Cheryl Elizabeth Bogans
**** **** ******* ****** *********
Washington, DC 20019
Cell: 202-***-****
ac4gm8@r.postjobfree.com
Seeking Administrative/Receptionist Position
Highlights of Qualifications
Seeking an administrative or receptionist position that will leverage business and customer service skills.
Experience
Department of Homeland Security - Transportation Security Administration
Arlington, VA
Acting Lead Transportation Security Officer
12/2013 12/2017
Check passengers' tickets; Screen passengers; Challenge suspicious people; Confiscate dangerous items; Patrol work area to detect any suspicious activity; Perform pat-downs or hand held searches; Respond to passenger inquiries; Test baggage for any explosive materials; View images of checked bags; Watch for potentially dangerous people
Department of Homeland Security - TSA
Arlington, VA
TSO
7/2005 12/2013
Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers; Conducted bag searches; Controlled terminal entry/exist points; Interacted with the public, giving directions and responding to inquiries;
Retained and implemented knowledge of all applicable Standard Operating Procedures
Demonstrated responsible and dependable behavior and is open to change and adapts to new information or unexpected obstacles
Department of Commerce - Bureau of the Census
Washington, DC
Clerk/Supervisor
11/1999 6/2006
Directed and supervised employees; Assisted with the recruitment and orientation of staff; Communicated to the staff the Bureau's mission; Enforced health, safety and security rules; Trained and reprimanded personnel; Maintained records and files; Scheduled, attended and conducted staff meetings and conferences; Answered subordinates inquiries
Modeled and maintained high level of professionalism
Coordinated work strategies with other supervisors
Introduced work saving techniques
Jackson - Hewitt Tax Service
Washington, DC
Supervisor
1/2005 4/2005
Greeted and assisted customers; conducted interviews; received and disbursed refund checks; notified customers' of check arrivals; answered subordinates tax inquiries and concerns; scheduled appointments and interviews; produced and monitored employees' schedules; maintained supply inventory
Hecht’s/Strawbridge Company
Arlington, VA
Sales Associate
11/2004 1/2005
Provided sales assistance to customers; merchandise pricing, folding, straightening, restocking and moving; Changing tickets, cashiering, customer service and maintaining the store polished appearance
Total Communication Group
Administrative Assistant
12/2000 8/2001
Planned, directed and coordinated supportive staff; Acquired, distributed and stored supplies; Assigned work to staff or employees; Determined policies, directed and coordinated activities; Maintained records, reports, and files; Prepared financial reports, set goals and deadlines; Used computer to enter, access or retrieve data; Used work processing software; Performed general office duties
Department of Consumer & Regulatory Affairs
Washington, DC
Licensed Vendor ( self-employed)
1/1995 10/1999
Purchased and sold general merchandise
Department of the Treasury - Internal Revenue Service
Washington, DC
Legal Technician/Secretary
3/1977 12/1994
Received, screened and forwarded calls and visitors; Retrieved messages, Received, opened, reviewed and recorded incoming and outgoing mail; Organized meetings and schedules; Developed and maintained filing system; Assembled, labeled, removed information from files and records; Organized, searched, maintained and extracted information from files; Cited legal references for interpretation; Added, retrieved, removed information from files and records; Prepared correspondence, memos, pleadings and brief, regulations, for review and signature, Researched issues, coordinated programs, scheduled appointments; conducted orientations; attended training programs; Coordinated and scheduled appointments, meetings, conferences, and travel itinereries Maintain own/other calendars; Filed and kept current tax service books and periodicals; Process income tax forms, records and other legal documents; Analyzed legal issues, investigated and evaluated facts; Made copies, collated and/or bind materials; Delivered and retrieved correspondence and other time sensitive materials; Coordinated with others to accomplished work-related activities, Assisted with special projects
Education
Percola DeVore School of Charm and Career Development
Washington, DC
Certificate, Career Development
1978
Eastern Senior High School
Washington, DC
Diploma
1976
American University
Washington, DC
Incomplete, Business Administration
1988
Skills
Proficient in Microsoft Word, Excel, Powerpoint, Outlook email;
Bookkeeping, Calculator, Data entry, Financial reports; General clerical, Payroll, Typing 70-85 words per minute, Cashiering, Stockroom, Customer Service, Sales Associate, Maintenance, Packer, Inventory clerk