DOROTHY LEE CASTANEDA

***** *********** ****

Houston, TX 77095

E-Mail: ac4grc@r.postjobfree.com

Cell: 832-***-****

OBJECTIVE

Accomplished and energetic administrative assistant with a solid history of achievement in administration. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent communication, time management, customer and personal service.

WISENBAKER BUILDER SERVICES, INC. October 2017- Present

CUSTOMER SERVICE REPRESENTATIVE Houston, Texas

Schedule inspections with homeowners, assessing routine warranty claims, and

following all service requests through to completion.

Process service and warranty requests to determine whether an inspection will

need to be scheduled as well as a service.

Providing support to customers and homeowners via phone and email for the

range of services and products of the company.

Construct custom quotes for services and request the necessary purchase orders

from the customer.

Follow up with the builders on requested purchase orders prior to the scheduling

of billable services.

Working knowledge of all products company installs, including but not limited to

how they are installed and what repairs are needed to resolve the issue.

Working knowledge of all invoicing and purchase order processes and contacts

for company customers.

Answer incoming phone calls and emails to provide help desk type support for

customers and homeowners.

Maintain positive customer and homeowner relations and provide customers and

homeowners with knowledgeable, timely, and professional service.

Effectively participate as part of the team, assisting where appropriate and

requesting assistance when needed.

CROSSBRIDGE CHRISTIAN CHURCH MDO August 2005- June2010

EARLY CHILD EDUCATOR (Assistant Teacher) Houston, Texas

Supervise students’ laboratory and clinical work

Evaluate and grade students’ class work, assignments, and papers.

Keep abreast of developments in the field by reading current literature, talking

with colleagues, and participating in professional conferences.

Plan, evaluate, and revise curricula, course content, course materials, and methods

of instruction.

Prepare course materials such as syllabi, homework assignments, and handouts.

Select and obtain materials and supplies such as textbooks and laboratory

equipment.

Participate in campus and community events.

BAKER HUGHES (BAKER ATLAS) June 1997 – June 2000

ADMINISTRATIVE ASSITANT MANUFACTURING ACCOUNTING Houston, Texas

Use computers for various applications, such as data management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as time sheets, correspondence, vacation schedules, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for supervisors.

Make copies of correspondence or other printed material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Open, read, route, and incoming mail or other materials.

Establish work procedures or schedules and keep track of the daily work of staff.

Contribute to committee and team work.

Order and dispense supplies

EDUCATION

Lone Star College System – Cy-Fair Cypress, Texas

GPA: 3.75

Member of National Society of Collegiate Scholars

Dean’s List Honoree, 5 semesters

SKILLS

Proficient in Microsoft Office Suite and standard office equipment

Possess excellent verbal and written skills, personable, and friendly

Exceptional communication and interpersonal skills

Professional ability to interact effectively with partners, staff and clients

Exceptional ability to multi-task

Ability to meet deadlines

Ability to maintain confidentiality

Proficient in organization with strong attention to detail

Prompt, dependable and reliable

Dedicated with positive attitude

References available upon request.

Contact this candidate