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Technical Support Customer Care

Silang, CALABARZON, Philippines
February 13, 2018

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Aguinalgo By-Pass Road San Vicente II Silang, Cavite



Online Training Manager (Financial), Intelenet Global Services

Bonifacio Global City Taguig City

June 2016 – August 2017

Training and assisting client with their client with the new system.

Making sure to resolve the system error on the first call and making follow up call if the system is working proparely.

I am always included on the top 20 trainers.

Customer Services Representative (Financial), Sutherland Global Service

Bonifacio Global City, Taguig City

February 2015 – February 2016

Answering all clients’ inquiries in a timely manner on the first call.

Basic troubleshooting the account of the customer like the log in issues, sending and receiving money on their account.

Technical Support Representative, Spi Global

Ortigas, Pasig City

May 2012 – October 2012

Assisting the customer with the troubleshooting there server. (like website, emails, everything that was on their hosting plan or account), with the billing inquires and problems and with their domain registrations.

Teletech, Teletech

Robinsons Cybergate Plaza EDSA, Mandaluyong City

April 2011 – September 2011

Assisting customer to all mobile concern like, internet, text messaging and the like.

Customer Care Representative, West Contact Service

Makati City

October 2007 – February 2008

Assisting customers with billings, activation, and payment.

Customer Care Representative, Teleperformance Philippines, Inc.

Ortigas Center, Pasig City

July 2005 – August 2007

4 is the Average Customer Satisfaction as for survey conducted by our client

(5 as the highest ).

Assisting customers with billing, payments, and activations and other concerns.

Up selling other product to all the customers.

Collection Agent, Riscuity Asia Inc.

The Peak Bldg. L.P. Leviste St. Makati City

June 2004 – May 2005]

Assisting debtors for arrangements/terms of payments that would be beneficial both to our clients and the debtors. Collecting Charged off or pass due accounts for our clients.


Assumption College - Bachelor of Science in Commerce Major in Marketing

Completed 3rd year college 1997 – 2000

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