Yvette Bassett
Customers Service Representative
Chicago, IL 60629
ac4gki@r.postjobfree.com - 773-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Rental Sales Agent
Avis Budget Group - Chicago, IL
Responsibilities
Provide great service to all guest, while Informing customers of all products as we guide them through a hassle free rental process. Encourage frequent rentals to enroll into our Preferred or Fastbreak Program. Accomplishments
Awarded CEO (Customer Experience Ownership) for my professional attitude and exceptional customer service.
Skills Used
Continue to provide great service, attend all training classes for new product knowledge. Receptionist/Security
Allied Barton Security Services - Downers Grove, IL - December 2012 to January 2014 Ensure all visitors sign the visitor log upon arrival. Contact the visitor's host to advise their guest has arrived. Answer telephone inquiries and direct callers to appropriate destination. Custodian
Everest College - Melrose Park, IL - April 2010 to December 2012 Ensure all classrooms and bathrooms were swept and mop. Vaccum all mats and empty garbage cans. Clean glass windows and doors.
Cashier Supervisor/Customer Service
Horseshoe Casino - Hammond, IN - March 2008 to April 2009 Create an upbeat and positive atmosphere.
Verify and receiving cash from cashier banks.
Resolve guest disputes.
Slot Host/Supervisor
Harrah's Casino Joliet - Joliet, IL - June 2005 to October 2008 Process and payout jackpots in a timely manner.
Communicate with other team members.
Continue to provide great customer service.
Loan Processor
Parkway Bank Trust & Company - Hardwood Heights, IL. - December 2001 to June 2005 Obtain customer information and process applications. Process loan payments.
Close Personal and Home Loans.
Assistant Manager
Bank of America - Chicago, IL - May 1999 to December 2001 Open up weekly meetings.
Open and close customer accounts.
Promote and cross-sell products.
Assistant Manager
Footlocker - June 1984 to May 1999
Verify all incoming and out going shipments.
Answer all questions concerns guest may have.
Demonstrate leadership and communication among staff. Assistant Manager
Susie's Casual - April 1983 to June 1984
Greet each guest with a smile.
Show and sell merchandise.
Maintain a professional image at all times.
EDUCATION
Medical Billing and Encoding
Malcolm X College
October 2008 to December 2009
Banking and Finance
Northwestern Business College
June 2002 to September 2003
Retail Management
Harold Washington College
June 1984 to January 1986
SKILLS
Data Entry,Microsoft Word, Excel,and Outlook. Office equipment operation