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Customer Service Manager

Charlotte, North Carolina, United States
February 13, 2018

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Garry Capers

**** ***** ****** * Charlotte, NC **208 * 704-***-****

Career Objective

To obtain a position requiring strong leadership and excellent communication skills, problem solving, creative thinking, team building expertise, and the opportunity to acquire knowledge about an organization in order to provide a comprehensive and effective product and/or service.

Employment History

Green’s Commercial Cleaning Co. (Nov 2015- July 2016

Assistant Manager at Johnson & Wales University Charlotte, NC

Performed training and safety classes for employees at the University. Insured compliance of all contract specifications, assigned daily tasks, managed distribution of equipment and supplies, Organized and coordinated “special projects”

Vanguard Cleaning Systems (March 2015-August 2015) Charlotte, NC

Scheduled appointments for bidding on new contracts

Tel Net (November 2012 – June 2014) Charlotte, NC

Independent Sales Representative

Called new and existing customers to upsell the latest technology; utilized cold calls and warm markets data base; over achieved sales goals on a weekly basis; trained new hires; implemented new mandates.

Department of Commerce (February 2009 – July 2012) Charlotte, NC

Census Crew Leader

Hired and supervised a crew of 40 – 50 people. Assigned tasks included canvassing, enumeration, quality control, payroll and implementation of updated standards.

Care Giver (January 1995 – June2005) Hartville, SC

Home Based Primary Care Provider

Prioritized and implemented patient care according to acuity and scheduled patient procedures; provided activities of daily living including but not limited to personal health maintenance, educational, recreational and motivational needs. Organized and managed all administrative, facets of patient’s financial well- being.

Excel Corporation (September 1975 – January 1995) Neptune, NJ

Owner/ Operator

Managed and organized 150 – 200 employees. Handled complete organizational and coordination of company’s maintenance responsibilities throughout the Northeastern United States; managed distribution of supplies and equipment, processed all payroll, monitored feedback from customers for quality control and job evaluation; followed all federal, state and local regulatory statutes while performing daily functions; trained all new employees and performed mid- year and annual evaluations; project manager for three US Government contracts for two decades.

US Army (February 1973 – June 1975) Ft Gordon, GA

Personnel Actions Specialist

Implemented and processed all personnel actions according to military guidelines.


Brookdale Community College, Business Administration Lincroft, NJ

Certifications: Advanced Customer Service Skills, Basic Supervision & Management Overview, American Red Cross First Aid

References Available Upon Request

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