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Project Management

Texas, United States
February 13, 2018

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Project Management & Administrative Expert

**** ****** ***** ***** ******** City, TX 77489 Mobile: 832-***-****

Expert administrative professional with formal training in project management and a natural talent for organization, multi-tasking and leading teams Project Management / Administrative Knowledge and Skills: ü Customer Relationship Management


ü Project Management, Time


ü Quality Management / Quality

Assurance, Scope Management

ü Stakeholder Relationship Management

ü Risk Management, Communications

ü Budget / Cost Management

ü Human Resource Management

ü Marketing

ü Vendor Management

ü Deliverables

Professional Experience:

The Downtown Club at the Met

Office Administrator – Houston, TX (June 2016 to Present)

• Collaborate with key executives to resolve account issues for 3,500 members and increase client satisfaction by developing and maintaining relationships with members.

• Prevent impending loss and increases profitability through negotiation and payment arrangements consistently achieving a 70% recovery rate of billing cycle.

• Reconcile revenue accounts by analyzing and correcting discrepancies resulting in a 90% recovery of lost sales.

University of District of Columbia Community College / Workforce Development Program Staff Assistant / Site Operations Manager Washington, DC (November 2011 to April 2015)

• Orally presented on policies and procedures, site issues and other items in staff meetings including senior staff meetings when supervisor not present

• Provide excellent customer service to incoming callers, visitors and representatives of other departments; proofread and edit documents

• Took initiative in expanding the technological functions and capabilities of the Workforce Development team. This entailed restoring user access for the entire department to their desktop computers as well as networking all printers, allowing for more streamlined operations of the site

Affinity Sports & Rehab

Receptionist / Senior Administrative Assistant Silver Spring, MD (January 2009 – November 2011)

• Reconciled outstanding insurance claims by researching issue and consulting with managed care company and patient

• Provided professional service to approximately 30 incoming callers and 20 visiting patients per day

• Scheduled all patient appointments and managed physicians’ calendars Highlighted Projects:

Community Day Grace Covenant Church

Community Day is an annual event fostering a sense of connection among family members and neighbors alike. Resulted in a successful initiative attracting more than 120 community members and executed under estimated budget of $7,500

• Led strategy sessions with organizational leaders and marketing leader about vision of event and guided every step of implementation

• Proficiently managed timeline for milestones such as obtaining permit, acquiring equipment and supplies and recruiting staff and volunteers

• Procured resources for project including permit, food, supplies and party equipment

• Managed ongoing communications with internal and external stakeholders including management

Freshmen Service Experience University of District of Columbia Community College / Workforce Development Program

Freshmen Service Experience orchestrates two consecutive days of volunteerism for freshman-level university students. Efforts culminated into the recruitment of 300 enrollees for Fall 2012, one of the highest enrollment rates for any given semester

• Initiated the application for this program, resulting in the provision of 12 student volunteers from American University who assisted the Workforce Development Program (WDP) in marketing their adult education services to the surrounding community

• Hosted and oriented volunteers and personally joined them in promoting the educational courses offered through WDP to community members

• Arranged catering and created the agenda for the entire two days Volunteer Experience:

Grace Covenant Church

Connect Team Member / Administrator Washington, DC (October 2009 to 2016)

• As a member of the Connect Team, streamlines operations and workflows as it pertains to member and guest experience

• As Administrator, performs aggressive follow-up on the various and numerous requests and needs of approximately 500 members by connecting them to the appropriate contacts and/or groups as well as thoroughly documenting actions within database Technical & Software Experience:

Microsoft Office (Word, Excel, PowerPoint, Outlook) in both Mac and PC Education and Training:

Post Partum Doula Certification: Dec 2017 (Projected) DONA International

Bachelor of Arts in Communications Completed 60 credit hours towards degree University of Houston: August 2003 to January 2006

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