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Customer Service Sales

San Jose, California, United States
February 13, 2018

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Christine Tran

**** ****** **

San Jose, CA *****


Professional Experience:

A highly motivated, goal-oriented, and result driven top sales producer with a proven track record of success in sales, sales program development, and customer service. Seeking insurance field, accountant or manager position with an organization that has strong leadership and is poised for high growth. Experienced in understanding customer needs, providing creative solutions, building relationships with clients and consistent follow - through. I am versatile and commitment to providing value to your company in areas of sales, marketing, customer service and business development. Recognized for:

• High level of customer service (achieved 94% satisfaction & repeat business)

• Effective leadership and motivational skill(led to increased employee performance)

• Exceptional teamwork, positive attitude & commitment to the company

• Successfully handling multiple tasks and projects at once

• Effective communication and relations with clients and co-workers Key Professional highlights:

• Earned Top Performer sales representative three times (among top 5% in company)

• Exceeded sales goal in nice out of ten performance periods

• Achieved sales increases of 15% + seven out of ten performance periods PC Insurance Agency, Inc. March 2003- Present 2017 6333 Stockton Blvd Suite A Insurance Agent & Manager Sacramento, CA 95823

• Sell Home insurance, auto, home, life and commercials.

• Process new hire, reviews and salary increases,

• Maintain employee database and respond to request for employment/salary verifications Microsoft Inc.

1065 La Avenida St August 1998- July 2002

Mountain View, CA Payroll Coordinator & HRIM Analyst II

• Processed employee and payroll date adhering to applicable laws and or collective bargaining agreements in place

• Responsible for monthly operational reports

• Networked with all facets of the operation including MIS, District, State & Local offices

• Participated in testing & Implementation of PeopleSoft applications

• Provided training and input towards new processes and upgrades

• Wrote user manuals for employees

• Worked with compensation, human resources and benefits in coordination of HR processes

• Researched check and balance for errors.

Chi Q Nguyen D,D,S August 1994- June 2001

2664 Berryessa Rd General Office

San Jose, CA 95132

• Processed and billed insurance for payments and dental assistant

• Calculated time cards for employee’s bi- weekly and checks on vacation accrual and sick using an in house system

• Worked closely with doctors in reading x-rays for pre-authorizations

• Deposit sales transactions from patient at the bank daily

• Prepared and administered EDD and tax reports monthly, quarterly & yearly

• Manually handwrites check for the doctors to approve

• Submit positive pay daily to the bank

• Processed payroll for all stores in California using Kronos & ADP

• Rotated with other specialist to ensure faxes for all store report are received

• Performed check and balances for missing hours

Dentist At Work

2847 S White Rd Jan 1994 – July 1994

San Jose, CA 95148 Office Manager

• Processed and billed insurance for payments

• Responsible for monthly operational reports

• Worked closely with doctors in reading x-rays for pre- authorizations

• Met monthly and quarterly performance goals

• Creatively prospected & networked to increase new patients

• Responsible for coordinating with suppliers

• Assisted in new employee training

• Selected to assist in interviewing and recruiting candidates; conducted field training of newly hired


San Jose State University, San Jose, CA

B.S. In Accountant. Minor in Biochem


Excellent references are available upon request.

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