Vicki R. Palmer

Atlanta, GA ***** 404-***-****

www.linkedin.com/in/vickipalmer24 ac4gi8@r.postjobfree.com

Senior Human Resources Professional

Improve and Maintain HR Processes to Achieve and Exceed Business Results

Proven Senior Human Resources Professional with high level of integrity who thrives in fast-paced environment and partners with senior business leaders to improve operations and positively impact retention and the bottom line. Build strong relationships with all client groups and take ownership of successes and opportunities.

Leverage strong business and employee relations background to develop and execute HR initiatives that enhance productivity and maximize retention.

Employee Relations Recruitment and Retention Succession Planning

Change Management Training Employee Engagement Employee Metrics

Professional Experience

SUDDENLINK COMMUNICATIONS / ALTICE USA, Tyler, TX 2011 – 2017

Senior Human Resources Business Partner

Partnered with call center VP and director to manage core HR processes for client group of 400+ employees. Administered corporate HR policies and procedures, such as compensation, benefits, employee relations, recruitment and retention, performance management, investigations, leadership training, and compliance.

Developed and implemented recruiting plan to staff off-site call center, allowing company to staff additional headcount necessary without build out in existing call center.

Improved shift change approval process for supervisors, managers, director and VP by streamlining and automating employee data upload which saved upwards of 1000 manual approvals quarterly.

Coached, developed, and inspired front line leadership, resulting in career advancement for many team members.

Reduced voluntary turnover 10% by creating an open communication process for employees to resolve issues.

Reduced involuntary turnover 15% by training front line supervisors on interviewing skills and including them in the interviewing process.

Brought about a smooth transition in the performance management policy process by coaching supervisors and managers in the new procedures.

Improved employee morale as a result of implementing suggestions from employee focus groups.

Increased promotion acceptance 100% by analyzing salaries and making sound recommendations related to promotions of employees moving into non-commission positions.

Vicki R. Palmer ac4gi8@r.postjobfree.com Page Two

CREATIVE PRODUCTIONS, Houston, TX 2000 – 2011

HR / Operations Manager

Managed daily operations of small business. Developed HR policies and procedures manual and employee handbook.

Increased retention rate by 30%, leading to decrease in training budget by 20%.

Saved company $50K in man hours by conducting audits, which resulted in streamlined processes and reduction of duplication of efforts.

Decreased unplanned sick time by 30% by educating employees to fully understand policy and the ramifications of taking unexpected time off.

PRIMECO COMMUNICATIONS, Houston, TX 1998 – 1999

HR Manager

Partnered with call center director to grow and manage a 750+ employee base.

Met company short-term goal of growing FTE headcount from 250 to 750 in 8 months by leading and directing recruiting team and training management group on interviewing skills, which also allowed the company to fulfill demand of incoming call volume.

Conducted and confidentially closed out multiple internal investigations during slow periods, permitting uninterrupted flow of business.

Business and Community Involvement

SHRM – Atlanta Member

NAAAHR - National Association of African Americans in Human Resources

Houston Association of Realtors – Fort Bend, Texas Chair

Women’s Council of Realtors – Fort Bend, Texas Chapter President

Women’s Council of Realtors –Texas State Credentials Chair

Women’s Council of Realtors – Fort Bend, Texas Chapter VP of Membership

Habitat for Humanity - Volunteer

Homeowner’s Association Board Member

Education

Bachelor of Science (BS), Management, Long Island University, C.W. Post, Long Island, NY

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