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Customer Service Manager

Kingston, St. Andrew Parish, Jamaica
$15- $20
February 13, 2018

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Laphane Beckford

** ******* ****, ****** *** P.O, St. Thomas. Cell: 556-5633.

Career Objective

To continue to grow in leadership and knowledge, excel in innovative technology applications, interact and share with team members and colleague, and develop world class solutions to real world challenges.


•Customer Service •Bar and Beverage •Human Resource

•Culinary Arts •Operations Management •Baking

•Information Technology •Advance Communications •Ethics

•Hospitality Management •Accounting •Entrepreneurial Skills


Manager, Candy Craze Jamaica, September 2016- Present

Managing the daily store activities.

Training and motivating staff.

Inventory Management, Ordering and Receiving.

Making staff and manager schedule.

Representing the company publicly at events.

Assistant Manager, Wendy’s Jamaica, November 2013 – September 2016.

Managing the day-to-day operation of the store.

Coaching staff and handling guest complaints and queries.

Conduct training and development for all staff.

Monitors food cost wastage and voids at 0.5% weekly.

Advanced skills in ordering, receiving, inventory management.

Making staff and managers schedule and doing payroll.

Supervisor, Haagen Dazs, Jamaica • August 2011- November 2013.

Gain extensive knowledge in generating reports, managing stock rotation, purchasing and inventory control.

Supervise thirteen (13) employees by means of motivation, discipline and coaching.

Provided world class customer service base on Haagen Dazs international (BCE) Branded Customer Experience, by actively checking up with customers and quickly correcting issues.

Gain 100% on their mystery shopper, and pass international inspection with a 95%.

The Pub, Devon House, Kingston • August 2010- October 2010.

Server, Ausable Club, New York • June 2008- September 2008.

Server, Denny’s, Florida • May 2007- August 2007.

Executive Chef, Lillian’s Restaurant, University of Technology, Jamaica • September 2006- May 2009.

Laphane Beckford

20 Hugh Miller Avenue, State Gardens, Kingston 20. Cell: 556-5633 or 472-7904.


Bachelor of Science Degree in Food Service Management

University of Technology Jamaica, Kingston • 2005- 2009

Portmore Community College

Box 233 Waterford P.O, Portmore St.Catherine • 2003- 2004

Morant Bay High School

7 Highbury Road, Morant Bay P.O, St. Thomas • 1998- 2003


Forty hours of community service at Mona Baptist Church homework center.


Events planning (Weddings, baby showers, parties etc.), Decorating, speak basic Japanese, Netball, Squash, Lawn Tennis, Cheerleading, Dancing, Baking and Cooking.

References: Mr. Gerron Miles Mrs. Kerene Sutherland

Administrative Officer Teacher

St. Thomas Parish Library Paul Bogle High School

Tel: 1876- 845- 8252 Tel: 1876- 456- 0130

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