Customer Service Management
Resume:
DEEPIKA SOBTI
NIAGARA FALLS, ON, L2H0B2
**************@*****.***
Human Resources Department
Respected,
Thank you for the opportunity to apply for the HR intern at your company. After reviewing your job description, it is clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job and perform above expectations.
I am a hard-working college student currently enrolled in Niagara college studying HR and have completed International Business Management from Niagara n 2017 with 75.0 GPA. During the course of my year I also managed to accrue nearly 4-6 months of work experience. I had the privilege of working for Bar Burrito in a Customer Service role in my free times, where I learned professional skills such as customer communication, customer satisfaction, and order processing. In both my academic and professional life, I have been constantly raised as focused by my professors and peers. Weather working on academic, extracurricular, or professional projects, I have proven multi-tasking, leadership and teamwork skills, which I hope to leverage into the HR role at your company.
After reviewing my resume, I hope you will agree that I am that type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organisation. Please contact me t 905-***-**** or via email at **************@*****.*** to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
DEEPIKA SOBTI
OBJECTIVE:
Seeking a position as a HR intern where I can apply my HR knowledge derived from my diploma certificate in order to assist with HR procedures.
EDUCATION:
Human Resource Management – Niagara College, ON, Canada 2018
Courses- Training and development, Organisation Behaviour,
Management system, Recruitment and Selection
International Business and Management – Niagara College, ON, Canada 2017
HR, Accounts, Business Principles, International law,
International Trade
Certificate in Business Basics – ICFAI University, Sikkim 2016 HR, Organisational behaviour, Accounting and Finance
Bachelor of ARTS – University of Delhi 2013
Economics, Computer Application
Senior Secondary School – Vidya Devi Jindal School, Hisar 2010
Psychology, Sociology, Economics
SKILLS SUMMARY
Decision making, problem solving, and effective team work skills
Time management, data entry management, confidentiality
Strong communication, organization, time management skills and analytical skills
Leadership, conflict resolution and interpersonal skills, ability to work with a diverse workforce
Ability to apply knowledge of human resources functions to the management of an organization
Completing of course measurements towards CHRP
WORK EXPERIENCE:
Falls view Casino, Bar Burrito, Niagara Falls, ON
Serve and delight each customer during every interaction
Understand our customer’s needs through quality conversations and give them service to meet their needs
Maintain overall appearance and presentation of the store
Maintaining the level of professionalism and confidentiality
Actively participate in regular learning sessions and team meetings
Fiem Industries Ltd, Haryana, India March 2014 –Sept2015
Clear communication to customers over the phone
Attentive listening
Knowledge about products and services
Calm under pressure
Persuasion skills
Ensured stocks of needed materials are ready and available always
Collaborated within a team to organize charity and summer sport programs
Provided relevant information regarding progress to supervisors
Documented and presented results of daily defective products to supervisor
Excellent interpersonal, communication and organizational skills.
CERTIFICATES:
Volunteer - All India Inter University Baseball Tournament 2013
AWARDS:
Participated Inter University Boxing Championship 2013
1st position in Inter Ministry Weight Lifting Championship 2012
Participated in Inter University Netball Championship 2012
Participated in Inter University Baseball Championship 2011
Participated in National School Games Basketball 2007
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