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Manager Customer Service

Columbus, Georgia, United States
February 13, 2018

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**** ******** ***** **** *****: 706-***-****

Columbus, GA 31904 Mobile: 706-***-****



Excel in a managerial position, where I can use my diverse experience and professional education to build and maintain a challenging and rewarding environment that promotes personal, professional and superior quality o f life in support of current/future operational strategies, and organizational development. Strong leadership skill s.


Trusted, results-oriented manager with 20 years of progressive experience in all facets of logistics, operations manager, administration, juvenile justice, investigations, safety, security training. Skilled at integrating custom er specifications and technical requirements with sound business practices to provide the best possible service s to surpass customer expectations. Proven ability to expertly manage complex national and international prog rams in a dynamic environment. Recognized leader with strengths in honesty, team work, multi-tasking, self st arter, problem solving and commitment.


Beauty Salon Owner, Manager and Stylist. Hair Kinections FFull Service Salon. 5870 Veterans Parkway, Colu mbus, GA.

As Salon Mgr I am responsible for the overall management of daily operations which includes but not limited to

-providing optimum customer service, supervising 2 - 6 employees and managing the revenue via cash, debit and charge. payments from clients. Hair Kinections provides services such as healthy hair care, facials and m akeup application, nail services and massage.

Volunteer, Court Appointed Special Advocate(C.A.S.A.), Twin Cedars Youth Chattahoochee County, Ju ne – Present

C.A.S.A. Volunteer is a sworn officer of the Juvenile Justice Court, to advocate on the behalf of abused and ne glected children in the Chattahoochee, Muscogee County and surrounding areas. Volunteers work very close with the Department of Family and Children Services. Access to files connected to the children assigned to by the Juvenile Justice Judge. Make field visits on a regular basis, at the residence and schools. Attend monthly panel review boards to discuss the welfare of the children and the progress of the biological parents involved. Work closely with local counseling Agencies and drug rehabilitation programs to monitor progress. Attend wo rkshops, seminars and maintain required annual currency hours. Submit monthly time and mileage reports. S ubmit Court Reports upon request to the Juvenile Court and its’ officers. School Secretary/Administration, Marshall Middle School, Columbus, GA, May 2007 – April 2009 Monitors several budgetary accounts post deposits and expenses, receipt monies and provide balance and de posit information for month-end reporting. Direct expenditures to allocate funds between activity generated fun ds and proposed budgeted funds. Maintains and composes documents, files and records, for the purpose of pr oviding up to date reference and audit trail information for compliance to policy. First line of interaction betwee n the administration, parents and students. Coordinate parent conferences with administration in an efforts to r esolve conflict. Periodically evaluates situations for the purpose of taking appropriate action and/or directing ap propriate personnel for resolution; prepares written materials for the purpose of documenting activities, providi ng written reference and/or conveying information. Monitor faculty absences through a computer generated re porting system. Compile absence data and process bi-weekly and monthly payrolls for faculty and support staf f . Assist with accommodating visitor and/or member requests for direction or information; document by written report any security incident. Very knowledgeable and familiar with facility security and school safety policies. T horough understanding of the administration requirements. Develops, and administers security programs and procedures for classified or proprietary materials, documents, and equipment. Obtains rulings, interpretations, and acceptable deviations for compliance with regulations from government agencies. Prepares manuals outli ning regulations, and establishes procedures for handling, storing, and keeping records, and for granting perso nnel and visitors access to restricted areas and materials. . Substitute Teacher, Muscogee County School District, Columbus, GA, September 2006 – May 2007 Provide instruction for elementary, middle and high school students IAW Muscogee County and Georgia perfor mance standards. Responsible for maintaining classroom structure through the use of time management skills, effective communication and providing a healthy and stimulating learning environment. Ability to comprehend and institute lesson plan instructions to the students. Establish and maintain positive working relationships wit h students, balancing authority with a large amount of understanding and compassion, in order to effect a posit ive learning environment. Has the ability to think on her feet, make quick decisions and deal effectively with un expected situations. Advise and counsel students, making sure they have access to professional help if neede d. Ensured that the classroom was a safe and secure facility through policy, procedure and discipline. Immedia te actions in emergency situations, accidents, student conflicts, and fires. e. Very knowledgeable of students ri ghts, dignity and their personal responsibility. Counselled students on anti-bullying and suicide prevention polic ies. Train and took an active part in workshops and seminars. Work closely with other specialist staff, includin g health and social work professionals. Wrote and monitored students reports. Administrator, Bread of Life Christian Church, Columbus, GA, December 1996 – July 2006 Formulated, programmed and executed the entire organizational operating budget of approximately $50,000 m onthly; to include monitoring and accounting for one million dollars in property. Managed multiple checking acc ounts, purchase card accounts, and gas card accounts, executing accounts receivables and payable transacti ons to accommodate monthly expenditures. Implemented execution procedures to govern the duties of the fin ance teams handling an average of $8,000.00-$10,000.00 weekly. Provided instructions for balancing of weekl y finance reports. Compiled internal balance sheet used to generate external report and instituted the procedur es for night-drop bank deposits as part of the audit trail. Responsible for monthly budget reporting to an extern al accountant; and breakdown of payroll information for tax reporting. Interpret contractual agreements with loc al banking institution for both implied and written proposals. Instrumental in the development of organizational operating procedures. Established office policies and procedures to govern several internal auxiliary departme nts. Monitor the function of the membership care department to ensure information, activities and events were communicated effectively for over 400 members. Responsible for the accuracy of membership tracking in the areas of attendance, contributions and gifts. Established relationship with Second Harvest Food Bank to devel op a local “Food Bank” distribution point to provide food for the community. Air Traffic Controller/Administration, United States Army Inspect, adjust, and control radio equipment and airport lights. Review records and reports for clarity and complete ness, and maintain records and reports as required under federal law. Alert airport emergency services in cases o f emergency and when aircraft are experiencing difficulties. Analyze factors such as weather reports, fuel require ments, and maps in order to determine air routes. Check conditions and traffic at different altitudes in response to pilots' requests for altitude changes. Conduct pre-flight briefings on weather conditions, suggested routes, altitude s, indications of turbulence, and other flight safety information. Contact pilots by radio to provide meteorological, n avigational, and other information. Determine the timing and procedures for flight vector changes. Direct ground tr affic, including taxiing aircraft, maintenance and baggage vehicles, and airport workers. Direct pilots to runways w hen space is available, or direct them to maintain a traffic pattern until there is space for them to land. Planned flig ht schedules, air crew assignments. Maintained incoming and outgoing logs, flying records, and operations record s. Coordinated aircrew needs, planned aircraft equipment needs for air evacuation and dangerous cargo flights, a nd check military flight plans with civilian agencies. Operate unit level computers. Prepared unit supply document s. Ensured all requisitions for the purchase of equipment, personal property and supplies were properly reviewed f or authorization and processed according to applicable regulations. EDUCATION

Bachelor Degree, Criminal Justice, Columbus State University Paralegal Certification Course, Columbus Technical Institute, In Progress MPA Program, Columbus State University, Degree in Progress PROFESSIONAL CERTIFICATIONS

Probation/Parole Officer State Merit Test

CPR and First Aid Certified

EMS Certified

CRJ Certificate

Officer of the Juvenile Court – Court Appointed Special Advocate (C.A.S.A) TECHNICAL TRAINING

Military Leadership School

Air Traffic Control School

Medical Specialist Training

Personnel Specialist Training

Proficient using Windows, DOS, Excel, Word, Power Point, Access and Outlook Microsoft Windows NT/2000 Course

Computer Applications Training

Microsoft Office Suite Training

Equal Opportunity Course

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