Suman Kaur

***** **** **** **** **********, CO **023 720-***-**** ac4geo@r.postjobfree.com

www.linkedin.com/in/suman-preet

Business Analyst

Business Solutions Analytical Leadership Service Excellence

Master’s educated analytical business professional with experience analyzing current business environments, developing innovative business solutions that support key organizational goals and objectives. Skilled at working collaboratively with business partners to identify opportunities within the business to increase organizational effectiveness and efficiency. Analytical by nature, able to manage and use data in a manner that enhances an organization’s ability to make data-driven decisions. Able to develop and maintain strong relationships with business partners and stakeholder based on the effectiveness of the solutions presented and implemented. Recognized for the ability to deliver exceptional results working in fast-paced, highly dynamic business environments.

Areas of Expertise

●Data Mining & Reporting

●Business & Data Analysis

●Staff Management

●Business Relationships

●Strategic Planning & Execution

●Data-Driven Decision Making

●Risk, Data & Budget Analysis

●Software Development Lifecycle

●Financial Reporting

●Data Integrity

●Problem Resolution

●Workplace Collaboration

Technical Proficiency

Software Development Methodologies (Waterfall, Agile, Spiral, RAD, RUP, Scrum)

Manual Testing, SQL Querying, MS Visio, eDraw, JAD, JIRA, Axure, Quality Center, Version One,

Visio, STAR UMLand Enterprise Architect

Functional Requirement Documents (FRDs), BRD, Use-Cases, Agile Stories, Epic Stories, Test Cases,

Traceability Matrix, Gap Analysis, UML Diagrams, Sequence Diagrams, Activity Diagrams, Flowcharts,

User Acceptance Testing, Standard Operating Procedures

Oracle, PeopleSoft, Great Plains, QuickBooks, Lawson, SAP, MAS 90, ADP, JD Edwards, Crystal Reports,

Microsoft Word, Excel, and Outlook; Power Point, MS Project, and Access, pivot tables and vlookup

Professional Experience

BUSINESS MANAGER 2017 - Present

All Backyard Fun.com, Boulder, CO

●Responsible for all bookkeeping, marketing and the delivery of products and services through social media, email, telephone and in person.

●Perform a variety of financial reporting, producing profit & loss (P&L) statements and management reports, completing bank reconciliations and creating invoices and collecting on overdue statements as needed.

●Facilitate communication with external clients and vendors on a regular basis to develop strong, professional relationships.

●Develop and implement a number of programs by evaluating the current competition, developing new markets by analysis of past trend to implement successful promotions.

●Manage/maintain the company’s website, coordinating with the webmaster to update and creating internet promotions and advertisements to support sales efforts and managing the website content and the product database.

●Complete all purchase orders and customer invoices, working to fulfill customer shipping needs and maintaining open lines of communication with clients throughout the duration of the sales.

●Oversee all company sales, marketing, payments, inventory and upload product websites including Allbackyardfun.com, www.houzz.com, www.Golfstyles.com and Amazon Seller Central.

●Maintain open lines of communication with IT team members and domestic and international business stakeholders and the end-users to support organizational initiatives and resolve issues as needed.

BUSINESS MANAGER/BOOKKEEPER/HUMAN RESOURCES SPECIALIST 2014 - 2017

Jasshn Inc., Longmont, CO

●Maintained full accountability for growing, highly efficiency and profitable specialist food and liquor retail store, managing 3 separate locations with annual sales anywhere from $700,000 to $2.5M.

●Managed accounts receivables/payables, financial and credit card statements and closing entries for both the monthly and annual financial close in addition to issuing paychecks to vendors and suppliers on a weekly basis.

●Prepared and filed sales and use tax returns while also completing a variety of bookkeeping and accounting-related functions/projects including payroll tax returns, financial ledgers and profit & loss and financial statements.

●Managed the levels of inventory, pricing integrity, expense control, the availability of products and verification of goods, discrepancies and merchandise.

●Led new employee orientation, directing personal training and labor relations activities while identifying staffing issues, recruiting, interviewing and selecting applicants as needed.

●Served as a key link between management and employees, handling issues, interpreting and administering contracts and working to resolve issues in a timely, professional manner.

●Managed both payroll and time and attendance systems in addition to issuing W2’s to employees and 1099’s to contractors.

●Supervised housekeeping, maintenance and security related to building and equipment to deliver a positive customer experience.

oReduced payroll costs by over 20% by analyzing retail traffic patterns and creating staffing models based on location performance.

oAnalyzed policy and procedure infrastructure, identified risks and implemented changes to effectively decrease employee theft by over 65%.

HUMAN RESOURCES BUSINESS PARTNER/GENERAL MANAGER 2011 - 2014

Subway, Longmont, CO

●Oversaw the day-to-day restaurant operations across all functions for 3 separate locations and 35+ employees.

●Coordinated key aspects of the business including resource and inventory management, budgeting, bookkeeping, cost control, cash management, accounting and the management of electronic records.

●Led in terms of benefits administration, holding complete accountability for accurate record management including performance reviews and attendance documentation.

●Continually educated team members on company policies and procedures, responsibilities, wages and promotional opportunities while administering disciplinary actions and leading detailed exit interviews as needed.

oDeveloped and executed innovative solutions that optimized the hiring process and resolved under-staffing concerns.

oImplemented a number of customer service programs that grew sales and enhanced customer satisfaction.

oCreated and executed an innovative advertising and promotional program that produced a 33% increase in sales.

PROJECT/QUALITY CONTROL COORDINATOR 2008 - 2010

PPG Industries, Mojave, CA

●Held a key role while serving as a key team member tasked with managing multiple stages of product research and development in addition to related regulatory management programs.

●Supported a wide range of human resources functions, working in collaboration with human resources management to implement innovative employee training programs, benefit changes and policy improvements.

●Completed a variety of tasks including coordinating safety meetings/company events, training new team members and creating computerized policy/procedural templates for tracking and managing data.

oDrove an 8% increase in productivity through a skilled test assessment and the efficient prioritization of applications.

oReduced labor costs and saved resources by creating and implementing a database and spreadsheets that enhanced both inventory and product tracking.

PREVIOUS EMPLOYMENT: Office Manager – Hutchinson Bookkeeping, Controller/Retail Manager – Sodexo/Lancaster Community Hospital

Education, Coursework & Certifications

Master of Public Administration – California State University, Northridge, CA

Bachelor of Science, Healthcare Administration/Management – California State University, Northridge, CA

IIBA Endorsed Business Analysis Course - Yes M Systems

Completed Ongoing Training: Compensation and Benefits, Employee and Labor Relations, Leaves of Absence, Workers’ Compensation and Workplace Safety/Security - HR Certification Institute

Continuous Learning: Accounting, Bookkeeping and Human Resources Courses - Udemy, Accounting Coach

Pursuing PHR Certification/Project Management Professional (PMP) Certification

Contact this candidate