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Customer Service Manager

Calgary, Alberta, Canada
February 13, 2018

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**** ******** ***** **

Telephone: 403-***-****

Calgary AB T3C 2P6



A team player with demonstrated strong customer service, problem solving and leadership skills. Recognized as a respected, trusted and approachable professional with the ability to inspire, coach and develop others.


Target Safety Services, Bravo Oilfield Safety Services LP, United Safety 2013-2017


Gas Tester

Enter vessels (confined spaces), check for atmospheric gases, explosive atmosphere and oxygen level using a hand held monitor. This information was relayed to the client to assist in determining downgrade status.

Safety Watch

Monitors activities of maintenance workers while they are performing potentially hazardous jobs during plant maintenance shut down projects to identify and respond to activities or conditions, which may impact the task or health and safety of the workers.

Foreman - Emergency Response Team

Assists Project Coordinator by: Incident/Accident Reporting; Needs Assessment; Rescue Plan Preparation and Implementation; provides leadership and performs rescue. Ensures ongoing operational readiness of all personnel and equipment and that the proper equipment is being used for the job. I have assisted as a Safety Watch with all of their duties through demonstration, coaching and evaluating personnel.

ELF Furniture 2012 - 2013

Delivered and installed office furnishings and filing components.

Office Concepts 2010 - 2012

Warehouse Supervisor

Created and maintained an asset management tracking tool. Incoming product is inspected for quality and documented by photo and description linking to location in warehouse. This information is available to all staff providing easier access and accurate inventory figures. Provided training for new hires on process and procedures of warehouse management and ensuring safety standards are followed.

Self-Employed 2004 - 2010

Residential Home Renovations

Specialized in kitchen and bathroom tile installation for clients. Scoped proposed job site to provide client with price quote estimates, material requirements and any additional requirements for residential home renovation projects.


5035 Waverley Drive SW

Telephone: 403-***-****

Calgary AB T3C 2P6


Carmack’s Enterprises Ltd. 2003 – 2004

Snowplow and Sanding Truck Operator

As a member of the Highway Maintenance Division, provided snow and ice control (plowing, sanding and salting) on Deerfoot Trail, one of Alberta Transportation’s vital urban freeways. Year round maintenance continues by removal of any debris on the roads that may put automobiles and drivers at risk of getting into an accident.

Nortel Networks 1992 - 2003

Warehouse Manager / Inventory Controller / Supervisor

Worked with engineers to develop and implement more efficient and effective methods for building cell site frames. These methods became a new standard for Nortel.

Performed warranty work onsite at various U.S. based cellular telecommunications sites and trained American affiliate’s on-site maintenance.

Customer service and sales representative for customers in the United States. Maintained communication with American affiliates ensuring they received product on time and in good order, escalating issues to a higher level when appropriate.

Controlled appropriate balance of materials on manufacturing floor, thereby allowing production to proceed without delays. With this balance in place, there were no surplus materials on hand, ensuring there were no stock overages and reduced production costs in Canada and the U.S.

Managed shipping and receiving department, monitored material coming in and out of the warehouse for proper documentation, quality and the correct quantity and trained personal in procedures.

Supervised a staff of 30 and provided mentorship and mediation in matters such as conflict resolution and other situations that may have come up.


Obtained General Education Diploma (GED)

Standard First Aid

H2S Alive


Benzene Awareness

OSSA Confined Space Entry & Monitor

OSSA Fall Protection

National Construction Safety Officer (NCSO)

Transport Dangerous Goods

Drivers License 2Q

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