Designed, created, collaborated with subject matter experts (SMEs), and managed numerous writing projects, including, document standards, users’ manuals, programming manuals and all training materials. Tested, edited, and published documents on paper, electronically, and as web content; maintained current releases of technical documents in numerous disciplines, including the Autobody Aftermarket, Chemical and Environmental Sciences, Banking and Financial industries, Computer Graphics technologies, and many national and international software applications.
Knowledge Base Developer
Designed, created, implemented, and maintained an Intranet knowledge base using the latest Wiki development tool, Confluence and HTML.
Edited numerous software manuals, online Help programs, and the web content for multiple websites; voluntarily edited several romance and mystery novels.
Designed and developed online Help programs for multiple software applications using several different online Help authoring tools.
Successfully managed the projects and developed the progress calendar, team meetings, and deadlines for multiple software manual projects, an online Help project, a Getting Started Guide, and a Quality Assurance testing project.
Developed and taught numerous software and business training classes; wrote course syllabi, training manuals, class workbooks, testing materials, and getting started guides for various software classes, Lexis/Nexis computer assisted legal research database, and ISO 9000 procedures and standards.
Designed and developed interactive training tutorials for both the financial and automotive aftermarket industries; designed and developed numerous multimedia presentations for educational purposes and marketing campaigns using multimedia and presentation software programs and Visual Basic and .Net programming languages.
Developed marking materials for promotional campaigns and printed advertisements, including: magazine ads, conference and sales brochures, and multimedia presentations to promote software products and company services.
Created the layout and design for a nationally-distributed monthly publication; created and designed company and also product release newsletters.
February 2009 to January 2017
Tools and Environments: Microsoft Office 2007, 2010, and 2013, MS Word
Edited multiple MS Word documents for a particular novel and edited many additional pages for multiple, individual projects.
Volunteer Technical Writer for the Parent-Teacher Association in Fulton County
October 2008 to December 2008 Wilson Creek Elementary School, Johns Creek, Georgia 30097
Tools and Environments: Microsoft Office 2007, MS Word, SnagIt, PaintShop Pro
Wrote a guide for the Parent Teacher Association (PTA) Fall Festival; documented 13 annual events including Teacher Auction, Student Auction, and Silent Auction, the events that produced the most money so the PTA could fund teachers’ projects and classrooms.
Knowledge Base Developer Turner Broadcasting System, Inc., Atlanta, Georgia 30303
September 2006 to February 2007
Tools and Environments: Confluence Wiki Language, Microsoft Office 2007, Oracle, SQL, UNIX
Expanded on the design, programmed, and implemented an Intranet Knowledge Base using Confluence Wiki language for the Effects Engineering department to communicate important department standards, memorandums, monthly calendars, individual employee data, and all communications between co-workers, management, and Human Resources – with varying levels of accessibility to certain pages – within the Effects department; organized and added all pages to the Knowledge Base. Worked directly with the database administrator and studied to be the backup administrator in his absence. My contract was originally for three months but was extended an additional 6.5 weeks.
Senior Technical Writer Optio Software, Inc., Alpharetta, Georgia 30005
May 1999 to January 2001
Tools and Environments: Word 2000, RoboHelp 7.0, and 2000, Microsoft Excel 2000, Adobe Acrobat 5.0, SnagIt 5, PaintShop Pro, and Visual SourceSafe 6.0, Windows 2000
Co-wrote online Help for an internationally distributed software product, DesignStudio, and won a Society for Technical Communication (STC) award of Merit for the online Help; Co-wrote and edited the Getting Started Guide for DesignStudio, and also won an STC award of Excellence for both the paper and Acrobat online documentation; Redesigned and technically updated an existing online Help program for a custom software product, Designer; Co-designed and co-wrote the OptioFAX User’s Guide, distributed in both print and Acrobat online formats; Redesigned and rewrote the Getting Started Guide for OptioFAX distributed in both paper and Acrobat online formats.
Education Manager BT Squared Technologies, LLC, Atlanta, Georgia 30319
July 1997 to May 1999
Tools and Environments: Word 97, Microsoft Project, Microsoft Excel, PaintShop Pro, and Visio,
Developed training curricula, wrote all training materials, and taught all training classes for Interactive Selling System (ISS) manufacturing software in both Windows NT and Windows 95 environments; tested all releases of ISS; wrote bug reports for ISS; contributed to screen designs as part of the Expert Usability Team.
Technical Writer – Consultant Eastern Software, Inc., Macon, Georgia 31201
March 1996 to February 1997
Tools and Environments: Word 97, RoboHelp 4.0, Microsoft Excel, Hijaak Pro, PageMaker, and
PaintShop Pro, and Windows 95
Designed the layout, wrote and tested the documentation for nationally-distributed banking software, AccountFolio, using Word 97 in a Windows 95 environment; created graphics for both printed and online documentation using Hijaak Pro, Paint Shop Pro, and PageMaker; designed, wrote, and tested online Help for AccountFolio using RoboHelp 4.0.
Technical Writer ComputerLogic, Inc., Macon, Georgia 31201
May 1993 to August 1996
Tools and Environments: 95Word 97, WordPerfect, Microsoft Project, Visio, Doc-To-Help 1.3,
Visual Basic 3.0, PowerPoint, Framemaker, Corel Ventura, Corel Draw,
Unix/Xenix System 5, Windows 3.1 and 95
Designed, wrote, tested, and published both printed and online documentation for internationally-distributed software programs, PaintLogic and CollisionLogic, using Word97, Doc-To-Help, and PowerPoint in a Windows 95 environment; managed four people on three separate documentation projects. Designed, coded, and tested a multimedia training tutorial using Visual Basic 3.0 and 4.0 for Windows and created associated user documentation. Implemented Documentation Department Standards under which all current and future ComputerLogic documentation was created; Implemented a Testing Department Standards under which all manual testing for the AlphaMix product was performed; Assisted with design and wrote text for multiple marketing campaigns; Participated in preparation for annual sales convention, National Autobody Congress and Expo (NACE), including booth design and created the visual presentation using PowerPoint, Compel/MediaBlitz, and Fractal Design Painter; Attended the convention as both a member of the technical and the sales teams and won the Sales Department incentive for highest sales on the first day of the convention two years in a row.
Technical Writer DataHouse, Inc., Honolulu, Hawaii 96814
September 1992 to April 1993
Tools and Environments: Word 2.0, WordPerfect, Hijaak for DOS, Novell, MS DOS, Windows 3.1
Wrote and tested user documentation for AIRAM, a database management system for the State of Hawaii Airport Authority using Word 2.0.; Project Manager for developing a package of legal consulting services, including software training, systems consulting, and information management services known as LegalOne, marketed to the legal community of Hawaii; Co-wrote a proposal for a CAD/CAM project as Project Manager.
Information Systems Specialist Hawaii State Bar Association, Honolulu, Hawaii 96813
August 1991 to September 1992
Tools and Environments: WordPerfect, Ventura Publisher, PageMaker, Corel Draw, MS DOS,
Provided Information System consulting and technical support to Hawaii State Bar Association attorneys and staff members; developed course curricula, training materials, and conducted training classes for various legal applications, office management, accounting, spreadsheet, and word processing applications; developed a software library of legal applications and recommended software applications
for various law firm needs; created and maintained 2 computer bulletin boards.
Calhoun Community College, Decatur, Alabama
University of Tennessee, Knoxville, Tennessee
University of Alabama in Huntsville, Huntsville, Alabama
Society for Technical Communication Award of Excellence for DesignStudio Getting Started Guide, 1999
Society for Technical Communication Award of Merit for Online Help for DesignStudio, 2000
Certified Teaching Corporation (TenCore) Authoring Tool Certified Training
Certified in Intergraph IGDS, IFORMS, and DMRS Advanced Computer Graphics