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Customer Service Sales

Location:
Kuwait City, Al Asimah Governate, Kuwait
Posted:
February 13, 2018

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ABINASH KUMAR PANDEY

Mobile: +965-********

E-Mail: ac4gkk@r.postjobfree.com

Nationality: INDIAN

Career Objective

To pursue a career that would present me with challenges & stimulation where I can render valuable and productive contribution to the organization.

Present Organization:

Organization:-“The Sultan Center (TSC)” (Kuwait)

Designation: -”Department Supervisor”

Time Duration:-February 3rd -2015 till date.

Joined as Department Supervisor of Sports Department at TSC Hawally branch in Feb’ 2015.

Taken Charge of Homecenter department as Supervisor at TSC Alkout branch in October’ 2015.

Taken charge of Homecenter department with extra responsibility as Shift Incharge at TSC Salwa branch in November’ 2016.

RESPONSIBILITIES:

Managing a vast Homecenter department comprise of 11 different section (Electrical, Electronics, Multimedia, Housewares, Automotive, DIY, Outdoor, Sports, Stationery, Toys, Bed linen & Home Décor.)

Responsible for managing operations of the store. Ensuring cost effective logistics operations & monitoring stores operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the sales and overall company policy.

Handling and monitoring receipt of all incoming materials, receiving inspection, storage, issue, stock verification, stores accounting (valuation), stock control of products and identification of surplus and obsolete materials, etc.

Ensuring that visual merchandising is consistent with customers' expectations of the brand; managing stock levels and making key decisions about stock control; coordinating the in-store promotional activities for new releases & special products.

Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to minimize the possibility of the product being stolen.

Assessing business potential, devising and executing strategies and plans to meet weekly, monthly, quarterly, or annual sales goals by identifying new streams for revenue growth & developing plans to build consumer preference.

Conducting competitor analysis by constantly keeping abreast of market trends and conducting market research, mapping of competition, formulating sales and marketing strategies.

Dealing with all customer complaints in a professional and courteous manner.

Involved in regular stock checks and stock takes.

Ensuring that adequate staffing levels exist in order to effectively operates the store, and that employees receive the training necessary to perform their job responsibilities independently. Past Organization:

Organization:-“Isha Distribution House Pvt.Ltd.” (Kolkata, India)

Designation: -”Store Manager”

Time Duration:-August 8th -2014 till January 24th 2015.

Joined as Store Manager for Peter England Showroom at Siliguri branch in August 2014. RESPONSIBILITIES:

Driving and maximizing the sales and profitability of the store to achieve growth.

Arranging Focal windows and mannequin as per seasonal Trends.

Attending monthly operation meeting and sharing store sales records and further sales planning.

Sending monthly ROI, SWOT & MTD Reports.

Maintaining accurate statistical and financial records. Ensuring that the day to day operation of the shop is efficient and effective.

Conducting competitor analysis by constantly keeping abreast of market trends and conducting market research, mapping of competition, formulating sales and marketing strategies.

Handling bank deposits, electric bills, online system bills, staff salaries, Petty cash expenses and store maintenance bills.

Monitoring receipt of all incoming materials, receiving inspection, storage, issue, stock verification, stores accounting

(valuation), stock control of products and identification of surplus and obsolete materials, etc.

Ensuring that visual merchandising is 100% followed as seasonal guidelines.

Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to minimize the possibility of the product being stolen.

Past Organization:

Organization:-“Landmark Group Gulf” (Doha, Qatar)

Designation: -”Sales Assistant”

Time Duration:-November 13th -2010 till April 5th 2014.

Joined as Sales Staff for Bata Footwear (Shop in Shop in Shoemart at Al Asmakh Mall) in Nov’ 2010.

Taken Charge of Kids footwear section as Department Incharge at Barwa Mall in July’ 2011.

Taken Charge of Ladies Footwear Section as Department incharge with extra responsibility as second inline store incharge at newly open Shoexpress branch at Dar Al Salam Mall in June’ 2013. RESPONSIBILITIES:

Monitoring receipt of all incoming materials, receiving inspection, storage, issue, stock verification, stores accounting

(valuation), stock control of products and identification of surplus and obsolete materials, etc.

Ensuring that visual merchandising is 100% followed as seasonal guidelines.

Maintaining accurate statistical and financial records. Ensuring that the day to day operation of the shop is efficient and effective.

Assisting and explaining customer about features, advantages and benefits of the merchandise.

Ensuring Back store is arranged as per department, category, article number and season.

Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to minimize the possibility of the product being stolen.

Dealing with all customer complaints in a professional and courteous manner.

Conducting surprise cash audit and monthly floor audit.

Operating & monitoring all store activity through CCTV.

Involved in regular stock checks and stock takes.

Ensuring that adequate staffing levels exist in order to effectively operates the store, and that employees receive the training necessary to perform their job responsibilities independently.

Conducting Store level training on Customer service, Product Knowledge, Induction training for New Joinee, Parameters of Mystery Shopping, Merchandising Principles and Oracle Store Inventory System. Academic Qualification:

MBA in International Marketing & International Business Management.

B.Com Honors in Banking & Finance.

Diploma in Retail Management.

Diploma in Business Process Outsourcing.

Certification in Computer Fundamental.(Microsoft Office Package)



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