Customer Service Machine Operator

Latesa Williams

Organizational Manager

Cincinnati, OH

******@***.*** - 231-***-****

https://www.linkedin.com/in/latesa-williams-71b95a90

Looking to obtain a full-time position in the business field that will allow me to utilize both my education and talents to help further company interests. I have exceptional support and management skills, a solid customer service history, and experience in retail pharmacy. I also have years of experience leading production crews and assisting with plant operations as well as operating various machines. Authorized to work in the US for any employer.

WORK EXPERIENCE

SAF-HOLLAND Inc. - Cincinnati, OH April 2011- June 2017

Production and Inventory Control Manager January 2017 to June 2017

Supervise and manage all activities pertaining to the warehouse/warehouses. Direct the scheduling of suppliers and plant production plans through purchase order releases, work order releases, shop/machine load evaluations and inventory management. Responsible for supporting and maintaining Quality system requirements as they pertain to inventory, production control, and purchase order releases. Responsible for inventory accuracy of all materials purchased, manufactured, subcontracted, or consigned located at plant. Responsible for the physical inventory of all materials if/when required to meet financial and record keeping obligations. Responsible for all shipping, receiving and warehouse activities related to supporting plant operations. Responsible for plant interface with Director of Supply Chain & Logistics or designee. Responsible for developing, implementing, and directing plans to achieve assigned goals and objectives as set by the management team.

Production Planner / Scheduler July 2014 to January 2017

Process work orders and schedule the manufacturing process according to the MRP output. Responsible for shop load and capacity planning. Arrange for outside sourcing through the Planner/Scheduler Supplier to correct over capacity situations and/or to satisfy emergency requirements. Expedite orders through production to meet requirement schedules and as necessary to meet special customer delivery requirements. Participate in evaluating and recommending appropriate inventory control parameters.

Manage inventory levels to approved budgets and targeted inventory turn rates. Review inventory statistics to determine excess/obsolete items and recommends disposal of same. Prepare reports and keep management informed on delivery issues to facilitate any actions to eliminate shortages of materials or behind schedule situations. Work closely with CSRs and acts as their information "link" regarding customer orders and delivery schedules. Work with product engineers to facilitate new and prototype manufactured goods.

Lead Position - Fifth Wheel Assembly April 2011- July 2014

Assist supervisor with production assembly team and fulfill necessary duties as assigned. Process shipping orders / bills of lading. Generate customer delivery shipments from purchase orders. Licensed Hi-Lo / Forklift driver. Handle stock transfers. Process confirmation data for assembled parts. Assist with assembler training of new team members. Assist with inventory planning as needed for scheduled production orders. Complete 100% Dock Audit inspections for delivery of finished parts. Assist Shipping department by creating deliveries and handling all shipping/receiving and logistics for second shift.

Engine Power Components - Grand Haven, MI June 2007 to October 2008

CNC Machine Operator

Held operator position which required the production of finished camshafts from raw materials (steel, ductile, and cast). Duties also included, but not limited to inspecting finished parts (using micrometers, acid etch, surface etch, laser mics, and magnaflux processes), recording quality checks for all inspections, maintaining production rates, and operating Haas, Mazak, and 3L machinery. Following preventative maintenance schedules for assigned machinery was also a major responsibility.

Resource Industries - Muskegon, MI August 2005 to June 2007

Machine Operator

Held operator position which required processing of raw materials into finished goods. Duties included but not limited to machine operations, and inspection of finished parts (Check for customer specified Quality & Compliance using required instruments). Assisted with ISO 9000 certification processes for the company.

Stepping Stone Educational Systems, Inc. - Muskegon, MI February 2004 to August 2005 Administrative Assistant

Held office management position which required maintaining multi-line call system, scheduling appointments, organizing and maintaining company files, and data entry. Job duties also included, but were not limited to, updating accounting information (using Peachtree software) for accounts payable & receivable. Responsibilities also entailed tracking inventory and general office procedures.

Ameriform – Muskegon, MI June 2003 to February 2004

Machine Operator

Held production position which required thermal form processing of raw acrylic and vinyl materials. Duties included process set ups, conducting and logging dimension inspections, spray finishing after thermal processes were completed and cooled, and quality inspections of finished products.

EDUCATION

Masters of Business Administration

Spring Arbor University – Currently Enrolled

Bachelor of Science in Organizational Management

Spring Arbor University - 2014

Associates in Pharmacy Technology

Baker College - 2010

Bachelor of Arts in Family Life Education / Counselling

Spring Arbor University

Associates in Arts and Science

Montcalm Community College – 1997

SKILLS

SAP * EDI * LEAN * KANBAN * Excellent Oral / Written Communication Skills * Customer Service * Call Center * Data Entry * Microsoft WORD / EXCEL * Invoicing / Scheduling * Acct Payable / Receivable * Entry level training * CNC / MAZAK / 3L Machine Operation * Quality Inspection * Inventory Control / Management * TEAM Oriented * Self-Facilitating * Dependable * Available*

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