daily with onsite staff for computer issues

Managed the quality, content, of all technical tickets

Worked daily with the Client communicating through email, conference calls

Prepared vendor invoices for all software, hardware purchases

Trauner, Cohen & Thomas, LLC, Atlanta, GA

IT Manager December 2002 – December 2006

Experienced with Troubleshooting Active Directory in a Windows XP/7 Server Environment.

Refurbished laptops, desk stations, test stations, and various computer components

Executed daily operations of systems maintenance

Responsible for problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network

Maintained and setup new security accounts for Windows NT 4.0 Server

Carroll County Government, Carrolton, GA

Computer Technician January 2002 – October 2004

Lead Computer Technician in a 400 PC environment

Imaged and repaired Windows desktops, and laptops. Repaired Ricoh and HP printers. Migrated data centre’s servers to new site's data centre.

Installed and configured/upgrade the equipment as required

Duties comprised of technical troubleshooting with Banyan and Novell LANS as well as installation of a variety of network topologies which included: IBM Token Ring, 3Com Ethernet, SMC Arcnet, Pronet10, Micom& PC Net

Provide 2nd level field service assistance in diagnosing and repair at client site

Performed system admin functions on in-house system. Integrated Network Servers, gateways and ensure proper operation of the Network

Responsible for maintenance of Banyan subscription services, which included handling upgrades, patches/fixes and technical information

Lead technician in upgrades and migration of snap servers in 37 states nationwide

Managed the ghosting of PCs

Upgraded switches, routers, and servers

Arlington County Government, Arlington, VA

Systems Analyst III November 1995 – October 2001

Refurbished laptops, desk stations, test stations, and various computer components

Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network

Maintained and setup new user security accounts for Windows NT 4.0 Server

Repaired and upgraded hardware and software for PC systems

Installed and interfaced computer hardware including multimedia, memory and video components and systems

Configured hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners

Managed technical support to end-users in hardware/software proficiency

Installed and configured Novell servers and workstations using Ethernet CAT5 cables

Installed network using Ethernet topology, spliced cables, laid cables and installed computers

GroupWise Administrator

Configured TCT/IP addresses


BA, Business Administration, Expected Sept 2016

American Intercontinental University (AIU)

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