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Customer Service Administrative Assistant

Washington, District of Columbia, United States
February 13, 2018

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Cheryl Elizabeth Bogans

**** **** ******* ****** *********

Washington, DC 20019

Cell: 202-***-****

Seeking Administrative/Receptionist Position

Highlights of Qualifications

Seeking an administrative or receptionist position that will leverage business and customer service skills.


Department of Homeland Security - Transportation Security Administration

Arlington, VA

Acting Lead Transportation Security Officer

12/2013 12/2017

Check passengers' tickets; Screen passengers; Challenge suspicious people; Confiscate dangerous items; Patrol work area to detect any suspicious activity; Perform pat-downs or hand held searches; Respond to passenger inquiries; Test baggage for any explosive materials; View images of checked bags; Watch for potentially dangerous people

Department of Homeland Security - TSA

Arlington, VA


7/2005 12/2013

Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers; Conducted bag searches; Controlled terminal entry/exist points; Interacted with the public, giving directions and responding to inquiries;

Retained and implemented knowledge of all applicable Standard Operating Procedures

Demonstrated responsible and dependable behavior and is open to change and adapts to new information or unexpected obstacles

Department of Commerce - Bureau of the Census

Washington, DC


11/1999 6/2006

Directed and supervised employees; Assisted with the recruitment and orientation of staff; Communicated to the staff the Bureau's mission; Enforced health, safety and security rules; Trained and reprimanded personnel; Maintained records and files; Scheduled, attended and conducted staff meetings and conferences; Answered subordinates inquiries

Modeled and maintained high level of professionalism

Coordinated work strategies with other supervisors

Introduced work saving techniques

Jackson - Hewitt Tax Service

Washington, DC


1/2005 4/2005

Greeted and assisted customers; conducted interviews; received and disbursed refund checks; notified customers' of check arrivals; answered subordinates tax inquiries and concerns; scheduled appointments and interviews; produced and monitored employees' schedules; maintained supply inventory

Hecht’s/Strawbridge Company

Arlington, VA

Sales Associate

11/2004 1/2005

Provided sales assistance to customers; merchandise pricing, folding, straightening, restocking and moving; Changing tickets, cashiering, customer service and maintaining the store polished appearance

Total Communication Group

Administrative Assistant

12/2000 8/2001

Planned, directed and coordinated supportive staff; Acquired, distributed and stored supplies; Assigned work to staff or employees; Determined policies, directed and coordinated activities; Maintained records, reports, and files; Prepared financial reports, set goals and deadlines; Used computer to enter, access or retrieve data; Used work processing software; Performed general office duties

Department of Consumer & Regulatory Affairs

Washington, DC

Licensed Vendor ( self-employed)

1/1995 10/1999

Purchased and sold general merchandise

Department of the Treasury - Internal Revenue Service

Washington, DC

Legal Technician/Secretary

3/1977 12/1994

Received, screened and forwarded calls and visitors; Retrieved messages, Received, opened, reviewed and recorded incoming and outgoing mail; Organized meetings and schedules; Developed and maintained filing system; Assembled, labeled, removed information from files and records; Organized, searched, maintained and extracted information from files; Cited legal references for interpretation; Added, retrieved, removed information from files and records; Prepared correspondence, memos, pleadings and brief, regulations, for review and signature, Researched issues, coordinated programs, scheduled appointments; conducted orientations; attended training programs; Coordinated and scheduled appointments, meetings, conferences, and travel itinereries Maintain own/other calendars; Filed and kept current tax service books and periodicals; Process income tax forms, records and other legal documents; Analyzed legal issues, investigated and evaluated facts; Made copies, collated and/or bind materials; Delivered and retrieved correspondence and other time sensitive materials; Coordinated with others to accomplished work-related activities, Assisted with special projects


Percola DeVore School of Charm and Career Development

Washington, DC

Certificate, Career Development


Eastern Senior High School

Washington, DC



American University

Washington, DC

Incomplete, Business Administration



Proficient in Microsoft Word, Excel, Powerpoint, Outlook email;

Bookkeeping, Calculator, Data entry, Financial reports; General clerical, Payroll, Typing 70-85 words per minute, Cashiering, Stockroom, Customer Service, Sales Associate, Maintenance, Packer, Inventory clerk

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