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Accounting, budgeting, policy analysis, Operations Manager

Auburn, Alabama, United States
February 13, 2018

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Meredith Doyle McGowan

*** ****** ******, ******, ******* 36830

Cell 334.***.**** Work 334.***.****


An experienced professional with more than 17 years of progressive, proven administrative and operations-management leadership in the non-profit, health care, event planning, and community development fields. Specific, comprehensive administrative experience including budget development and management, program planning, finance, fund raising, public relations, and contract negotiations. Extensive experience working with national and local membership associations, advisory boards, the United Way of Lee County, and volunteer groups. A life-long learner with an M.P.A. degree in non-profit educational policies and a degree in accounting. An organized, self-starter and team player that enjoys serving others while making a difference the community.


Operations Manager for Cardiovascular Departments

East Alabama Medical Center

November 2013 -Current:


●Provides vision, day-to-day operational oversight, and financial leadership which includes: budgeting and finance, strategic planning (short-term and long-term), and contract negotiations with outside vendors and providers. Responsible for a clinic with net revenue of $1.2 million.

●Provides full-supervisory responsibility for 18 direct reports, including; training, hiring, annual performance evaluations.

●Collaborates and creates working relationships among providers, hospital administration and department administrators.

●Serves as a liaison between our senior adult patient population and our providers, hospital departments and staff when needed; ensuring their needs are being met.

●Successfully transitioned the office to a paperless computer system and revamped and streamlined records storage.

●Mentor to new managers entering the organization.

●Current president of Medical Group Management Association for the local chapter, which provides valuable information about the industry and helps me build relationships in the community.

Coordinator of Community Development

EmployIndy/National Urban Fellow, Indianapolis, IN.

May 2012 to September 2013:

●Provided administrative assistance and support to the Senior Director of Policy and Procedures for EmployIndy. EmployIndy is a non-profit, workforce development organization dedicated to improving workforce in and around Indianapolis.

●Located educators for a green initiative and coordinated venues for classes and certification programs for Working4green. Working4Green was a new non-profit that was initiated during my tenure that focused on educating a specific group of unemployed. Additional experience with the startup nonprofit includes: grant-writing, funds development public speaking, event coordination, lean training/implementation, budget analysis and leadership development. I was given the leadership responsibility to transition Working4Green from EmployIndy to their own 501c3 nonprofit.

Office Manager for Auburn Internal Medicine

December 2008 to May 2012:

●Began as a staff accountant, prior to finishing my 2nd degree in Accounting, before being promoted to the Office Manager within one year.

●Provided day-to-day operational leadership which included; budgeting and finance, short-term and long-term strategic planning, and goal development.

●Full-supervisory responsibility for 8 direct reports, including hiring, training, developing and evaluating staff performance..

●Collaborated and created working relationships between providers and hospital administration.

●Served as a liaison with our patient population of senior adults and other patients with our providers and staff.

●Successfully transitioned office to a new paperless system (away from charts) and revamped and streamlined records storage.

●Member of Medical Group Management Association for the local chapter.

●Main focus in the first year had been to bring down collections and A/R, while maintaining above average patient care, which was successfully done.

Office Manager for Oral & Maxillofacial Surgery of East Alabama

March 2003 to December 2006:

●Served Public Relations Director before being promoted to an Office Administrator within 6 months, which combined responsibilities of both positions.

●Responsible for all marketing communications and strategy development.

●Responsible for providing financial, budget and staff supervision.

●Maintained communication between doctors, staff, and patients and helped with patient relations when needed.

Assistant to the Executive Director of United Way of Lee County

August 2001 to March 2003:

●Provided support to the director in areas of bookkeeping and location coordination.

●Coordinated volunteer locations and volunteer fundraising activities and events.

●Developed and maintained positive relations with national association, local groups, and community outreach members and organizations.

Event Planner and Business Office Manager for Terra Cotta Café Catering

March 1997 to 2003:

●Provided budgetary and accounting support to the owner/operator.

●Worked with the public and outside entities in event planning.

●Coordinated and helped plan events.

●Negotiated contracts on behalf of client.

●Supervised catering staff.


Master of Public Administration and Public Policy, Bernard Baruch School of Public Affairs

New York City, September 2013

●NY March 2012 recipient of a National Urban Fellowship from National Urban Fellows of New York City, NY.

●September 2012 9- month Nonprofit Fellowship Indianapolis, IN.

Bachelor of Science in Business Administration with Concentration in Accounting, Auburn University Montgomery, August 2008.

Bachelor of Arts in Public Administration, Auburn University, March 2000.

Additional Training:

●Leadership Development: Coaching for Peak Performance

●Communicating for Leadership Success

●Crucial Conversations

●Policy and Procedure Manager

●Joint Commission and OSHA Compliance Course


●Current Past President for MGMA of Lee County

●Member of the State MGMA Association

●Current Secretary of Auburn Soccer Association

●Core Group Leader in Eteen

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