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Customer Service Manager

Chicago, Illinois, United States
February 13, 2018

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Yvette Bassett

Customers Service Representative

Chicago, IL 60629 - 773-***-****

Authorized to work in the US for any employer


Rental Sales Agent

Avis Budget Group - Chicago, IL


Provide great service to all guest, while Informing customers of all products as we guide them through a hassle free rental process. Encourage frequent rentals to enroll into our Preferred or Fastbreak Program. Accomplishments

Awarded CEO (Customer Experience Ownership) for my professional attitude and exceptional customer service.

Skills Used

Continue to provide great service, attend all training classes for new product knowledge. Receptionist/Security

Allied Barton Security Services - Downers Grove, IL - December 2012 to January 2014 Ensure all visitors sign the visitor log upon arrival. Contact the visitor's host to advise their guest has arrived. Answer telephone inquiries and direct callers to appropriate destination. Custodian

Everest College - Melrose Park, IL - April 2010 to December 2012 Ensure all classrooms and bathrooms were swept and mop. Vaccum all mats and empty garbage cans. Clean glass windows and doors.

Cashier Supervisor/Customer Service

Horseshoe Casino - Hammond, IN - March 2008 to April 2009 Create an upbeat and positive atmosphere.

Verify and receiving cash from cashier banks.

Resolve guest disputes.

Slot Host/Supervisor

Harrah's Casino Joliet - Joliet, IL - June 2005 to October 2008 Process and payout jackpots in a timely manner.

Communicate with other team members.

Continue to provide great customer service.

Loan Processor

Parkway Bank Trust & Company - Hardwood Heights, IL. - December 2001 to June 2005 Obtain customer information and process applications. Process loan payments.

Close Personal and Home Loans.

Assistant Manager

Bank of America - Chicago, IL - May 1999 to December 2001 Open up weekly meetings.

Open and close customer accounts.

Promote and cross-sell products.

Assistant Manager

Footlocker - June 1984 to May 1999

Verify all incoming and out going shipments.

Answer all questions concerns guest may have.

Demonstrate leadership and communication among staff. Assistant Manager

Susie's Casual - April 1983 to June 1984

Greet each guest with a smile.

Show and sell merchandise.

Maintain a professional image at all times.


Medical Billing and Encoding

Malcolm X College

October 2008 to December 2009

Banking and Finance

Northwestern Business College

June 2002 to September 2003

Retail Management

Harold Washington College

June 1984 to January 1986


Data Entry,Microsoft Word, Excel,and Outlook. Office equipment operation

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