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Quality Analyst

Harrisburg, Pennsylvania, United States
February 13, 2018

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B. Prathyusha

Quality Analyst

Professional Summary

Having 6+ years of experience in software development life cycle with extensive experience in Quality Assurance and Quality Control and Agile Tools Activities.

Experienced in Quality Assurance testing of application systems using Client/Server, Web environment, CRM and multiple interfacing systems.

Extensive experience in Health Care and Banking.

Certified Salesforce Certified Administrator (SU16).

More than 2+ years of professional experience in agile quality assurance testing and Testing Salesforce Application.

Worked in Agile (SCRUM) development environment with frequently changing requirements and features set.

Good experience driving daily scrums and assigning tasks in absence of Scrum Master.

Proficient in Agile Accelerator (Salesforce tool),creating user stories assigning Tasks, updating chatter posts, Writing acceptance criteria, Test Scripts for User Acceptance Testing(UAT).

Very proficient in QTP Scripting, VB Scripting, Descriptive Programming.

Good Understanding of Selenium Web driver and TestNG Automation Framework.

Organized Test Plan during initial phase of project, prepared test scripts, created Release note in Application Lifecycle Management (ALM), setup/link Test Lab with release cycle, executed test cases and recorded results in ALM.

Extensive experience in Defect Reporting and Defect tracking process using Agile Accelerator, JIRA and Quality Center (QC)/ALM.

Proficient in analyzing the Business Requirements Documents(BRD), System Requirement Specifications (SRS), Functional Requirement specification (FRS), Design Documents to formulate Test Plans, Test Strategies and Test Cases.

Extensively involved in Business Functional Testing, Backend Testing, System Testing, Cross-Browser Testing and Regression Testing.

Experience in SQL querying.

Expertise in developing Software Test Plans, Test Case Design, and Test Scripts based on User Requirements Specification (URS) and System Requirements Documents (SRS).

Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions and Reports.

Sound knowledge on Salesforce custom Application Development, Administration, Data Migration and Deployment of applications to platform.

Experienced working with sandbox and production environments.

Extensively experienced in preparing Level of Effort, Test Environment Requirements, Identify Resource/Skills and Schedule Test.

Closely worked with Business Users on related use cases that helps in Testing Phase.

Good communication & time management skills, Ability to anticipate issues and formulate remedial actions.

Sound interpersonal and team working skills, Ability to take on multiple assignments.

Continuous accomplishment of the Badges in in Salesforce Trial ahead.


Bachelor Of Technology from JNT University in May-2005.

Technical Skills

Operating Systems : Windows XP, Vista, Win7, Win 8.1, Win10, Mac

Tools : QTP, Rational, Manual Testing, Salesforce, Apttus

Methodologies : V-Model, Agile

Reporting tools : HP Quality Center, Bugzilla, JIRA, Agile Accelerator

Database : Microsoft SQL Server 2008, Oracle

Domain Knowledge : Banking and Healthcare

Professional Experience:

Capital Blue Cross

CRM Application Apr 2016-Till Date

Harrisburg, PA

Role: Senior QA Analyst

Implement a new, enterprise-wide sales and customer relationship management (CRM) system to enhance how we serve customers, providers, and work with producers (on one platform) that combines all CRM tools and processes into one central tool with consistent, transparent and coordinated processes.


Interacted with business users for gathering requirements, analysis, design and development.

Tested various Standard Objects Lead, Products, Account, Census, Opportunity, Orders and Order Transactions custom objects.

Trained business Users on sales force application.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Actively participated in all QA and testing activities during UAT and PROD SDLC.

Tested Applications compatibility on different browser versions (IE, Chrome).

Performed configuration like creating Users, Profiles, Roles and Field-level security.

Responsible for dealing with roles, profiles and Salesforce System Administrator activities.

Tested various Visualforce tabs, custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.

Tested complete Integration business process in sales force to make sure all the Data is feeded correctly in Facets.

Involved in Task Creation, Task Estimation, Task Distribution and Task Prioritization.

Continually involved in Regression Testing (Every Quarterly for Packages and Features Releases).

Involved in testing the Upgrade of Facets (Held Every Quarterly) to run various business scenarios in ALM/QC.

Coordinated user acceptance testing with final users. Prepared end user documentation for the new system.

Involved with Developers in fixing the data in Production.

Developed complex Reports for Users.

Creating Test Scripts utilizing testing procedure such as boundaries, state and transition and negative testing.

Involved in backend testing using Basic SQL Queries.

Software tester creating High Level Scenarios from business requirements. Created Testing status report and reported to team leads

Logged defects and retested defects after the fix.

Wrote Acceptance criteria, Test Scripts for UAT in Agile environment (Agile Accelerator).

Involved in QA stand up and QA wrap up meetings that help daily and weekly once and updated the test.

Assisted users for user acceptance testing (UAT)

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Worked closely with Business Analyst, Developers and Admins in Agile Methodology.

Involved in Many workshops in order to gather requirements that help Testing

Environment: Salesforce, Agile Accelerator, Apttus, ALM, Excel for Large Reports and SharePoint.

Barclays Capital, NJ Nov 2014 – Nov 2015

“Cost Basis reporting” – Quality Analyst

Barclays Capital has initiated a Cost Basis Reporting project to address any business and systems changes required in order to comply with new requirements mandated by The Emergency Economic Stabilizations Act of 2008. Barclays Capital is required to calculate gains and losses on securities dispositions, as well as report those amounts to the IRS and clients on Form 1099-B. Cost Basis Reporting Project implements the necessary changes to business process and systems for compliance with the mandate and adjust initial cost basis and holding period, provide tax lot relief method choices to clients, account for wash and short sales, and be able to transfer covered securities.


Reviewed the Business and Functional requirement documents and involved in identification of Test Scenarios based on the business logic, Test Plans, and Test Cases for each module as per functional requirements.

Prepared Test Execution Logs, Test Closure report for the completion of testing.

Logged defects retested and tracked defects until closure in the Defect Management Tool - Quality Centre.

Performed application testing in Agile software development methodology

Followed Agile Methodology to emphasize on real time communication over written documentation

Attended Scrum meetings

Worked in Agile (Scrum) methodology, participated in the Sprint planning meetings and daily standup meetings to provide daily status

Participated in Test Case Walkthroughs, Inspection Meetings and created the Traceability Matrix for requirements and Test Cases.

Developed SQL queries /scripts to validate the data such as checking duplicates, null values, truncated values and ensuring correct data aggregations.

Created the Test Data for interpreting positive/negative results during Functional Testing.

Logged user stories, enhancements into Jira, an Agile, and web-based PM solution.

Worked with Broad Ridge team on daily basis to get the issues fixed and re tested.

Environment: Memphis, Aspire (Cost Basis Engine), Broad Ridge, Prime DB, Prime Portal, Agile, JIRA, Mercury Quality Centre, SQL,Share Point.

NLM, MD Nov 2012– Feb 2014

“UMLSKS” – Quality Analyst

The knowledge source server provides access to managing user account, annual user reports and search, display content from Meta thesaurus, semantic network, and SNOMEDCT browsers.


Analyzed Functional Requirements Document, Technical Specifications Document and involved in developing test plans.

Worked closely with Business Analysts – Subject Matter Experts to create test Scenarios from Business Requirement documents

Designed test cases and prepared test data using Excel Sheet for End-to-End Scenario based testing.

Performed Smoke testing of the application using Quick Test Pro (QTP)

Involved in Automation of test cases using QTP and Perform Regression testing.

Extensively Build and Developed Libraries of User Defined Functions, Object Repositories, Reusable Actions and Recovery Scenarios.

Logging and tracking defects using Quality Center defect tracking system.

Executed test cases from Quality Center and prepared Test result reports using Quality Center.

Written SQL queries to validate database and to confirm successful transactions.

Worked in an agile environment, with an ability to accommodate and test the newly proposed changes at any point of time during the release.

Involved in Black box, functional, regression and system testing.

Executed SQL queries for retrieving data from tables.

Actively involved in performing functionality, Database and Regression tests.

Performed End-to-End testing manually and was associated with User Acceptance Testing.

Documented Test Cases for Integration, User Acceptance testing and Functional testing.

Communicated inconsistencies between system specifications and test results to development and / or analyst team.

Performed Data Analysis and developed Data Mapping documents for ETL (SSIS) projects.

Develop accurate documentation that complies with company standards.

Participated in review Inspections.

Environment: Java, J2EE, Quick Test Pro 8.2, Mercury Quality Center 9.0,Oracle 9i, TOAD, SQL plus, Informatica,SecureCRT, UNIX

Merrill Lynch/BOA, NY Oct 2010 – Nov 2012


Matrix is a Client Relationship Management application used by Institutional Sales and Research professionals globally, containing information on all the investing institutions covered by GMI. The system provides a comprehensive, customizable and powerful web-based application through which one may view and manage relationships with organizations and individuals.


Involved in the requirements review process with client and functional analysts.

Defined, documented and executed manual test strategies, requirements, test cases, test procedures, test scenarios.

Developed and Executed test cases for functional,integration and system testing using Rational Test Manager

Generate test data and execute test cases

Reported and tracked software defects using Rational Clear Quest and interacted with the developers to resolve issues

Tested compatibility of application with Internet Explorer and Mozilla.

Performed Validation of data in the database using SQL extensively with Oracle

Created and Installed test environment

Created Status reports for the Management to Keep track of Defects by Percentage.

Consolidated Testing activities and prepared the Test Report

Maintain own workflow and ensure that deadlines are met.

Monitoring the manual and automation team on the release cutover time.

Improved communications between QA and Development to ensure the highest quality of the application to the user’s satisfaction.

Prepare, Test, and publishing release notes to the upper management team.

Owned and managed requirements, design usability, Test plans and Results and Defect Management on a QA perspective.

Played an integral part of the planning of future release in estimating efforts as required.

Documenting and advising on product improvements based on experience gained from previous releases and customer feedback.

Performed impact analysis on indirectly cost containment, efficiency, profitability and operations

Environment:.Net, SQL Server, AJAX, XML, XSL, Quick Test Professional 9.2, TOAD, Oracle 9i, Quality Centre.

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