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Technical Support Professional Experience

Canton, Ohio, 44709, United States
February 13, 2018

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**** **** ** **

Canton, OH *****


David A. Robles


To pursue a career path with the fields of interest in which I am skilled; notably education, training, and IT professional experience. I aim to improve my abilities with increased exposure to these areas within the IT infrastructure community.

Professional Experience

6/12/17 - 1/30-18 Apteryx Inc. Akron, OH

Technical Specialist

Duties Include:

Install and train through various software packages created by the company for Dental offices.

Provide remote technical support for clients while interfacing with their practice management programs, and dental hardware.

Manage database for client issues, and work with the sales and development teams to solve issues across a wide range of hardware and software integration issues.

10/28/2011 - Present Time Warner Cable/Spectrum Canton, OH

Tier III Technical Support Agent

Duties Include:

Troubleshooting internet equipment for health and connectivity with our network.

Track signal leakage, packet loss, latency, and jitter to facilitate coordinated repairs with Field Technicians.

Preform remote support for DOCSIS 2.0/3.0 modem gateways for advanced user support in maintaining an optimum trouble-free experience.

Troubleshooting telephony network, provisioning modems for new service, and updating firmware to modems for increased performance.

Work closely with Neustar to facilitate cross-network compatibility for ported telephone numbers.

Restore access to Spectrum user management software, email configuration/access, and the user apps available on iOS and the Play Store.

12/6/10-6/15/11 Suarez Corporation Industries N. Canton, OH


Client Services / Project Service Specialist

Duties Included:

Data entry of returns, exchanges, and refunds.

Manage SQL database of all returns and refurbished equipment.

Repair and refurbish EdenPure heaters.

7/2/08 –11/29/08 TEK Systems/Jo-Ann Fabrics Hudson, OH


Help Desk Analyst

Duties Included:

Phone Support of nationwide chain during hardware/software upgrade.

Training new agents to fill the position.

Remote support of all Jo-Ann Fabrics cashier terminals, servers, and hand held devices.

Restore user access, troubleshoot firmware and software updates, and remotely program new updates into the system during a chain-wide hardware and software upgrade.

12/30/06 – 6/16/08 Discount Computer Center Massillon, OH

Business Closed

Computer Repair Technician

Duties Included:

Managing the store from opening to closing hours five days a week.

Repairing and upgrading home user desktops, laptops, and printers.

Servicing hundreds of local residential and business daily needs, including on-site visits.


1998 – 2001 Westlake High School Westlake, OH


2000 – 2001 Lakewood High School Lakewood, OH

Certificate of Commercial Art

2002 – 2007 Massillon Baptist College Massillon, OH

Bachelors of Religious Education

Special Skills

t Microsoft Windows experience 98-10

t Type 90wpm

t Freelance graphic design

t LAN/CAT 5 networking

t Website design

t Database management

t Microsoft Office and Open Office experience

t Remote Desktop Support

t Magician

References Available Upon Request

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